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Jack Rader
62 Reviews
62 Reviews
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62 Reviews of Jack Rader
August 14, 2026
I had an appointment for 10:00 AM on Wednesday morning. I had received no communication from the Service department by 3:45 PM on Thursday afternoon. Therefore, I called them and Jay advised he would call I had received no communication from the Service department by 3:45 PM on Thursday afternoon. Therefore, I called them and Jay advised he would call me back with an update. About 15 minutes later, he called and advised my Acadia had just been pulled into the Service bay! (So much for having and appointment! I wonder whether my call had anything to do with it “just being pulled into the service bay”!) He said he would update me after the technician had confirmed the repair needed. I advised him in no uncertain terms to call me back before he left for the day one way or another! He called me about 5:00 PM on Thursday afternoon and advised that the part necessary for the repair was being overnighted and the repair would be completed on Friday.I advised him to call me as soon as the repairs were completed on Friday. He called me about 4:00 PM on Friday afternoon and said my Acadia was ready to be picked up. Had a 10:00 AM appointment on Wednesday morning. If my Acadia had been pulled into the service bay on Wednesday, as it should have been, it would have been ready.on Thursday afternoon instead of Friday afternoon. In my opinion, I was without my vehicle for an extra day for no reason and received no communication at all from the Service department about the service of my vehicle being delayed until I CALLED THEM ON THURSDAY AFTERNOON!!! More
by RICK.HARTLAGE
Verified CustomerOther Employees Tagged: Jay
August 14, 2026
I had an appointment and the did not start working on it until the next day. My vehicle needed a part and it was to be overnighted, but it was not. . The dealership did however provide me with a vehicle a until the next day. My vehicle needed a part and it was to be overnighted, but it was not. . The dealership did however provide me with a vehicle at no charge. The work that was done was covered under warranty and the did an excellent job with the repair. More
by WILLIAMBWAY
Other Employees Tagged: Wes Tolsdorf
August 12, 2026
Very helpful with walking you through everything to purchase a vehicle. Great staff very nice will always go through champions for my vehicles. purchase a vehicle. Great staff very nice will always go through champions for my vehicles. More
by gogs511
Other Employees Tagged: Wes Tolsdorf
August 11, 2026
Other than the "IA" appointment arrangements, I was very pleased with the services provided by your service department. A week and half before the appointment, when I was trying to get an appointment, I had pleased with the services provided by your service department. A week and half before the appointment, when I was trying to get an appointment, I had the unfortunate experience of dealing with your automated system. It made me an appointment for twelve noon on a Saturday. And your service department takes their lunch breaks at noon, so we sat in the waiting room for an hour with nothing happening. Not my idea of fun! More
by HATCH7602
August 10, 2026
The last two visits have been subpar. I took it in for a repair, ended up taking to another dealer to actually get the item fixed. Thought I would give them another chance took in for a I took it in for a repair, ended up taking to another dealer to actually get the item fixed. Thought I would give them another chance took in for an oil change, received a text of critical items needed, on a work call so couldn't call them, agreed based on the "critical" nature. Checked later, and the items were not necessary or critical. Appears to be a successful attempt to upcharge. Not what I was expecting from a trusted dealer. More
by RHEWLETT2017
August 07, 2026
Jack was great to work with. My new car had a issue that was hard to diagnose. Jack was always very polite on the many times that I called to check in. My new car had a issue that was hard to diagnose. Jack was always very polite on the many times that I called to check in. More
by TONYAGRAF
August 05, 2026
Service has REALLY gone downhill the last couple years. It takes a couple hours for a simple oil change, there's very little communication when your car is in the shop, and they don't even START the servic It takes a couple hours for a simple oil change, there's very little communication when your car is in the shop, and they don't even START the service until you keep contacting them for an update. Keeping someone's car for weeks is NOT good. And I approved the work three times before they finally started ordering the parts. It's ridiculous. The first time some of the things I listed were never even addressed, and they weren't fixed the second time either. The cost was well above what I was quoted as well. Since the service department sucks, why would we buy any more cars from you? More
by Lewis'
August 04, 2026
Service Advisors and Maintenance Team work together providing the best options and service solutions for every customer. They do their best to resolve every customer's concern and vehicle maintenance providing the best options and service solutions for every customer. They do their best to resolve every customer's concern and vehicle maintenance as needed. Service department gives attention to details In making sure vehicle maintenance is done efficiently and within a reasonable amount of time staying in touch with the customer in answering any questions and helping with anything needed while they wait in their customer lounge or by phone call, text or or email should the customer leave their vehicle and return to pick up later same day. More
by CLCAIN586288
