Chapman Chrysler Jeep

Vince Thompson goes above and beyond! He was very professional and always kept open communication. Thank You Again, Vince! He was very professional and always kept open communication. Thank You Again, Vince! More

AVOID THIS DEALERSHIP, THEY LIE AND CHEAT AND DO NOT CARE WHO THEY HURT. My wife and I were looking for a specific truck, which we found at Chapman. When we were looking at the vehicle we were told by the sa WHO THEY HURT. My wife and I were looking for a specific truck, which we found at Chapman. When we were looking at the vehicle we were told by the salesperson, the finance director, the sales manger, and the service manger that the vehicle came with the balance of a 7 year 100,000 mile drive train warranty. We were told there was no paperwork needed for the warranty as the warranty is honored via the VIN number. We had to bring the truck in for service to a different dealer and were told there is no warranty on the vehicle. When we called Chapman we got "oh, I don't know what happened" and "let me check with the office". The sales amnager and salesperson never called us back . More

My son and I have been working with the general manager for months on our deal and I have to say they are by far the worst. They run your credit and for weeks give you no answers or communication. Then was for months on our deal and I have to say they are by far the worst. They run your credit and for weeks give you no answers or communication. Then waste your time to go up there only for the GM or the person you are told to see he can't even assist you. We were told we had an approval and to pick a car and when we did they ghosted us. Wasted credit inquires and time. We thought we were in good hands with the GM Alex Sobalvarro. Then he gets snappy when you ask him questions and talk by email. Well it shouldn't matter if you purchase from home or in person you guys wasted so many weeks and months of me and my son's time. How can you be a GM for a company despite you saying you don't have time to communicate and then tell us to come in and you are never there nor will you respond to our emails. Then the finance director is never there and the personal assistant Elan Ritter who was helping and is his right hand man to Alex won't even respond. No wonder you guys have terrible stars. I won't be purchasing or sending anyone to their location and I hope this review helps others who are going through the same thing. More

This dealer is scamming and shady, they will find anyways to get over on you. My experience with them has been awful. They added ad ons that weren’t on the vehicles. Then I complained got half of the add on to get over on you. My experience with them has been awful. They added ad ons that weren’t on the vehicles. Then I complained got half of the add on off but they required SWAT TRACKER 1000 extra turns out add ons aren’t a requirement by law. But they made it seem that way, after they took of everything but their illegally required SWAT ME add ons my payments went from 466 to 510. Turns out they made the interest higher to make that money back. They were nice until I complained then they rude and condescending and lying. My approval was done at a certain rate and approved as soon as I complained about being charged for something that wasn’t even on the vehicle days after I signed they made the rate higher. From my experience Chapman dodge jeep tries to scam you then retaliates when you bring up their scams. They have bad reviews. But on google there is either horrible reviews then a flood on good reviews that have a pattern and seem inorganic. What a scam! More

Service department is top notch, sales not so much. I came in to buy a used car that I found on their website. We drove it, talked numbers, then asked about removing the “optionals” such as SWAT I came in to buy a used car that I found on their website. We drove it, talked numbers, then asked about removing the “optionals” such as SWAT and REDD. Sales Rep explained that they were part of the price, and are listed on the website if you click the little i or go into price breakdown, and they could not be removed (even though they say optional?). Despite saying that we were going to walk, they still refused, so they didn’t get the sale from us. Don’t expect to get list price, look behind their buttons. Their list price, at least for us, was a lie. More

DO NOT GO HERE. I’ve had 4 years of bad experiences, due to lease requirements needing to go back to this dealership. They will kiss your shoes to get you to buy, an I’ve had 4 years of bad experiences, due to lease requirements needing to go back to this dealership. They will kiss your shoes to get you to buy, and laugh at you when it’s a lemon 4 months later. Please please please save yourself the tears, frustration, and getting laughed off the phone. Go anywhere else! More

I took my Jeep gladiator to Chapman Chrysler Jeep for a coolant leak. They charge me $451 but didn't secure the hoses or proper Fix the issue. two days later it overheated again after being ignored the fir coolant leak. They charge me $451 but didn't secure the hoses or proper Fix the issue. two days later it overheated again after being ignored the first time. I finally got a follow up and they wanted to charge over $750 for a more repairs. I ended up checking it myself and found the issue a leaking reservoir. I replaced it it myself for $60 and fix the problem. No other leaks. Poor communication sloppy work. And zero accountability I won't be back. More

One-Star Review for Chapman Chrysler: A Nightmare Experience I wouldn’t wish my experience at Chapman Chrysler on my worst enemy. This dealership’s practices are not only unprofessional but borderli Experience I wouldn’t wish my experience at Chapman Chrysler on my worst enemy. This dealership’s practices are not only unprofessional but borderline criminal. I was initially excited about purchasing a used truck from them, but the entire process turned into a complete disaster. First, they inexplicably nixed our deal agreement at the last minute, leaving me blindsided. When I understandably decided I no longer wanted to move forward with the purchase, their staff had the audacity to act upset, as if I was the one being unreasonable. Their customer service is an absolute joke—zero respect for the buyer. To make matters worse, they crashed my trade-in vehicle and had the nerve to deny any wrongdoing. They blatantly lied, claiming I brought the vehicle to them in that condition, despite it being in perfect shape when I handed it over. This level of dishonesty and lack of accountability is infuriating and, frankly, feels like something out of a scam operation. Chapman Chrysler’s shady tactics and complete disregard for integrity make them a dealership to avoid at all costs. Save yourself the headache and take your business elsewhere. I’m still dealing with the fallout from their incompetence and deceit. Absolutely deplorable. More

I am giving a one star solely due to how wonderful Yessica was during the sales process - if it was not for her and if you could leave no stars, I would. Aside from that, I spent 5 hours at the dealer Yessica was during the sales process - if it was not for her and if you could leave no stars, I would. Aside from that, I spent 5 hours at the dealership to finalize the purchase of my new Jeep Wrangler on Monday. Now 3 days later I am sitting at the dealership because "they messed up the loan." Now I am being told to either put down a significant downpayment or downgrade to another car. Jacob the sales manager called me today and was nothing but unprofessional and short on the phone. Now, sitting here, I am being treated like an insect as I will not downgrade and am telling. them I want my trade-in back. Word of advice, come in during banking business hours as they like to over promise and under deliver or just go to a car dealership with integrity. More

Went in with bad credit they ran my credit and then approved me for in house financing and told me how much I need to put down and my monthly payment. I did that and also went in to sign all the contra approved me for in house financing and told me how much I need to put down and my monthly payment. I did that and also went in to sign all the contract papers. Was told had to wait a couple days to get the truck before it had to go through inspection I said ok. So next day my sales person told me now the bank wants a co-signer! After signing all papers and putting my down payment. 3 days after I spoke with the manager and he told me I needed a co-signer and I explained to him I was approved and signed everything already. He said well in order to drive off with the truck you need co-signer. I went in and got a refund let’s hope it actually shows up in 3 days!!! I have never ever gone through something like this usually when I finance a car they tell me before I sign anything what is needed!! Waste of 3 hours of my time and this dealership is the worst I’ll keep just going to Chevy for my vehicles. Very unprofessional and doesn’t know how to earn a customer!! Beware if you go there as they will tell you one thing and then say the bank didn’t approve you!! More