Jack Croft

The WORST Customer Service I have ever encountered from a dealership. Richard Grzesiak is the WORST of the WORST and as a US Marine I stand by my words. He tries to make you feel like you're beneath him and dealership. Richard Grzesiak is the WORST of the WORST and as a US Marine I stand by my words. He tries to make you feel like you're beneath him and tries to belittle you. His sales department sold me on the Ceremic coating called Cilijet which is actually a spary on wax I believe. I had a 2009 black z06 in the past and black is very difficult to keep clean so I was looking for a white or grey color vehicle. The Land Rover Discovery HSE P360 R-Dynamic supposedly was the only one they had in stock and it was black. I asked Ricky Kakkar the Salesman who I was working with while exploring vehicles said they would not have any other Land Rover Discovery HSE P360 R-Dynamic until spring of 2024. He convinced me that things had changed dramitically since 2009 when I had my z06 corvette and this ceramic Cilijet would prevent scratches, bird poop etc... So I went ahead and purchased the Land Rover Discovery HSE P360 R-Dynamic for $83k and after purchasing all the warranty stuff out the door I paid $92k and that was without the tow package :-(. Roughly 3 days after I brought the vehicle back up to Chantilly to get the ceramic Cilijet coating put on. The vehicle was brand spanking upon dropping it off. Ricky was not in the office when I brought the vehicle back up to the dealership for the ceramic Cilijet coating to be applied. Jack and I walked the vehicle and there where no blemishes with the exception of a chip in the paint on one of the rims which they did correct but only because I purchase the tire & wheel protection. When I received it back it had circular hair line scratches throughout the paint and it was very visible. They clearly applied the ceramic coating on the vehicle the incorrect way. I could write a book on what they did up until today, still trying to deny their culpability and responsibility in correcting their mistake. They kept my vehicle for roughly a month trying to correct the mistake but every time they said it was fixed they made it worse and then I found other issues that they made while the vehicle was in their care. I'll stop here but have so much more I could write. Let me not leave out why Ricky Kakkar get's 1 STAR. He started out providing good service but during and after the debacle with the Celijet cermic coating he fell in line with Richard Grzesiak Sales General manager and started actually placing blame on me for their mistake. Saying things like well how can we tell if you didn't bring the vehicle in to us this way. I was like WHAT are you serious? One because Jack walked the vehicle over before taking ownership from me. Two, after the first debacle and the subsequent times I had to come up there after they said they corrected their mistakes he being Ricky was there to walk the vehicle over again to find more issues with the paint that wasn't there the initial times we walked the vehicle over together prior to him taking ownership of it. I WOULD GIVE THIS DEALERSHIP 1 STAR.. if it wasn't for the GREAT SERVICE I received from the SERVICE TEAM comprising of service mangers Scott Armold, Kevin Yahmer and service sales rep James Manikath. The service team is the reason why i'm giving this dealership another STAR!! More

Helpful 2

Report | Print

Excellent customer service. Sale and finance done in less than 2 hours. Would recommend to anyone looking for a vehicle. Sale and finance done in less than 2 hours. Would recommend to anyone looking for a vehicle. More

Helpful 0

Report | Print