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Jack Kenefick
Jack  Kenefick at Toyota of Greenville
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Jack Kenefick

New Car Sales Advisor--18 years

Toyota of Greenville

2686 Laurens Rd
Greenville, SC 29607

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3 Reviews of Jack Kenefick

December 27, 2018

Dealership Rating
Employee Rating

"Visit"

- Vanessa62

I had a great experience why at the Toyota company of green ille I would reccomend anyone that's looking for a car to go there I'm glad that I went there first it was the best choice I made in 2018 thanks to them Christmas came early to me

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Recommend Dealer
Yes

Other Employees Tagged: Steve Jenkins, Steve Spurling , Melinda Gosnell

Feb 06, 2019

Toyota of Greenville responded

I am glad you enjoyed your experience at Toyota of Greenville. It gives me great pride to know that you ad a great experience with us. Please let us know in the future what we can do to assist you further. Mike O'Leary, General Manager

May 01, 2017

Dealership Rating
Employee Rating

"Great Customer Service"

- Evabush13

They stayed longer to accommodate our long list of wants and to help us find the perfect vehicle! Jack was so patient and wonderful to work with!!

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Yes
May 02, 2017

Toyota of Greenville responded

Thank you for leaving a positive review of Toyota of Greenville. Customer service is paramount, so I am happy to hear that Jack was patient and wonderful to work with. We appreciate your business and if you need anything in the future, please make sure to let us know. Mike O'Leary, General Manager

March 25, 2014

Dealership Rating

"My wife and I were shopping for a new prius and Toyota of..."

- jimlb

My wife and I were shopping for a new prius and Toyota of Greenville was one of the many dealerships we were in contact with. I wanted a black prius with dark gray interior. After going back and forth with many dealers, Toyota of Greenville offered us a good price on this car. We drove in on a Friday evening planning to buy the car. When we arrived and were shown the car it was a black prius with light gray interior. The salesman then told us it doesn't come with dark gray interior unless you upgrade to leather. I knew he was wrong (I saw one two night ago at the Anderson dealer) so I made him go and get the brochure. While he was getting the brochure we found a dark gray prius with dark gray interior in their lot. The brochure showed he was wrong. (We didn't appreciate driving 30 minutes into Greenville because the salesman knows less about the cars he is selling than I do, but that isn't the main complaint I have.) At this point we said we need to continue shopping and he asked us to wait because he could get us the car we wanted. After waiting a few minutes he came out and asked us to come inside where his sales manager (the floor sales manager) was waiting for us. This is where it goes really downhill. First he tries to convince us to buy the dark gray car though he won't match the price he offered on the black one he ended up not having. He then said if we want the black prius with light fabric they offer a fabric protection plan, though he doesn't know how much it costs. We said we want to shop around to see what other dealers have. The sales manager said he could check right there on the computer to see what was available. After a couple of minutes he said he'd actually look in his office and bring us a print out of what was available. About 5 minutes later he comes back and tells us there is only one black prius with dark gray interior in all of north and south carolina and it is $8,000 more than what they are offering. I am somewhat surprised since we saw one the other night in Anderson that was $3,000 more (without negotiating) and this was not the one he was showing us. We said we'd think about it and left. Within 5 minutes I found the one in Anderson on my phone, one in Asheville for less money, and several more around North and South Carolina. I highly doubt his ability to search toyotas online is not up to what my phone can do, so the only conclusion I can come to is he flat out lied to our faces trying to make a sale. We ended up going to Asheville to get the car (GREAT experience there). I now hesitate to even take my car to Greenville for service (even though it is local) because if the sales manager will lie to my face I can't say I feel confident the service department won't engage in the same practices.

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No

Other Employees Tagged: Jay Torres

Oct 10, 2014

Toyota of Greenville responded

I do apologize for your recent experience you had with our store. We never want to hear our customers were disappointed when leaving our dealership and we would appreciate the opportunity to address and resolve these issues with you. Please contact me at 864-551-2357 at your earliest convenience. Best wishes, David Ossi, General Manager

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