Jack Rader | Page 5

Service staff is very helpful in identifying and correcting problems. I have been taking my vehicles to this dealership for now over 25 years, correcting problems. I have been taking my vehicles to this dealership for now over 25 years, More

by RICHZANE Verified Customer Verified Customer

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I had an appointment for 11 AM, upon arrival, I was told the wait could be as long as 3 hours! Why take appointments if they do not matter, especially for routine maintenance? If you are behind, call and le the wait could be as long as 3 hours! Why take appointments if they do not matter, especially for routine maintenance? If you are behind, call and let the customer know, very inconsiderate!!!!!!! More

by S.HORNING Verified Customer Verified Customer

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Tony and Jay are awesome! They are the ONLY reason I bring my vehicle to Champion. Jack is not. He has an attitude that is lacking customer friendliness. He seems more interes They are the ONLY reason I bring my vehicle to Champion. Jack is not. He has an attitude that is lacking customer friendliness. He seems more interested in making money for the dealership. Owner first; customer second! I am looking for another service department. More

by PASTORGLF Verified Customer Verified Customer

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They need more than one person doing the financial paperwork besides that everything else was excellent paperwork besides that everything else was excellent More

by kyfan68 Verified Customer Verified Customer

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Amazing customer service! I appreciate how everything was explained to me before work ever began. I am always terrified that I will be surprised at the cost. I appreciate how everything was explained to me before work ever began. I am always terrified that I will be surprised at the cost. More

by MICHELLEL.HEIGHTCHEW Verified Customer Verified Customer

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I Had a great experience when purchasing my truck as well as the servicing department keeping me informed while waiting as the servicing department keeping me informed while waiting More

by KYRRDAD Verified Customer Verified Customer

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My car had a recall and couldn’t be driven because of it. Still under warranty. Service stated they were possibly 2 weeks out which I understand and I’m fortunate enough to have an extra vehicle but still no Still under warranty. Service stated they were possibly 2 weeks out which I understand and I’m fortunate enough to have an extra vehicle but still not the happiest. 4 days later the service advisor called, they fit it in and fixed. I appreciate the extra effort. More

by JOHNSHIELDS1927 Verified Customer Verified Customer

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The staff is always helpful and professional, they communicate timely and in a clear manner. communicate timely and in a clear manner. More

by JIMMYEEVANS2 Verified Customer Verified Customer

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I have been to Champion Service Center four or five times now for oil changes. Until last two visits I would rate 5-star. However, the last two visits have included pressure to purchase items and service I now for oil changes. Until last two visits I would rate 5-star. However, the last two visits have included pressure to purchase items and service I did not request. For example, on the previous visit a cabin air filter was installed in my truck and I was only informed by reviewing the invoice at the pay window (btw, I had recently replaced that filter myself, so I should not have been required). On this visit with my Tahoe, I informed the Advisor I would replace air filters myself due to budget constraints and he insinuated that might invalidate my warranty. On top of this, I discovered a screw missing on the engine air filter housing when I installed the filter this week (until this point NO service has been performed on the vehicle except at Champion). I'm not giving up on Champion Service yet, but would appreciate being informed so wise decisions can be made...not pressured More

by JOHNPDRIVER64 Verified Customer Verified Customer

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I had taken the truck to another dealer and they had it for two weeks and had not even looked at it. That was after I had already scheduled an appointment. They were great working with them they took ca for two weeks and had not even looked at it. That was after I had already scheduled an appointment. They were great working with them they took care of the problem I was having with my truck. oil change and tires rotated same day. also got vehicle diagnostic and had to have a new battery that was covered under warranty. More

by BRIANBROWNFISHANDRIDE Verified Customer Verified Customer

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