Fast service and nice and friendly staff members.
Wish take better care of my car because it left a lot of small damages on the rim from tire rotation and repair :(
Wish take better care of my car because it left a lot of small damages on the rim from tire rotation and repair :(
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by IvanZ
Service Price Transparency
Sep 08, 2025 -
Ira Subaru responded
Thank you for your feedback and for the kind words about our team and service speed. We’re truly sorry to hear about your concerns regarding rim damage after your recent visit. That’s not the experience we want for our guests.
If you would be willing to share photos of the damage with us, we’d be more than happy to review them and work with you to correct any issues that may have been caused during service. Please don’t hesitate to reach out directly so we can make this right.
We appreciate you bringing this to our attention and look forward to the chance to resolve it for you.
Daniel Hutt
Service Director
dhutt@Group1Auto.com
Thank you!
Great job, done on time with highest quality. Very welcoming environment and pleasant experience
Great job, done on time with highest quality. Very welcoming environment and pleasant experience
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by Felix
Service Price Transparency
Aug 25, 2025 -
Ira Subaru responded
Hi Felix, thank you so much for your positive comments about Ira Subaru! If you have any further questions, please give us a call. We're always happy to help!
People are friendly.
The facility is clean with no lingering odors. There’s a large inventory of new cars and used.
The facility is clean with no lingering odors. There’s a large inventory of new cars and used.
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by Stremb
Service Price Transparency
Other Employees Tagged:
Mario Lopez
Aug 06, 2025 -
Ira Subaru responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
The staff was exceptional and helped me with everything I
needed. They were very knowledgeable and understanding.
needed. They were very knowledgeable and understanding.
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by Jshastop
Jun 23, 2025 -
Ira Subaru responded
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Great experience from the moment I stepped in to the show
room. Jack the salesperson I worked with was very helpful and professional. I knew exactly what I wanted which I think made the buying experience eas
room. Jack the salesperson I worked with was very helpful and professional. I knew exactly what I wanted which I think made the buying experience easier and I got in to the vehicle I wanted that same day.
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by Larry
Jun 13, 2025 -
Ira Subaru responded
Hello Larry, we're happy you found our staff Jack to be so supportive during your experience here at Ira Subaru. We are always more than happy to assist you if anything else comes up. Take care!
It was a decent experience, I thought the vehicles they
had available were listed at fair prices. Communication was not great. I was told I'd be able to leave with new vehicle that day, but didn't tell me
had available were listed at fair prices. Communication was not great. I was told I'd be able to leave with new vehicle that day, but didn't tell me until making an agreement that they didn't have the title in hand. I had to make a follow up appointment a week in advance to finish with finances and take the car home. When everything had been completed with financial, I had to transfer items from my previous vehicle to the new one and during that time, the salesperson who I had been working with took off, saying he would be back in a few minutes. I found him sitting at his desk with another customer a half hour later after standing out in the rain waiting for him to come back. As mentioned before, communication has not been great. I have had some questions about the vehicle after making the purchase which I have had trouble getting responses back, showing minimal effort. It has been frustrating, but we have the vehicle now.
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by Theflyersfan
Jun 15, 2025 -
Ira Subaru responded
Thank you for taking the time to share your experience. I’m glad to hear you found our pricing fair and were able to take home the vehicle you wanted. Regarding the delay with final delivery, in some cases where trade-ins involve existing loans, we must wait for the bank to release the title — a process that can unfortunately take time. While this is not uncommon, I understand how that timing may have come as a surprise.
As for your interaction with our sales consultant, we regret the inconvenience you experienced. Occasionally, consultants are pulled away unexpectedly by other customers, but that should never impact your experience, especially during delivery. Your feedback is appreciated and will be used to help us improve communication and service going forward. If there's anything further, we can assist with, please feel free to reach out directly.
Sincerely,
Alcir Timas
General Sales Manager
atimas@group1auto.com
We received excellent service from Jack.
Easiest transaction ever. We love our new Forester. Thank you.
Easiest transaction ever. We love our new Forester. Thank you.
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by ekcostello5
Other Employees Tagged:
Raphael
May 05, 2025 -
Ira Subaru responded
Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was professional but did not good value on trade in and
noticed afterwards they had charged me $450 for “Paper work” processing fee which is xx.
Staff professional, courteous.
But bottom line is c
noticed afterwards they had charged me $450 for “Paper work” processing fee which is xx.
Staff professional, courteous.
But bottom line is car seller. Like all others bring a jar of Vaseline will make it easier when u bend over.
Bottom line nothing special just a typical car dealer nothing special
O
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by Tman49
Apr 06, 2025 -
Ira Subaru responded
Thanks Tman49 for your review. Unfortunately, I believe you may have us confused with another retailer. Not only could we not locate you in our vast database, but we don’t offer a processing fee and have no charges or fees for $450 for paperwork. Feel free to contact me personally if you have any questions at roscoerobinson@group1auto.com
Roscoe Robinson
General Manager
Sales person Ron Wilson was very friendly, informative
walked me thru entire process beginning to end. Went above and beyond to make me feel happy with the purchase. Showroom is beautiful, very comfortab
walked me thru entire process beginning to end. Went above and beyond to make me feel happy with the purchase. Showroom is beautiful, very comfortable, clean. All staff I came into contact with greated me.
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by heidibcrosby
Apr 07, 2025 -
Ira Subaru responded
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
People in this Dealer is really nice more over
Christhoper. You can find a clean and quite space.
Christhoper. You can find a clean and quite space.
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by handresanchez
Mar 22, 2025 -
Ira Subaru responded
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!