Jacque Gadient | Page 37

I had an ok experience up until the end. And I wouldn’t be complaining if I felt I was being fairly compensated. I’ll start off by saying Andrea and Nathan were great, I would do business w And I wouldn’t be complaining if I felt I was being fairly compensated. I’ll start off by saying Andrea and Nathan were great, I would do business with them again. So this is my first new car. After we are all done with the deal and they are bringing the car out to by mine so we can switch car seats I watch as they crash into a pole scraping the side of my brand new car I just spent a huge amount of money on. I am not a rich man. I saved for this for a long time. I was so shocked I didn’t know what to say. Now instead of sending friendly Andrea to talk to me, they send stoic face Humberto to talk to me. He starts talking to my wife while I’m on the phone, not waiting for me despite the fact it’s my car. Whatever no big deal. Humberto is not a outright rude person, but does not come off as friendly like a sales person normally would. Immediately I get the impression that he is frustrated, I get that. I was too. But at that point, it’s not my problem; I am the customer. The customers who’s first new car experience just got ruined. He explains that I can either take a white one that is the same or take a rental for a week. I took them I don’t think 500 is fair. He then showed me a more expensive car And offered a better discount on that. So I get what I want if I spend more after you wreck my car? But I don’t have an additional 4000 dollars so too bad I guess. So I take the rental, assuming that my car will be delivered on a truck since I was asked about my street being able to have a sixteen wheeler. Come to find out today that my truck is being drove to me. I’m in finals week as is my wife and the dealership is almost 2 hrs away. I don’t have the time. I won’t be even be the first person to drive my “brand new” car as it’s being called. It sure doesn’t feel new. I contacted Volkswagen and apparently they think this is good enough. If it is good enough than why does everyone I tell about this tell me I’m getting screwed. I never even received a call or anything from leadership at this dealership to alleviate my angers. Like I said, Andrea and Nathan, you guys are great. I really wanted to give you a positive review. You guys worked hard for a good sale and then your business you represent screwed that up. I’m sorry. More

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Clean shop, efficient and friendly staff. I enjoyed the video of the vehicle inspection that was made available to me during the inspection. I enjoyed the video of the vehicle inspection that was made available to me during the inspection. More

by Vbujala12 Verified Customer Verified Customer

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This dealer was very helpful and easy to work with. It was a pleasure doing business. It was a pleasure doing business. More

by GREG.FERRY Verified Customer Verified Customer

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August and Humberto were absolutely fantastic and went out of their way to make our experience amazing. They found our dream car and Mary, Nate, Jill and the rest of the team made financing and picking up out of their way to make our experience amazing. They found our dream car and Mary, Nate, Jill and the rest of the team made financing and picking up our new vehicle a breeze! Their attitude, helpfulness and genuine caring made us customers for life. Highly recommend! More

by ZCBORGEN Verified Customer Verified Customer

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Everything is perfect. good environment. People have good smiles. The sofa while waiting is also nice. good environment. People have good smiles. The sofa while waiting is also nice. More

by Zhongren Qiu Verified Customer Verified Customer

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They did a great job on my tires, it was fast and done very well. very well. More

by yaboy Verified Customer Verified Customer

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Lies. Everything they tell their client is untrue. Will say anything to sell a car. Prepare for the run around Everything they tell their client is untrue. Will say anything to sell a car. Prepare for the run around More

by SARAH_KETCHUM Verified Customer Verified Customer

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Jason d and Boone did a wonderful job serving my vehicle and it was great to work with them again and it was great to work with them again More

by KMKELLER08 Verified Customer Verified Customer

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I worked with Mary to find my dream car and she is a GEM. She wants to see you in the car that you want and does all that she can to make sure things go as smoothly as possible. Very genuine and authentic tr She wants to see you in the car that you want and does all that she can to make sure things go as smoothly as possible. Very genuine and authentic transaction - not salesy. The financing and service teams are also a dream to work with - even though this location isn’t the closest dealership to me, it’s where I will take my new vehicle for anything that may come up down the road. <3 More

by Stefanie Verified Customer Verified Customer

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Connor was helpful, knowledgeable and professional. Because he has driven numerous Volkswagens, he was able to provide good insights about the vehicle. Because he has driven numerous Volkswagens, he was able to provide good insights about the vehicle. More

by KARLAHOELMER Verified Customer Verified Customer

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