Jacob Rogers

Marshal Mize Ford responded

We do sympathize with the inconvenience you experienced with your vehicle; however, the issue itself was not caused by work performed at our dealership. Our service advisor made multiple attempts to provide updates via phone and text, and it was later discovered that the primary contact number on file belonged to your fiancé, which contributed to communication challenges. When you arrived to pick up the vehicle, our team attempted to assist; however, the interaction escalated and included the use of profanity toward our staff. Upon leaving the dealership, a set of keys belonging to another customer was mistakenly taken. When we reached out to address this, inappropriate language was again directed toward our service advisor, and the request to return the keys were initially refused. Arrangements were eventually made for their return, which required one of our employees to retrieve them. We strive to provide professional and respectful service to all customers, and we ask that the same courtesy be extended to our team.

Marshal Mize Ford responded

Doug, Thank you for your great feedback! We’re delighted to hear that Dylan was down-to-earth and helpful, earning your request to work with him again. It’s wonderful to know all services were performed timely and professionally, and that our service manager was accommodating and attentive to your issue with “Ford.” We look forward to assisting you again soon!

Marshal Mize Ford responded

Reilers, Thank you for your kind words and recommendation. We're glad to hear you had a great experience with our service and staff, including our awesome parts team. We look forward to serving you again!