Jackie Sasso | Page 13

lack of customer advocate purchased new SRX . Jackie sasso, business manager very helpful and displays positive energy, set up appointment on 9/9/15 at 1100 for simonize glass purchased new SRX . Jackie sasso, business manager very helpful and displays positive energy, set up appointment on 9/9/15 at 1100 for simonize glass coat and venture shield, she states in at 1100 out by 3:00p.m. I arrived at 1050 and at approx. 1125 arrived at enterprise for my rental. after further confusion there I was taken back to herb chambers by enterprise staff- now it is after1200. kevin in service greeted me and immediately found kevin barry to speak with me-Jackie offered me the loaner, I never asked, enterprise stated I need to pay for the gas I used-I stated I'm not paying for gas. kevin barry understood and after someone called enterprise back at approx. 1230, enterprise arrived with the loaner an hour later . It is now 1330!. I asked what time my SRX would be ready and was told 4:00p.m.. I arrived back at herb chambers at 3:30, spoke with kevin barry and in steps Michael Pacheco, my sales consultant, who states my car is ready, he drives it to the front door and I immediately see spots all over the windows and notice some sort of swirly film on the hood, Michael points out the venture shield and then sdmits the car needs to return to service. I am now left to wonder if the simonize glass coat was done on the vehicle before the venture shield. finally, at 4:23p.m ,I"m on my way home. my first experience with the service dept. was my worst customer service experience , ever! Keep in mind this is for services I'm PAYING for!. to sum it upI felt because Jackie was off for the day, I didn't feel anyone was looking out for me. total frustration! More

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Very good experience! I purchased used CTS at a very fair, competitive price. Everyone I interacted with, Roberto, Jeff, Jackie, and especially Harold who walked me through I purchased used CTS at a very fair, competitive price. Everyone I interacted with, Roberto, Jeff, Jackie, and especially Harold who walked me through the paperwork, orientated me to the workings of the car, and who put the plates on my new car, all were friendly, courteous, knowledgeable, helpful, and no pressure. Everyone was patience and responsive to my many questions. I would recommend Herb Chambers Warwick to anyone. More

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Mario Sanchez - great customer service Mario Sanchez went above and beyond with customer service. We traveled from MA to your dealership to find the car of my dreams! I started out looking Mario Sanchez went above and beyond with customer service. We traveled from MA to your dealership to find the car of my dreams! I started out looking for a used car and ended up with a new 2014 CTS. Everyone was very friendly and helpful. You have a great salesman in Mario Sanchez. More

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