Jacob Yeh | Page 7

Jacob Yeh was awesome. He was patient and explained my options clearly. Loved the video explanation of the service. Great experience. Thank you! options clearly. Loved the video explanation of the service. Great experience. Thank you! More

by YENIFER16 Verified Customer Verified Customer

Helpful 0

Report | Print

I had a tire light malfunction and was invited to bring in my vehicle for rapid service. My technician was friendly, communicative and on top of what was happening with my car. Great all around. in my vehicle for rapid service. My technician was friendly, communicative and on top of what was happening with my car. Great all around. More

by jang Verified Customer Verified Customer

Helpful 0

Report | Print

It was the first 6 month servicing on my leased Forester. I had called to schedule an appointment but was told I did not need an appointment, just come to the express door. I arrived at the express door an I had called to schedule an appointment but was told I did not need an appointment, just come to the express door. I arrived at the express door and was brought in immediately. The service advisor, Jacob, was very pleasant and explained the procedure. I was impressed by how attractive and clean this area was. I went to the customer waiting area. Again I was impressed with how clean and attractive this area was with large windows and an abundance of natural light. There were complimentary beverages and snacks available during the wait. The service took about an hour. Jacob was very thorough with explaining what had been done to the vehicle. In summary, it was a pleasant experience and a significant upgrade from previous service experiences at other dealerships and service centers. More

by ENDION1 Verified Customer Verified Customer

Helpful 0

Report | Print

Jacob did a great job explaining everything to me patiently and thoroughly. I like the customer lounge area and complimentary beverages and WiFi. My express service was completed within the expecte patiently and thoroughly. I like the customer lounge area and complimentary beverages and WiFi. My express service was completed within the expected 90 min. timeframe.Communication throughout process was very good. More

by James Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service! Professional and friendly staff and very knowledgeable techs made this a great experience. very knowledgeable techs made this a great experience. More

by LMP10645 Verified Customer Verified Customer

Helpful 0

Report | Print

Quick and Excellent service. Lounge area is comfortable and large. Staffs are very friendly and professional. and large. Staffs are very friendly and professional. More

Helpful 0

Report | Print

The people in service at Bloomington Acura are absolutely reliable, accomodating and super friendly. I appreciate their expertise & how they keep me informed. They have my full trust in doing the work I need reliable, accomodating and super friendly. I appreciate their expertise & how they keep me informed. They have my full trust in doing the work I need whether it's regular service or a repair. My experience here this time...and every time has been the best!! More

Helpful 0

Report | Print

Jacob provided great serviceLove the laser scan on tires Jacob provided great service Love the laser scan on tires and alignment when you drive up into the shop Jacob provided great service Love the laser scan on tires and alignment when you drive up into the shop More

by Gregor32 Verified Customer Verified Customer

Helpful 0

Report | Print

I was impressed with Jacob's service and the technician who discovered a nail in my tire. I was giving an accurate estimate for time and price and Jacob spent time to answer all my questions. The new ser who discovered a nail in my tire. I was giving an accurate estimate for time and price and Jacob spent time to answer all my questions. The new service and waiting areas were spotless and comfortable. More

by KYOTOSLP Verified Customer Verified Customer

Helpful 0

Report | Print

Jacob was very helpful and kept me apprised of everything that was being done to the car. When it turned out it was gonna take longer than expected he made sure to get me a loaner so that I could continue wi that was being done to the car. When it turned out it was gonna take longer than expected he made sure to get me a loaner so that I could continue with what I needed to get done that day. More

Helpful 0

Report | Print