I had a great experience why at the Toyota company of green ille I would reccomend anyone that's looking for a car to go there I'm glad that I went there first it was the best choice I made in 2018 thanks to them Christmas came early to me
"Great Customer Service"
They stayed longer to accommodate our long list of wants and to help us find the perfect vehicle! Jack was so patient and wonderful to work with!!
"My wife and I were shopping for a new prius and Toyota of..."
My wife and I were shopping for a new prius and Toyota of Greenville was one of the many dealerships we were in contact with. I wanted a black prius with dark gray interior. After going back and forth with many dealers, Toyota of Greenville offered us a good price on this car. We drove in on a Friday evening planning to buy the car. When we arrived and were shown the car it was a black prius with light gray interior. The salesman then told us it doesn't come with dark gray interior unless you upgrade to leather. I knew he was wrong (I saw one two night ago at the Anderson dealer) so I made him go and get the brochure. While he was getting the brochure we found a dark gray prius with dark gray interior in their lot. The brochure showed he was wrong. (We didn't appreciate driving 30 minutes into Greenville because the salesman knows less about the cars he is selling than I do, but that isn't the main complaint I have.) At this point we said we need to continue shopping and he asked us to wait because he could get us the car we wanted. After waiting a few minutes he came out and asked us to come inside where his sales manager (the floor sales manager) was waiting for us. This is where it goes really downhill. First he tries to convince us to buy the dark gray car though he won't match the price he offered on the black one he ended up not having. He then said if we want the black prius with light fabric they offer a fabric protection plan, though he doesn't know how much it costs. We said we want to shop around to see what other dealers have. The sales manager said he could check right there on the computer to see what was available. After a couple of minutes he said he'd actually look in his office and bring us a print out of what was available. About 5 minutes later he comes back and tells us there is only one black prius with dark gray interior in all of north and south carolina and it is $8,000 more than what they are offering. I am somewhat surprised since we saw one the other night in Anderson that was $3,000 more (without negotiating) and this was not the one he was showing us. We said we'd think about it and left. Within 5 minutes I found the one in Anderson on my phone, one in Asheville for less money, and several more around North and South Carolina. I highly doubt his ability to search toyotas online is not up to what my phone can do, so the only conclusion I can come to is he flat out lied to our faces trying to make a sale. We ended up going to Asheville to get the car (GREAT experience there). I now hesitate to even take my car to Greenville for service (even though it is local) because if the sales manager will lie to my face I can't say I feel confident the service department won't engage in the same practices.
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