Jacob Hershman | Page 11

Excellent Customer Service Car had water from recent flooding in Houston, Contacted Jacob and was provided prompt, professional customer service along with empathy for the loss Car had water from recent flooding in Houston, Contacted Jacob and was provided prompt, professional customer service along with empathy for the loss of my car. Car ended up being a total loss. I was treated with the utmost respect and all questions were responded to quickly. More

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Outstanding Service Although I was a little early for my appointment, service rep Jacob Hershman promptly and efficiently checked me in, got a desired loaner vehicle for Although I was a little early for my appointment, service rep Jacob Hershman promptly and efficiently checked me in, got a desired loaner vehicle for me, and had me on my way home - which was good thing since l didn't have time to be tempted by the donuts - within minutes. Of course, when I picked up the car it was clean and ready to go. More

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Excellent service at a reasonable price It was supposed to t ake 2 hrs, they expedited the service and was completed in an hour. I didn't realize that my $100. gift certificate had expired, It was supposed to t ake 2 hrs, they expedited the service and was completed in an hour. I didn't realize that my $100. gift certificate had expired, but they did accept it, that was nice of Westside Lexus. The car is running much smoother. Thanks a lot. More

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Great car buying experience! If you like great customer service coupled with a quality product then you will love Westside Lexus! Best car buying experience I have ever had in my If you like great customer service coupled with a quality product then you will love Westside Lexus! Best car buying experience I have ever had in my nearly 30 years of car buying. Every person I dealt with was kind, patient and listened to my concerns and needs. I highly recommend Westside Lexus for all your car buying and service needs. More

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Great customer service I love my Lexus dealership. My service representative makes the servicing process so smooth and we are on a first name basis. They come to pick up my I love my Lexus dealership. My service representative makes the servicing process so smooth and we are on a first name basis. They come to pick up my car to have if serviced and have it back within a few short hours. Highly recommendable! More

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5000 MILE SERVICE EVERYONE WAS COURTEOUS AND KNOWLEDGABLE. THE LENGTH OF WAIT WAS NOT LONG. THE ONLY RECOMMENDATION I HAVE IS BETTER SEATING. THOSE COUCHES ARE NOT MA EVERYONE WAS COURTEOUS AND KNOWLEDGABLE. THE LENGTH OF WAIT WAS NOT LONG. THE ONLY RECOMMENDATION I HAVE IS BETTER SEATING. THOSE COUCHES ARE NOT MADE FOR SHORT PEOPLE LIKE ME :) More

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Road Trip Check Up I like the fact that Westside Service Dept can get you in quickly for regular maintenance prior to a road trip. Everyone is always professional, frie I like the fact that Westside Service Dept can get you in quickly for regular maintenance prior to a road trip. Everyone is always professional, friendly and quick! You just can't beat it. More

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Westside Lexus makes it soooo easy! White glove service is extended here, from buying car years ago from Jeff Margolis, to servicing and being met immediately upon driving in,to the cour White glove service is extended here, from buying car years ago from Jeff Margolis, to servicing and being met immediately upon driving in,to the courteous & friendly service of Jacob Hershman, to the team that performs on the car, it makes for a pleasant experience. Always am told & explained what will be done, how much will cost- no surprises. More

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Outstanding as always! I have always been impressed with the great service that the service advisers have given me! I was very sad to learn that Dave Palmer was no longer wi I have always been impressed with the great service that the service advisers have given me! I was very sad to learn that Dave Palmer was no longer with the company, he was vey honest about the repairs that was needed now and the ones that could wait- I miss him! I look forward to working with Jacob Hershman, he has been great to work with! More

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Curteous, friendly. I brought for service and left dealership with 100% satisfaction. Jacob Hershman explained me exact cause for needed repair. Jacob is a professional p I brought for service and left dealership with 100% satisfaction. Jacob Hershman explained me exact cause for needed repair. Jacob is a professional person. Next time definitely I will look for him. More

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