Jacob Hill | Page 2

RC Hill Mitsubishi-Ocala responded

Thank you for your kind review of our dealership! We appreciate your positive feedback regarding our excellent customer service, trustworthiness, and clear explanation of services needed. We apologize for any inconvenience caused by the long waiting time for an oil change. We understand your concern and will work towards improving our efficiency to minimize waiting times in the future. We value your business and look forward to serving you again soon. Best regards, RC Hill Mitsubishi Ocala

RC Hill Mitsubishi-Ocala responded

Thank you for choosing RC Hill Mitsubishi Ocala! We're thrilled to hear that you had a quick and easy experience with great service. Our team always aims to provide clear explanations of the work done and what you can expect in the future. We appreciate your feedback and look forward to serving you again soon! Drive safely! 🚗💨

RC Hill Mitsubishi-Ocala responded

Melony, Thank you for your kind words and positive feedback! We truly appreciate your appreciation of our dealership's commitment to providing excellent service and product knowledge. It means a lot to us that you recognize our dedication to our customers and the vehicles we sell. We look forward to serving you again in the future, and if you have any further questions or need assistance, please don't hesitate to reach out to us. Best regards, RC Hill Mitsubishi Ocala

RC Hill Mitsubishi-Ocala responded

Thank you for sharing your positive experience at RC Hill Mitsubishi Ocala! We appreciate your kind words and recommendation. We're thrilled to hear that our friendly and fast service exceeded your expectations. At RC Hill Mitsubishi Ocala, we understand the value of your time and strive to provide efficient and convenient service. We're glad we could accommodate you without an appointment and get you back on the road quickly with your new tire. Thank you again for choosing us as your dealership of choice. We truly appreciate your business and look forward to serving you in the future. Best regards, RC Hill Mitsubishi Ocala

RC Hill Mitsubishi-Ocala responded

Dear Carl and Jutta, Thank you for your amazing review of RC Hill Mitsubishi Ocala! We greatly appreciate your kind words and positive feedback. Our dedicated technicians and staff take pride in delivering exceptional service, and we're thrilled to hear that you had a great experience with us. At RC Hill Mitsubishi, we strive to provide our customers with reliable and top-quality automobiles, and we're glad to know that you appreciate the excellence of Mitsubishi vehicles. Thank you once again for choosing RC Hill Mitsubishi Ocala. We value your support and look forward to serving you in the future. Best regards, RC Hill Mitsubishi Ocala

RC Hill Mitsubishi-Ocala responded

Thank you for your kind words and recommendation! We appreciate your continued support and loyalty. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

RC Hill Mitsubishi-Ocala responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our dealership to be efficient, timely, and dedicated to providing excellent customer service. Our team at RC Hill Mitsubishi Ocala strives to go the extra mile to assist our customers and ensure their satisfaction. We truly appreciate your kind words and look forward to serving you again in the future. Best regards, RC Hill Mitsubishi Ocala

RC Hill Mitsubishi-Ocala responded

Hello Jessica, full disclosure here. During your last service appointment, we informed you that the tread on three of your tires measured below safety spec and needed to be replaced. We also informed you that your tire and wheel warranty covers damage to your tires, not normal tread wear from driving. After discovering your tires were not going to be replaced for free under the tire and wheel warranty (which we’ve already replaced one tire and repaired another under this warranty previously), you began to threaten and use profane language with multiple staff members. Then you walked out into the service shop and demanded your keys back from the technician that was in the middle of servicing your vehicle while it was plugged in and receiving a software update. So, he unplugged the machine and gave you your keys and you left. Then you called back an hour later asking why your radio wasn’t working. It was because you couldn’t wait a few more minutes for the update to be completed. Later that day you came back for us to complete the software update and then submitted this negative review. We are always here to help assist you with any service or maintenance your vehicle requires, but we can’t help you if you choose to behave and present yourself in an inappropriate manner. We hope it was just a bad day because we have always worked well together in the past.

RC Hill Mitsubishi-Ocala responded

Hey James, you forgot to mention how we discounted your vehicle diagnosis charge since you were too short on funds to cover the original bill. Of course we never like to be the bearer of bad news, but in this case your vehicle needed some extensive work based on the current state of the A/C system. Our top priority is to provide top notch service at a competitive market rate. We understand funds are tight at the moment but if circumstances change we will be here to help. -TJ

RC Hill Mitsubishi-Ocala responded

Dear Ilovemymirage27, Thank you for your glowing review! We're thrilled to hear that Jacob and our service team provided you with a pleasant experience and promptly resolved the issue with your tire. Your recommendation means a lot to us. If you ever need any further assistance, please feel free to reach out. We look forward to serving you in the future. Best regards, RC Hill Mitsubishi Ocala