Jacob Sonera

Technically bought two cars in a row from them. They clawed one back because of "transmission problems" after I'd already bought it! The second was a lemon... with transmission problems. My previou They clawed one back because of "transmission problems" after I'd already bought it! The second was a lemon... with transmission problems. My previous car before this had been totaled by a teenager who t-boned me. This dealership knew this, and after their shady behavior, I feel completely taken advantage of and lied to. Read on for the full story. (And why I'm now taking out a $4000 personal loan to repair a bad transmission two months after buying a car from this dealership... On top of my car payment.) TL;DR: Buyer beware, get your used cars elsewhere. Also, their "customer resolution number" is just voicemail that no one ever answers. They reply to all the bad reviews with a voicemail number that does nothing for anyone... Originally I bought a Subaru Outback at an amazing price, only to have them call me back and tell me they'd finished all their inspections and it had a bad transmission and they couldn't sell it to me. What an honest place, right? I was impressed by this, so I come back in and they put me in a Subaru Forester for nearly twice the price and tell me it's passed all its inspections and is good. Two months later... I'm on the side of the road with a BAD TRANSMISSION. The Subaru Dealership says there's no way this place inspected the transmission and didn't know it was bad (that wasn't the only busted part, either! It gets worse!). So, Kernersville Chrysler Dodge "inspected" it and sent me out the door with a Forester with a bad transmission. After refusing to let me out the door with a much cheaper Outback with a bad transmission. If they'd have just sold me the original Outback I'd already purchased, I would have been able to replace the transmission in it and come out spending FAR less money than I did in their scam of bringing me back in just to send me back out in a more expensive car. I had previously been recommending this place, but now I'm telling everyone to stay away. What was the point of refusing to sell me a much cheaper car with a supposed bad transmission, only to send me out the door with a more expensive car with a bad transmission, if only for this place to profit more money? Did they realize they'd underpriced the Outback and need to claw it back from me, and any excuse would do? Did they not inspect the Forester at all? I'll never know at this point. All I know is that it was all deeply dishonest, scummy, and a scam. I am fortunate enough to take out a personal loan and finance SOME of these repairs (not all), but not all could take this financial hit. It will be months before I can fix the axles, the spark plugs, and any other surprises we find. Right now the car is sitting idle while I fund the transmission repair (but let's be honest, two months after buying a car, I shouldn't be taking out a $4000 loan to repair a bad transmission, on top of my car payment!). To top it off, the Forester I bought has worn down and leaking front axles on both sides, yet somehow it passed Kernersville Chrysler Dodge's inspection with flying colors. Along with spark plugs that haven't been changed in... maybe ever. That's another $500. That inspection was REALLY thorough. (That's sarcasm, if you can't tell.) The Subaru Dealership straight up tells me there's literally no way anyone inspected this car in the last 8 months and didn't notice the LEAKING from long-term wear and tear. Either they literally don't inspect their vehicles like they say they do, or they're content to let some people drive off with horrible problems. I had a terrible feeling after they clawed back the Outback I originally bought, but I ignored that gut feeling and now I'm paying thousands for it. I literally offered to keep the Outback and buy my own transmission and they refused. I should have stuck to my guns and made them give me the keys, since they already had my money, and all paperwork and contracts had already been signed. I would have paid SO MUCH LESS in More

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Wonderful people to work with. Not only do they help you find the perfect car, they also point out the good AND the bad features for you. Everyone is very friendly, they went abo Not only do they help you find the perfect car, they also point out the good AND the bad features for you. Everyone is very friendly, they went above and beyond my expectations, and when it's time for another vehicle, I will most definitely be going back. More

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I had the best experience at kernersville dealership shouts out to Daniel and Jaccob for the A1 customer service go see them you’ll thank me later shouts out to Daniel and Jaccob for the A1 customer service go see them you’ll thank me later More

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Me siento muy contento de ser cliente de kernersville dodge la atención es muy buena les recomiendo 👌 tienen mucha variedad en carros bicitenlos no se arrepentirán dodge la atención es muy buena les recomiendo 👌 tienen mucha variedad en carros bicitenlos no se arrepentirán More

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Very transparent during the whole purchase process. I was able to negotiate a fair price before stepping on the lot. Was able to arrange test drive and close out paperwork in under two hours on a Satur I was able to negotiate a fair price before stepping on the lot. Was able to arrange test drive and close out paperwork in under two hours on a Saturday. Very happy with the vehicle I bought. More

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very good I found what I was looking for, they have a very good explanation and they answer any questions I recommend them 100% very good explanation and they answer any questions I recommend them 100% More

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Very good I found what I was looking for and a very good price excellent price excellent More

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They were so welding and able to help their customers. Therefore, I would definitely recommend this dealership to any body. Therefore, I would definitely recommend this dealership to any body. More

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It could not have been easier. Great value and awesome customer service. Love the dealership! Great value and awesome customer service. Love the dealership! More

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They made our purchase easy and quick! Also provided great support learning our truck's features. Would definitely recommend them to everyone! Also provided great support learning our truck's features. Would definitely recommend them to everyone! More

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