Jacob Lazo

The car buying experience at Classic Pre-Owned is, in my experience, positive and on par with other dealerships, however, woe to the luckless customer who later needs service/repair on the vehicle they have experience, positive and on par with other dealerships, however, woe to the luckless customer who later needs service/repair on the vehicle they have purchased from Classic. The company's service department is the most blatantly dishonest and predatory entity I've dealt with in my half-century of buying vehicles. In addition to charging exponentially higher repair fees than other shops, they will fabricate problems with your vehicle that aren't (and I have irrefutable physical evidence of this). And even when you catch them in multiple lies and present irrefutable evidence, they dance around the issue and continue to defend the lie. My advice to anyone considering having their vehicle serviced/repaired at Classic Pre-Owned Service is to first research the repair, check average prices across the web, and save a HUGE amount of time, money, and heartache. More

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Jacob has been our service representative for several years. This is our third Chevrolet bought at Classic over the years. He is always attentive and gets me in and out of the service department with mi years. This is our third Chevrolet bought at Classic over the years. He is always attentive and gets me in and out of the service department with minimal wait. Always a pleasant experience in the waiting area. Highly recommend Jacob and the pre-owned service department as a while. More

by ellen.sigety Verified Customer Verified Customer

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There's professional and fast service, very polite, friendly, 👍 and working around with customers convenient time. friendly, 👍 and working around with customers convenient time. More

by YAEGERLETICIA Verified Customer Verified Customer

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Quick experience, in and out in no time. Great finance dept. Overall great experience. Thanks Great finance dept. Overall great experience. Thanks More

by CCOMPTON2 Verified Customer Verified Customer

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Had warning lights and faults show up with 800 miles on odometer service center response “codes are intermittent drive it take notes of codes” now I’m stuck in June with a 70K truck who’s A/C doesn’t work odometer service center response “codes are intermittent drive it take notes of codes” now I’m stuck in June with a 70K truck who’s A/C doesn’t work will choose different dealership in future drive over an hour to deal with classic now I’m stuck with a lemon have not even made a single payment on. More

by PGUY03 Verified Customer Verified Customer

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Great service And a great buying experience! Happy to have been able to get exactly what we wanted. Happy to have been able to get exactly what we wanted. More

by TONIELMER05 Verified Customer Verified Customer

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My experience with service on my automobiles at Classic in Grapevine has been top notch. Jacob has been an awesome advisor to work with and I highly recommend the service team at this location. in Grapevine has been top notch. Jacob has been an awesome advisor to work with and I highly recommend the service team at this location. More

by reaca01 Verified Customer Verified Customer

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Was not greeted frequently m a service rep when I arrived. No one else waiting . 2 people sitting in the office. My rep was not available or in the area for approximately 10 minutes. arrived. No one else waiting . 2 people sitting in the office. My rep was not available or in the area for approximately 10 minutes. More

by DEBRADANIEL108 Verified Customer Verified Customer

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Everything went as expected picked up in less time than estimated. Very friendly dealership will recommend to others estimated. Very friendly dealership will recommend to others More

by KEVSHELTON27 Verified Customer Verified Customer

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Steve took care of the oil change and I decided to get (4) new tires so they would be under warranty for my trip to Colorado! (4) new tires so they would be under warranty for my trip to Colorado! More

by janecasanova4 Verified Customer Verified Customer

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