Carl, it's fantastic to hear that Colin, Lucas, Jada, and our service team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Serpentini Chevrolet of Willoughby Hills!
February 03, 2021
"Not very happy with car , but I had a great experience,..."
- twontheproducer Verified Customer
Not very happy with car , but I had a great experience, everybody was nice just don’t like the car . Service was very fast I was in and out
Providing a positive experience is our top priority, and we are happy to learn that our team achieved that goal. We are, however, disappointed to hear that you are not happy with your new car. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly as we welcome the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.
January 27, 2021
"The Service Department sold me on Serpentini as the place..."
- kbyronjohnson Verified Customer
The Service Department sold me on Serpentini as the place I chose to buy my new car! They were polite, professional and thorough in sharing the service and repair information of my 2011 Equinox. I felt that this must be representative of the dealership, so I took the chance and I'm glad I did!
Here at Serpentini Chevrolet of Willoughby Hills, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience with both our service and sales departments. It is always a pleasure having you at the dealership! We appreciate your review and look forward to seeing you again.
October 09, 2020
"Jade was extremely helpful and attentive to my shopping..."
- JOHN_RAGUZ Verified Customer
Jade was extremely helpful and attentive to my shopping experience. She was able to answer all my questions and helped me with setting up my new Colorado.
Thank you, John, it's great to hear that Jade was able to help you with the purchase of your new Colorado! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!
September 30, 2020
"Jade and Don were both very knowledgeable about the Chevy..."
- ckminich1 Verified Customer
Jade and Don were both very knowledgeable about the Chevy Equinox. They took the time to find us the vehicle that we wanted. They were both very professional.
Hello, Thank you so much for your kind words regarding Jade and Don, and for taking the time to leave us this wonderful feedback! Congratulations on your new Chevy Equinox!
September 11, 2020
"I will never again shop here jade n and cliff was..."
- shauntawhite87 Verified Customer
I will never again shop here jade n and cliff was terrible stop sending me messages after this dealership deserves zero stars never again will I shop here the lady jade has zero knowledge about cars but wants to hurry and force you to paperwork for a sale. Cliff is a lair he offered help he didn’t give
Shaunta, we are very sorry that you had a less than satisfying experience. Even though your experience didn't live up to the standards we set for ourselves, we take all feedback very seriously and will use your comments to improve.
September 07, 2020
"We went in for service on our Chevy Cruze and ended up..."
- Paula0524 Verified Customer
We went in for service on our Chevy Cruze and ended up talking to Jade in the showroom. She was very informative and helpful about the cars. Will definitely seek her out when we shop for a new car.
The service department was great, too. Fast service and friendly.
Paula, Thanks for sharing your thoughts about your experience working with Jade here at Serpentini Chevrolet of Willoughby Hills. We appreciate your business and hope to see you again soon!
August 31, 2020
"Excellent service from the sales and finance staff. They..."
- LEITEF28 Verified Customer
Excellent service from the sales and finance staff. They were fast and efficient. Detailing/delivery of vehicle could use some improvement. When buying a brand new truck, I would expect it to be in showroom condition, but it was not.
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Serpentini Chevrolet of Willoughby Hills!
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