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Jacob Banks
15 Reviews
15 Reviews
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15 Reviews of Jacob Banks
October 21, 2025
I bought a very nice 2014 Audi A5 convertible with only 40K over the phone, and flew in from Maine to drive it home. Dean Gonzalez was great to deal with, giving as much detail and honest information as h 40K over the phone, and flew in from Maine to drive it home. Dean Gonzalez was great to deal with, giving as much detail and honest information as he could over the phone as I couldn’t see it in person, but there were some challenges. The biggest was the ridiculous amount of paperwork, especially since it was a cash sale with no trade. And unfortunately, once I was halfway through the mountain of paperwork online, I realized they had entered an incorrect address and county for me on part of it, and the entire paperwork process had to be redone and started over, and that was an avoidable error on their end which cost me a ton of time. Once I arrived, I was asked to sign all the same paperwork all over again because they had to have a “wet copy”. I had already spent hours and hours on paperwork at home, given the error and the fact that I actually read everything before I sign it, and the thought of having to do that all over again in person… I just couldn’t do it, so I signed everything without re-reading it, hoping they had not changed anything or added anything. Another challenge was that the car was in their used car inventory like any other car they had, and I was buying from a reputable new car dealer with a great reputation (and a beautiful brand-new building), so I was willing to pay full retail for the right car, which I did. I actually paid over full retail, but it was in excellent condition with very low mileage, even though it was 11 years old. What I did not find out until I had already put down a deposit and was signing the paperwork, was that it was an “As Is, Wholesale to the Public” sale. Dean thought I understood that when he told me there was no warranty because of the age, but I think they should make it very clear that this is not a typical used car sale from a new car dealer. I never saw that anywhere on the website and it was never mentioned, I saw it in the paperwork as I was buying it. For this type of sale, they make you sign off accepting everything and anything that could be wrong with it, seen or unseen, ever. At this point, we were in the middle of the paperwork, I’d already paid a deposit (and charged a fee on top of that which Dean agreed to reimburse me for, although he didn’t), and I felt comfortable enough with Dean and all he’d told me upfront that I continued, but I think it should be made very clear that this is not your typical used car sale. When buying a used car from a new car dealer, you expect to get a warranty, or if you do agree to buy from their “As Is, Wholesale to the Public” cars, you expect to get a wholesale price, but I didn’t get either. I will say I’m happy with the car and I drove it to Maine with no trouble at all, although it does have a completely failed headliner. I don’t know how Dean missed seeing that and telling me, as it is completely detached from the roof and droops down significantly. And had this been a regular used car sale, this could have been addressed, but again, I signed of on “As Is/Where Is” and will have to fix it myself which won’t be cheap, but that’s the only issue I discovered. So I’m overall happy with the car, the dealership, and the salesman, but they lose a star for the ridiculous amount of paperwork and for not making it clear if a car is an “As Is/Wholesale” car. I also wish they’d fixed the obvious failed headliner as they can do is so much more affordably, but I have no recourse there as I signed off on every and any issue. I would buy from them again, and Dean specifically, but wish I’d had the info in this review before I bought, so hope this review helps someone else. More
by John C
Verified CustomerOther Employees Tagged: Dean Gonzalez , Paulina was first contact, she's excellent
August 02, 2025
Jacob was great: very professional and knowledgeable throughout our interactions. Also, interactions with the dealership over the past several years has been excellent. Workarounds during building up throughout our interactions. Also, interactions with the dealership over the past several years has been excellent. Workarounds during building updates being handled well. One year+ ago service interaction was resolved. Don’t know if that service rep is still with the firm. More
by genesis7
Other Employees Tagged: Remi Mendozzi
July 30, 2025
Very easy to work with. Had a Great experience all around. Will definitely recommend to others Had a Great experience all around. Will definitely recommend to others More
by deantrapani23
Other Employees Tagged: Jason Prater
June 05, 2025
⸻ ⭐️⭐️⭐️⭐️⭐️ Outstanding Car Buying Experience! I recently leased a vehicle and had the pleasure of working with Jacob at Genesis of Naples. From start to finish, the entire process was smooth, I recently leased a vehicle and had the pleasure of working with Jacob at Genesis of Naples. From start to finish, the entire process was smooth, transparent, and stress-free. He was knowledgeable, patient, and genuinely listened to what I was looking for without ever being pushy. What really stood out was his professionalism, honesty, and willingness to go the extra mile to ensure I felt confident with the lease. He answered all my questions, explained every step, and made sure I was completely satisfied before driving off the lot. If you’re in the market for a new, used or a leased car, I highly recommend asking for Jacob. It’s rare to find someone who combines great service with genuine care and integrity. More
by CJCHES
April 25, 2025
Professional and very personable crew can’t wait for the new showroom to be open. new showroom to be open. More
by shoguy1
Other Employees Tagged: Louis Schipani
March 25, 2025
Other than the wait to get an appointment, the service was excellent. The Service Advisor (JC) was friendly and knowledgeable, the car was repaired on time, and they called us when it was ready for picku was excellent. The Service Advisor (JC) was friendly and knowledgeable, the car was repaired on time, and they called us when it was ready for pickup. This is one of six vehicles we have purchased at this dealership and they know how to get it done in the service department More
by ARTHUR.BOURQUE3
Other Employees Tagged: Alexandra Celis , JC
March 15, 2025
Jacob Banks is a wonderful salesman Very kind and thoughtful A real pro also Crystal and Andrew were excellent thoughtful A real pro also Crystal and Andrew were excellent More
by Pgrant
Other Employees Tagged: Remi Mendozzi , Andrew 5 stars
February 26, 2025
I came into pick up my new Genesis GV80. The car was prepped and clean and ready to go. Jacob sat in the car with us and went over all the important things I needed to get started. He expl The car was prepped and clean and ready to go. Jacob sat in the car with us and went over all the important things I needed to get started. He explained everything simply and slowly. I’m thankful that he did. There is a an abundance of information. We are very happy with the service we have received so far. More
by SMURFETT682
February 21, 2025
My husband and I went to Genesis of Naples to take a GV80 for a test drive. I was undecided when we walked in between two vehicles. One was NOT a genesis. After sitting with Jacob. I was quite surprised to f for a test drive. I was undecided when we walked in between two vehicles. One was NOT a genesis. After sitting with Jacob. I was quite surprised to find out, I can still get a white car with white interior and blue trim I was surprised. Then we took it for a test drive. The car road so smoothly. The inside is very luxurious and very comfortable. My husband and I both drove the vehicle. Upon returning from our test drive my mind was made up. I wanted the car. I did not even get a chance to drive the other car I was looking at. I didn’t need to. More
by SMURFETT682
Other Employees Tagged: Brad Camino
