Jacque Gadient | Page 67

A positive experience! We found both Steve and Jacque to be professional but without the kind of pressure tactics often associated with car buying. They were knowledgeable We found both Steve and Jacque to be professional but without the kind of pressure tactics often associated with car buying. They were knowledgeable and honest: if we asked for info they didn’t have immediately available, they got back to us quickly with the answer. We were impressed with the friendliness of other staff we interacted with, as well. All in all, we had a very positive experience and would highly recommend this dealership ! More

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Friendly, helpful and enthusiastic staff We chose this dealership, because they had the car we were looking for. However we were pleasantly surprised at how helpful and friendly all of the s We chose this dealership, because they had the car we were looking for. However we were pleasantly surprised at how helpful and friendly all of the staff were. Jill, our sales person, was very knowledgeable and an overall pleasure to work with. Anytime we had a question they immediately grabbed someone who could best answer. They made several accommodations for us and we are extremely happy with our purchase. More

by Sandri Verified Customer Verified Customer

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Easy, Relaxed This is the 5th VW we have purchased from Brookdale VW. James is attentive to what the customer wants, and is not out to sell someone what he thinks This is the 5th VW we have purchased from Brookdale VW. James is attentive to what the customer wants, and is not out to sell someone what he thinks is a good deal. Very relaxing and comfortable with the entire process. Looking forward to our 6th VW in December. Honest, dependable. More

by bzydowsky Verified Customer Verified Customer

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Super!! We really enjoyed working with Steve Fischer! Steve was very professional a good listener and very patient. Finance Mgr, Jacque Gadient was extremely We really enjoyed working with Steve Fischer! Steve was very professional a good listener and very patient. Finance Mgr, Jacque Gadient was extremely helpful as well; she went above an beyond in our opinion. We feel like we got a good car at a fair price. We would recommend this dealership without hesitation. More

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Awesome and experience driven Was a really good experience. I had been to multiple dealerships of the past week and non of them were truthful about the condition of the car and the Was a really good experience. I had been to multiple dealerships of the past week and non of them were truthful about the condition of the car and they all had really poor customer service. They gave us short answers and left us hanging a lot. When I first met the gentleman that was going to be working with me through out the process it had a really positive vibe, the kind that makes you feel like you can trust a person. I'm really glad I got the chance to work with this dealership and when it's time for me and this car to part ways, I will be going back to this dealership. Everybody that I dealt with was great and very accommodating. I don't see a star spot for TK but I would like to give him a 5 as well. More

by Chris L Verified Customer Verified Customer

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Great experience dealing with multiple individuals. Steve was excellent in checking Brookdale's inventory and other dealer's inventories in finding the vehicle I was looking for.and was very pleasant to Steve was excellent in checking Brookdale's inventory and other dealer's inventories in finding the vehicle I was looking for.and was very pleasant to work with. He followed through in explaining the vehicle when picking up. Jennifer and Jacque were very pleasant, efficient and professional in the finance department. As always, Jim (manager) was friendly and helpful as were all the employees at the dealership. More

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Professional timely amazing There is no other place I would take my cars. Alex does a great job and has a great crew working for him. Always top Professionals. There is no other place I would take my cars. Alex does a great job and has a great crew working for him. Always top Professionals. More

by JOSEPHAPLANTE Verified Customer Verified Customer

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Great customer service I made an appointment to have my winter tires put on and everything went well as expected great customer service and they washed my vehicle as well I I made an appointment to have my winter tires put on and everything went well as expected great customer service and they washed my vehicle as well I clean the inside what great customer service thank you Greg More

by Greg DeMars Verified Customer Verified Customer

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Passat Lease On a cold and icy day, Steve Fischer stayed attentive and helpful while defrosting several vehicles for us to test drive. Once we settled on a 2019 Pa On a cold and icy day, Steve Fischer stayed attentive and helpful while defrosting several vehicles for us to test drive. Once we settled on a 2019 Passat, Steve and the business team collected our information, listened to our desires, and came up with several payment solutions until finding a cost solution which meets our needs. More

by edayl90 Verified Customer Verified Customer

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Revised and resolved : Lease pull ahead not honored Issue resolved. Luther resolved the issue and took care of the outstanding lease balance. Other than this glitch, my purchase experience was quite ple Issue resolved. Luther resolved the issue and took care of the outstanding lease balance. Other than this glitch, my purchase experience was quite pleasant. I purchased a new Atlas several months ago during a lease pull ahead promotion. The dealership never paid off the lease. I was assured they were handling the issue but am still receiving collection calls from VW a month later. Extremely frustrating. More

by Janderson11881 Verified Customer Verified Customer

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