Jacob Hill | Page 3

RC Hill Mitsubishi-Ocala responded

Hello Jessica, full disclosure here. During your last service appointment, we informed you that the tread on three of your tires measured below safety spec and needed to be replaced. We also informed you that your tire and wheel warranty covers damage to your tires, not normal tread wear from driving. After discovering your tires were not going to be replaced for free under the tire and wheel warranty (which we’ve already replaced one tire and repaired another under this warranty previously), you began to threaten and use profane language with multiple staff members. Then you walked out into the service shop and demanded your keys back from the technician that was in the middle of servicing your vehicle while it was plugged in and receiving a software update. So, he unplugged the machine and gave you your keys and you left. Then you called back an hour later asking why your radio wasn’t working. It was because you couldn’t wait a few more minutes for the update to be completed. Later that day you came back for us to complete the software update and then submitted this negative review. We are always here to help assist you with any service or maintenance your vehicle requires, but we can’t help you if you choose to behave and present yourself in an inappropriate manner. We hope it was just a bad day because we have always worked well together in the past.

RC Hill Mitsubishi-Ocala responded

Hey James, you forgot to mention how we discounted your vehicle diagnosis charge since you were too short on funds to cover the original bill. Of course we never like to be the bearer of bad news, but in this case your vehicle needed some extensive work based on the current state of the A/C system. Our top priority is to provide top notch service at a competitive market rate. We understand funds are tight at the moment but if circumstances change we will be here to help. -TJ

RC Hill Mitsubishi-Ocala responded

Dear Ilovemymirage27, Thank you for your glowing review! We're thrilled to hear that Jacob and our service team provided you with a pleasant experience and promptly resolved the issue with your tire. Your recommendation means a lot to us. If you ever need any further assistance, please feel free to reach out. We look forward to serving you in the future. Best regards, RC Hill Mitsubishi Ocala

RC Hill Mitsubishi-Ocala responded

Dear 20williamsmw, Thank you for sharing your positive experience with us at RC Hill Mitsubishi Ocala! We greatly appreciate your feedback and are thrilled to hear about the exceptional customer service you received. It's wonderful that Brandon, our manager, provided you with a friendly and accommodating experience when you called. We believe in making our customers feel valued and supported right from the start. We're delighted that Jacob was able to assist you throughout the process and keep you informed about your vehicle. Keeping our customers updated is a top priority, and we're glad that Jacob delivered on his commitment. Providing personal and knowledgeable customer service is something we take pride in, and it's fantastic to hear that our team was able to meet your expectations. Seeing a smile on your face is truly rewarding for us. Thank you for choosing RC Hill Mitsubishi Ocala. We appreciate your business and hope to serve you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, RC Hill Mitsubishi Ocala

RC Hill Mitsubishi-Ocala responded

Dear jantom1517, Thank you for your wonderful review of our dealership! We're thrilled to hear that you had a great experience and that our staff, specifically Carlos and Jacob, have consistently provided polite and friendly service. We're delighted that you find it a pleasure to bring your car in for service at our dealership. Your recommendation means a lot to us, and we appreciate your trust in us. Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future. Best regards, RC Hill Mitsubishi Ocala

RC Hill Mitsubishi-Ocala responded

Dear kgator84, Thank you for taking the time to share your positive experience at RC Hill Mitsubishi Ocala! We're thrilled to hear that your visit was enjoyable and that your transaction was quick and smooth. Carlos is an exceptional member of our team, and we're glad to know that he provided you with polite, outgoing, and friendly service. We're lucky to have him on board! Thank you for your kind words, and we appreciate your support. We look forward to serving you again in the future. Best regards, RC Hill Mitsubishi Ocala

RC Hill Mitsubishi-Ocala responded

Sachecon, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

RC Hill Mitsubishi-Ocala responded

Margarwk, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

RC Hill Mitsubishi-Ocala responded

Hi David.downs50, thank you for taking the time to leave a review for us at RC Hill Mitsubishi-Ocala. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!

RC Hill Mitsubishi-Ocala responded

Jackeyla Sullivan, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!