Jaime Farmer

Two years ago I bought a quality used car from Suntrup Hyundai. Upon final inspection before I drove it off the lot, I asked my sales representative if my new car had a regular spare tire and not a run fl Hyundai. Upon final inspection before I drove it off the lot, I asked my sales representative if my new car had a regular spare tire and not a run flat. In the past I've had issues with rentals not having a spare tire or I had 'run flats' which I don't care for. He opened the hatch and indicated the regular spare was in the space indicated. It was in a hidden area which held the tire. Unfortunately, I didn't inspect it and believed him. Recently I had a flat tire. Come to find out I had NO spare at all. I called Hyundai and left a message with a manager to call me back regarding my car. He/She never did. I am absolutely tired of people not doing their job and lacking integrity and professionalism. Now I have to buy an entire wheel which if purchased new is over $600! Suntrup...DO BETTER BY YOUR CUSTOMERS!! More

Report | Print

Give us a VIP service, place very clean and a welcoming atmosphere. No one was pushing us for a sale. atmosphere. No one was pushing us for a sale. More

Report | Print

Dealer had a competitive price for a good product. Sales and finance team were great Sales and finance team were great More

Report | Print