Jack Mahal

Received notice my fuel pump for recall was in. So I scheduled an appointment with their automated system, couldn’t get through to a real person. I arrived on time to be told they didn’t have the p So I scheduled an appointment with their automated system, couldn’t get through to a real person. I arrived on time to be told they didn’t have the part. The service individual apologized for the mix up. This is the second time I’ve had an issue. The last time they did a warranty repair and had my car for three days. I received no phone calls from the service department. I had to continue to call to try and get through to a real live person. I eventually got my vehicle and was told that I was lucky that it was a warranty issue otherwise it would have cost me $3,500. Ever since the dealership was sold the service department performance, in my opinion, has noticeably changed for the worse. I will continue to use them for recalls and warranty work but as far as routine maintenance is concerned I have other choices. I’ve been going there for 5 years. They just lost me as a customer! More

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They were rude on the phone and they hung up. So I went in and they tried the classic bait and switch. So I went in and they tried the classic bait and switch. More

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Robin Anderson was not the best service manager. She promised updating me on my car a month or so ago and still no update. Funny thing is after a complaint, all of a sudden I get angry words from her. T promised updating me on my car a month or so ago and still no update. Funny thing is after a complaint, all of a sudden I get angry words from her. This dealership group needs to retrain their staff or discipline them. They lie and do not keep their word. Very sloppy and poor customer service More

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Poor customer service. Not trust worthy. Recommended expensive maintenance items not necessary without checking prior services performed. Braked lining meaurements inconsistant with prior assessments. expensive maintenance items not necessary without checking prior services performed. Braked lining meaurements inconsistant with prior assessments. Refused to honor discount offer. More

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I made an appointment a week ahead of time to get a recall done on our 2020 RDX I took the day off from work to bring the car down and was told they didn’t have the part ,wow, a call or text would’ve b recall done on our 2020 RDX I took the day off from work to bring the car down and was told they didn’t have the part ,wow, a call or text would’ve been nice.The last time I deal with that dealership very poor More

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Made an appointment to have the oil changed in my 2016 Acura RDX. I had a 50% off coupon, asked how much it cost, $80. Sounds expensive ($160 without the coupon?) but ok, fine. Also needed a latch fixed o Acura RDX. I had a 50% off coupon, asked how much it cost, $80. Sounds expensive ($160 without the coupon?) but ok, fine. Also needed a latch fixed on console. Asked own long everything would take - about an hour and a half if they had the part, otherwise they would change the oil and I'd come back to fix the latch. Ok. Nine am apt. - Ok. Asked about Covid and would I be able to wait inside. Yes, you can wait inside, they disinfect and maintain distancing. So ok, I'll wait. Get there 9am. Leave the car it's going to take all day. People standing around outside. Lots of customers despite these lousy reviews!? No one aloud inside min the air conditioning. A very nice young lady offered me a seat, that was nice. But no thanks, I'm leaving. Won't be back. Didn't work with Jack Mahal but can't post review without clicking that? More

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