Jacob Kolasinski

** SCAM ALERT! !** DO NOT GO HERE FOR ANY SERVICE! I went in for paint less dent removal which is covered under my BMW warranty package. This dealer tried to charge !** DO NOT GO HERE FOR ANY SERVICE! I went in for paint less dent removal which is covered under my BMW warranty package. This dealer tried to charge me over $500 even though my warranty document states any paint less dent removal is free. I contacted BMW corporate directly and they set up an appointment and sent someone out to do the dent removal completely FREE! The tech came out and was done within 10 minutes. Its sick to think that if I took this dealership's word, they would have robbed me of over $500. SCAMMERS! More

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Easy, smooth experience at BMW of Springfield. I service all of my BMWs here and there is never an issue. Thank you Jacob Kolasinski for taking care of me and my vehicles. I service all of my BMWs here and there is never an issue. Thank you Jacob Kolasinski for taking care of me and my vehicles. More

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Linnea was very professional, easy to work with, and never put any pressure on me to buy. I have purchased many BMWs from this dealership and have had great sales help. Linnea certainly keeps that tren never put any pressure on me to buy. I have purchased many BMWs from this dealership and have had great sales help. Linnea certainly keeps that trend going! More

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I took my car in to get it serviced because my 6-speed manual car wouldn’t start with the key after I replaced the clutch, it had to be roll started and my sunroof started barley opening but wouldn’t eve manual car wouldn’t start with the key after I replaced the clutch, it had to be roll started and my sunroof started barley opening but wouldn’t ever open all the way or shut..so it was open a couple inches when I took it in and I told them I thought it was the battery intelligence sensor from my clutch being replaced..they said they had to run some diagnostics and they’d have to keep it for a couple days to see what was wrong with it and it’s be $1k and I said ok it needs the lights on it cleared anyway..they then told me what I had already told them what was wrong with it..the battery intelligence sensor..they then said well it’ll be about $800 to order the part and have it put in..I said no y’all haven’t even fixed my car and it’s too much..so I got there to pick up my car after them having it for about 3 weeks, when I get there my sunroof is still open, it had gotten rained in and ruined my interior and molded my seats and seatbelts..they also didn’t put back my back seats, broke my middle seatbelt buckle, my information center screen now has water damage and I still have to roll start it and now it’s overheating and going into limp mode..for what reason…? I don’t know..they were supposed to do a cleaning but obviously did not..I took pictures of everything. More

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I have been utilizing, this dealership for over 20ys tino and Jacob are the most comprehensive and understanding individuals. always doing the best to resolve any concerns i may have. will continue to use t and Jacob are the most comprehensive and understanding individuals. always doing the best to resolve any concerns i may have. will continue to use this dealership and purchase my next BMW from them. laracuente Pedro colonia nj More

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I am leaving one star because leaving no stars is not an option n this review. My review of this place is simple. Horrible. Don't walk out of this place, RUN out as quickly as possible. This past March option n this review. My review of this place is simple. Horrible. Don't walk out of this place, RUN out as quickly as possible. This past March I brought my car into due to some oil leaks which they repaired (dropped $2k). Then in May, I am seeing oil leaks again and thinking they missed something. Of course, no, it was "something totally different" which required more work. And of course they "noticed" a few other things that they recommended and felt needed to be done which included something involving going into the engine to do some repairs. Another few thousand out of my pocket. Then less then one week later (not a typo, less than one week later), my "service engine soon" light goes on. I'm of course thinking that since they were just doing stuff to the engine it must be related to something they just did literally less than a week ago. Of course not. After "careful analysis", another issue was found that required additional work. All told, I have dropped nearly $10k w/ these guys in a few months. At one point when I was there, I noticed some literature on their desk saying that they could offer a pay over time payment plan to qualified consumers. When I asked about this, I was deterred by my representative being told that the only way that they could offer this would be at a higher price for the work that was being done. Such a crock of xxxx. These guys are crooks. Think of the worst stories that you hear about used car sales people and this place is that times ten! I strongly encourage anyone who reads this to spread the word. Steer clear of this place. These guys will rob you blind and keep shoving their hand into your pocket looking for more money in your wallet and will never admit to potentially having made a mistake on the work that they do. Buyer beware. Please learn my mistake for using these fools multiple times in a row. Never again. More

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Thank you Sara Elshamy for keeping me informed about new opportunities for a new car . Outstanding job , very professional opportunities for a new car . Outstanding job , very professional More

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During this difficult period with delays and shortages due to the world’s manufacturing and shipping supply chain issues, obtaining automotive replacement parts a real challenge. Also, with motor vehicle due to the world’s manufacturing and shipping supply chain issues, obtaining automotive replacement parts a real challenge. Also, with motor vehicles becoming ever more dependent on computers, finding service technicians who are trained in not just the mechanical aspects of servicing vehicles, but also able to accurately perform the sophisticated computer diagnostics, can be another challenge. Thankfully, BMW of Springfield seems to be weathering this tough market and has assembled a top-notch competent service staff that is doing their best to keep our vehicles running in top condition. In late March 2022, once again, Jacob Kolasinski, Assistant Service Manager at BMW of Springfield, really came through to help me sort out a number of serious issues on my 2016 BMW X5M with 91,500 miles. Typical for many BMW’s with rear air suspension, the compressor was about to reach the end of its useful life and needed to be replaced, which is expensive. Thankfully, they had one in stock and installed it and ensured that there were no air leaks through the lines or air springs. Also, several months ago I was involved in an automobile accident out of state and had to have my vehicle repaired by a local body shop. Unfortunately, they did not catch all of the damage to the vehicle that required to be either repaired or replaced. Most concerning since it was a potential safety hazard, the body shop did not tighten the bolts connecting my new steering assembly to the chassis. Thankfully, the well-trained Service Technicians at BMW of Springfield noticed this, video-documented it for me to share with the body shop and replaced the original, corroded bolts with new ones, tightened to the proper torque, then performed a necessary all-wheel alignment, satisfactorily resolving all issues. While this work was not cheap, it needed to be done. I now have the peace of mind that my vehicle is back in excellent condition and safe. We all want to have our vehicles serviced by trained, competent and observant mechanics/technicians, collaborating with and managed by thoughtful, caring service managers/advisors. I am very thankful that this work was performed by the excellent staff at the Service Department of BMW of Springfield. Alex Bergo March 25, 2022 More

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BMW of Springfield Service Department has an great Assistant Service Manager Jacob Kolasinski. He provides good customer service every service visit .When ever I bring my car in for service he is very Assistant Service Manager Jacob Kolasinski. He provides good customer service every service visit .When ever I bring my car in for service he is very pleasant. I’ve been an BMW customer for a long time. Keep up the good work.Very Happy Customer. H Jones More

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Amazing service from sales and service I recently bought my second car from BMW of Springfield. They have always treated me amazingly. My first car was a base model so not all the expensive I recently bought my second car from BMW of Springfield. They have always treated me amazingly. My first car was a base model so not all the expensive while my second car is a M car and the expensive has been the same throw out. They really know how to give red carpet treatment More

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