Jacob Hershman | Page 10

Enform app glitch needed attention. All concerns were handled timely and professionally. Jacob went above and beyond what was expected! All concerns were handled timely and professionally. Jacob went above and beyond what was expected! More

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Awesome Customer Service Follow up visit on the purchase of a new LS460. Several items were addressed, additional learning on how some of the features on the car work, and n Follow up visit on the purchase of a new LS460. Several items were addressed, additional learning on how some of the features on the car work, and new wheels. Excellent Customer Service and car was ready when promised. More

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great service -- on time Courteous and polite representatives -- great service and concern to please. Service advisor was very knowledgeable too note of my concerns and ensu Courteous and polite representatives -- great service and concern to please. Service advisor was very knowledgeable too note of my concerns and ensured that all my concerns were addressed. More

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Excellent It was a very difficult situation and Jacob kept on top of everything. He had frequent communications with my insurance company and communicated with It was a very difficult situation and Jacob kept on top of everything. He had frequent communications with my insurance company and communicated with me frequently. I am very grateful for his help. More

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Damaged Tire service I had damaged a rear tire and had some trips back and forth to the airport I had to make. Without a reservation your service department took my car r I had damaged a rear tire and had some trips back and forth to the airport I had to make. Without a reservation your service department took my car right in and installed a new tire, with a great warranty and I was on my way. More

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Above and beyond Jacob went above and beyond helping us locate a few items that we left behind in the loaner car. Thanks again for all your help! Jacob went above and beyond helping us locate a few items that we left behind in the loaner car. Thanks again for all your help! More

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Excellent. Very efficient and reassuring. Jacob took excellent care of me. He kept in touch to let me know what was going on. He made sure everything was taken care of and that my insurance co Jacob took excellent care of me. He kept in touch to let me know what was going on. He made sure everything was taken care of and that my insurance company paid what they should. I'm very pleased with everything. More

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Excellent service Westside Lexus service is so consistent and dependable. The online booking worked perfectly. When I arrived Jacob Hershman was ready for me and I was Westside Lexus service is so consistent and dependable. The online booking worked perfectly. When I arrived Jacob Hershman was ready for me and I was in and out in under an hour More

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110,000 mile check up and maintenance My Lexus service has always been the best. I have owned a Lexus since Westside Lexus opened many years ago. They are the best and I have never been My Lexus service has always been the best. I have owned a Lexus since Westside Lexus opened many years ago. They are the best and I have never been disappointed or misled. More

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Excellent Customer Service Car had water from recent flooding in Houston, Contacted Jacob and was provided prompt, professional customer service along with empathy for the loss Car had water from recent flooding in Houston, Contacted Jacob and was provided prompt, professional customer service along with empathy for the loss of my car. Car ended up being a total loss. I was treated with the utmost respect and all questions were responded to quickly. More

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