Jacob Banks

Failure to pay off my trade now at more than a month is unacceptable and more than disappointing. unacceptable and more than disappointing. More

by STROMEMHNSG Verified Customer Verified Customer

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Jacob was extremely helpful with my needs when leasing this car .He understood me.He worked with me kept me informed about the car. I would also like to say that sales manager Andrew Jarvis was also very this car .He understood me.He worked with me kept me informed about the car. I would also like to say that sales manager Andrew Jarvis was also very upfront about the car.He was also very understanding about my concerns. Let’s not forget about Remi Mendrozzi how professional he was. A very good experience More

by Hammer Verified Customer Verified Customer

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Excellent customer service. Easy process, would highly recommend. Flitnis hard to come up with 15 words Easy process, would highly recommend. Flitnis hard to come up with 15 words More

by jbadalax Verified Customer Verified Customer

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I bought a very nice 2014 Audi A5 convertible with only 40K over the phone, and flew in from Maine to drive it home. Dean Gonzalez was great to deal with, giving as much detail and honest information as h 40K over the phone, and flew in from Maine to drive it home. Dean Gonzalez was great to deal with, giving as much detail and honest information as he could over the phone as I couldn’t see it in person, but there were some challenges. The biggest was the ridiculous amount of paperwork, especially since it was a cash sale with no trade. And unfortunately, once I was halfway through the mountain of paperwork online, I realized they had entered an incorrect address and county for me on part of it, and the entire paperwork process had to be redone and started over, and that was an avoidable error on their end which cost me a ton of time. Once I arrived, I was asked to sign all the same paperwork all over again because they had to have a “wet copy”. I had already spent hours and hours on paperwork at home, given the error and the fact that I actually read everything before I sign it, and the thought of having to do that all over again in person… I just couldn’t do it, so I signed everything without re-reading it, hoping they had not changed anything or added anything. Another challenge was that the car was in their used car inventory like any other car they had, and I was buying from a reputable new car dealer with a great reputation (and a beautiful brand-new building), so I was willing to pay full retail for the right car, which I did. I actually paid over full retail, but it was in excellent condition with very low mileage, even though it was 11 years old. What I did not find out until I had already put down a deposit and was signing the paperwork, was that it was an “As Is, Wholesale to the Public” sale. Dean thought I understood that when he told me there was no warranty because of the age, but I think they should make it very clear that this is not a typical used car sale from a new car dealer. I never saw that anywhere on the website and it was never mentioned, I saw it in the paperwork as I was buying it. For this type of sale, they make you sign off accepting everything and anything that could be wrong with it, seen or unseen, ever. At this point, we were in the middle of the paperwork, I’d already paid a deposit (and charged a fee on top of that which Dean agreed to reimburse me for, although he didn’t), and I felt comfortable enough with Dean and all he’d told me upfront that I continued, but I think it should be made very clear that this is not your typical used car sale. When buying a used car from a new car dealer, you expect to get a warranty, or if you do agree to buy from their “As Is, Wholesale to the Public” cars, you expect to get a wholesale price, but I didn’t get either. I will say I’m happy with the car and I drove it to Maine with no trouble at all, although it does have a completely failed headliner. I don’t know how Dean missed seeing that and telling me, as it is completely detached from the roof and droops down significantly. And had this been a regular used car sale, this could have been addressed, but again, I signed of on “As Is/Where Is” and will have to fix it myself which won’t be cheap, but that’s the only issue I discovered. So I’m overall happy with the car, the dealership, and the salesman, but they lose a star for the ridiculous amount of paperwork and for not making it clear if a car is an “As Is/Wholesale” car. I also wish they’d fixed the obvious failed headliner as they can do is so much more affordably, but I have no recourse there as I signed off on every and any issue. I would buy from them again, and Dean specifically, but wish I’d had the info in this review before I bought, so hope this review helps someone else. More

by John C Verified Customer Verified Customer

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Jacob was great: very professional and knowledgeable throughout our interactions. Also, interactions with the dealership over the past several years has been excellent. Workarounds during building up throughout our interactions. Also, interactions with the dealership over the past several years has been excellent. Workarounds during building updates being handled well. One year+ ago service interaction was resolved. Don’t know if that service rep is still with the firm. More

by genesis7 Verified Customer Verified Customer

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Very easy to work with. Had a Great experience all around. Will definitely recommend to others Had a Great experience all around. Will definitely recommend to others More

by deantrapani23 Verified Customer Verified Customer

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⸻ ⭐️⭐️⭐️⭐️⭐️ Outstanding Car Buying Experience! I recently leased a vehicle and had the pleasure of working with Jacob at Genesis of Naples. From start to finish, the entire process was smooth, I recently leased a vehicle and had the pleasure of working with Jacob at Genesis of Naples. From start to finish, the entire process was smooth, transparent, and stress-free. He was knowledgeable, patient, and genuinely listened to what I was looking for without ever being pushy. What really stood out was his professionalism, honesty, and willingness to go the extra mile to ensure I felt confident with the lease. He answered all my questions, explained every step, and made sure I was completely satisfied before driving off the lot. If you’re in the market for a new, used or a leased car, I highly recommend asking for Jacob. It’s rare to find someone who combines great service with genuine care and integrity. More

by CJCHES Verified Customer Verified Customer

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Professional and very personable crew can’t wait for the new showroom to be open. new showroom to be open. More

by shoguy1 Verified Customer Verified Customer

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Can’t wait for new facility to be built. The layout of present service area is too crowded. The layout of present service area is too crowded. More

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Other than the wait to get an appointment, the service was excellent. The Service Advisor (JC) was friendly and knowledgeable, the car was repaired on time, and they called us when it was ready for picku was excellent. The Service Advisor (JC) was friendly and knowledgeable, the car was repaired on time, and they called us when it was ready for pickup. This is one of six vehicles we have purchased at this dealership and they know how to get it done in the service department More

by ARTHUR.BOURQUE3 Verified Customer Verified Customer

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