Jackie Dressman | Page 6

I phoned Jackie in the morning and explained the issue with my car. She was able to make a same day appointment, provide a loaner, fix my car and have it ready for pick-up the next day (including washed a with my car. She was able to make a same day appointment, provide a loaner, fix my car and have it ready for pick-up the next day (including washed and vacuumed). It was truly an exceptional and professional experience from start to finish. More

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Jackie always goes out of her way to help me! I always enjoy dealing with her. she makes certain that my service is completed in a timely manor. enjoy dealing with her. she makes certain that my service is completed in a timely manor. More

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While I had the vehicle in for service approximately three weeks before our most recent incident, the vehicle subsequently just stopped running while being driven by my wife. It was a Sunday and had to three weeks before our most recent incident, the vehicle subsequently just stopped running while being driven by my wife. It was a Sunday and had to be towed to your dealership. Furthermore, I was in the hospital at the time. When I called Jackie on Monday and explained the situation, she indicated not to worry, she would get the vehicle fixed and have it delivered to our home. You are very lucky to have Jackie who always tries to go the "extra mile". As to your service personnel, I have less confidence. Having the vehicle in a short time before it "died", and supposedly having it fully checked at that time leaves me somewhat suspect. I purchased the 2006 Mercedes from your dealership and, quite frankly, have had more problems as compared to when I purchased my wife's 2002 SL 500. Fortunately, my 2006 Mercedes was precertified so it came with a one year extended warranty. For two years after I purchased the 2002 SL 500, I did not have a single problem. More

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Jackie is amazing. Really knows her stuff and is extremely customer focused. She is a pleasure to deal with. Best service person ever. Nothing more needs to be said. extremely customer focused. She is a pleasure to deal with. Best service person ever. Nothing more needs to be said. More

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Jackie is the BEST sales associate. She is very accessible, friendly and helpful. I am overall happy with the technicians work as well. It is a wonderful place to visit. accessible, friendly and helpful. I am overall happy with the technicians work as well. It is a wonderful place to visit. More

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Geoff and Jackie were exceptionally courteous, gracious and helpful. The only problem I experienced was when I pulled out of your driveway , my car's dashboard lights went immediately on and I had to turn and helpful. The only problem I experienced was when I pulled out of your driveway , my car's dashboard lights went immediately on and I had to turn around and return the car for additional and serious repair. But , at this time, all apprears to be well. The loaner car was also a bonus....if I continue to have problems with my SL500 I would seriously consider a newer Mercedes. More

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