Jacob Taylor | Page 2

They bait you into their dealership with good priced vehicles and then add on $5,000 in bogus fees. Shady sales tactics. Avoid this dealership!!! vehicles and then add on $5,000 in bogus fees. Shady sales tactics. Avoid this dealership!!! More

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Extremely bad customer service! Their employee, Fred Jones, created a scene in front of my elderly Dad when we were trying to buy an Acura Integra. His manager, Al Lewis approached Their employee, Fred Jones, created a scene in front of my elderly Dad when we were trying to buy an Acura Integra. His manager, Al Lewis approached and took me to one of the office rooms to address my concerns. He said he would call back, but never did. This experience and salesperson's attitude was extremely unacceptable so I wrote a personal letter to the GM, Jacob Taylor so they could investigate and improve their customer service. I sent a complaint letter via mail and email back in January 2023. I followed up with another email and phone calls this week; however, no response from anyone. Their website boasts about great customer service and business being family owned. The reality of the matter is contrary. Some may have had different experience, but mine was totally unacceptable. I don't know how much they care about their service, especially carrying a luxury brand like Acura, but never going back there nor recommending to my friends and family since I am a former combat veteran. One bad experience is too many since there are several other dealers with better services! Be careful how/where you do your business as this dealer is absolutely at the bottom of the barrel for me! I hope the the family generation that is managing this business looks into it and trains or takes actions on its employees, including management team who have no regard for their customers! Be careful friends! More

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Armani knows what’s he’s selling. Very insightful and goes down to every detail of the vehicle so you know what you’re buying. goes down to every detail of the vehicle so you know what you’re buying. More

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Fantastic dealership, courteous staff, and I had the great pleasure of working with Armani throughout the purchasing process. Armani is the most knowledgeable sales professional I have ever worked with great pleasure of working with Armani throughout the purchasing process. Armani is the most knowledgeable sales professional I have ever worked with. Armani is not just trying to sell a car, but truly has a passion and deep understanding of the vehicles on the lot. Armani went the extra mile and really bent over backwards to ensure that the vehicle we purchased was completely ready before driving off the lot and even invited us back if we had any questions about any of the features. 10/10 would highly recommend this dealership. More

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