Jaime Gaitan | Page 27

Racially Profiled and Robbed without a Gun!!!!!!!!!!!!!!!!!! I purchased a car in May. I put an initial $3000 down and then was asked to put down an additional $4800 to sweeten the deal with the bank. I wrote I purchased a car in May. I put an initial $3000 down and then was asked to put down an additional $4800 to sweeten the deal with the bank. I wrote a check for the $4800 which the finance manager Jaime Gaitan said he couldn't find my business on sunbiz so he couldn't except my check. I pulled up sunbiz and showed him and then printed it out. He still refused it, was rude and condescending and said"if you have the money in the bank it shouldn't be a problem to go get it" This was a true statement and wouldn't be an issue if he didn't have the white couple that also bought a car that day $5000 check on his desk.He profiled me and treated me with such disrespect assuming that I didn't have the money because of the color of my skin. Needless to say, I went to the bank of America across the parking lot and got hi $4800 cash! This was the first insult of a long list suffered by this racist and rude dealership. After having the car I called because sometime had passed and I was told to make my first payment to the dealership which I did. Fast forward to August when I got a call saying they could get the car financed and to bring it back. I went to the dealership and said fine just refund the money for the down and the payment and I would be on my way. I was then told by a very very very NASTY Manager Duane Massa that they were charging me $7245 for mileage and use of the car but to be fair he would give me back $3000 on my debit card but they were keeping $4800 and the $503 first months payment. When I strongly objected and stated the fact on how I had interviewed with the bank and called them repeatedly he implied that he was the God of the dealership and I would take it or nothing. After some back and forth he called the police to have me removed. The police came and told them that he would not remove me and that they should refund me my money. The officer was so kind and told me since it was a civil case he couldn't make them do anything but he wrote me a police report and advised me to seek a lawyer and take them to court. That day they were to credit my debit card back $3000 and send me a check for $1400 which to this day I HAVE NOT RECEIVED EITHER. Every time I call to follow up I get the run around. Needless to say now not only am I out of over $8000 I also have legal fees to get back money that is mine. The salesman was wonderful but the Management is the worst I ever encountered. The feeling that you get from being profiled and treated unjustly is a feeling that I would not wish on my enemy , and to get this treatment while spending hard earned money (that was more than a months salary) is a tragedy. I will never buy anything Subaru or from The Zinn Group and neither will my over 2500 associates and followers More

Print

Leased a WRX Mario, my salesman was great. He was very professional and worked hard to get me the best deal on my lease. I'm very happy with my experience Jaime in Mario, my salesman was great. He was very professional and worked hard to get me the best deal on my lease. I'm very happy with my experience Jaime in finance was also fantastic. He explained everything to me and was able to work out a fantastic deal. More

Print

Excelente servicio y atención de Mario Padrón Recibí una excelente atención de parte de Mr. Mario. Mario en todo momento se expresó con conocimientos, amabilidad y profesionalismo.Gestionó adecuad Recibí una excelente atención de parte de Mr. Mario. Mario en todo momento se expresó con conocimientos, amabilidad y profesionalismo.Gestionó adecuadamente la operación y buscó en todo momento la satisfacción del cliente y los intereses del dealer. Un saludo afectuoso y el agradecimiento de mi familia. Muy satisfechos con la operación financiera. More

Print

Excellent Service I'm very happy with the sales process and satisfied with the service received while doing the deal. Mario Padron. Best guy to buy car from. Totally I'm very happy with the sales process and satisfied with the service received while doing the deal. Mario Padron. Best guy to buy car from. Totally no pressure salesman. Easy going. First class personal service!!! Would buy a car from him again. Fabian M. More

Print

Great Deal with the greatest service ever!! When shopping online for the Subaru STI and thank you Mr Mario Padron for the immediate call with such a kind attitude and the promise of getting me When shopping online for the Subaru STI and thank you Mr Mario Padron for the immediate call with such a kind attitude and the promise of getting me the car that I really want it, "Subbiee WRX STI Blue Pearl". You promise it and accomplished the deal very well and thanks to Jaime Gaitan for such a great deal in financing me the car. Great Job guys. I am very happy with services i had at Subaru of Pembroke Pines. I look forward seeing you guys again to get my wife's car. Thank you. More

Print

Great product and service Mario Padron, is a great asset to Subaru. His enthusiasm, as a sales rep. Is contagious. He is knowledgeable about product, is believable and I ca Mario Padron, is a great asset to Subaru. His enthusiasm, as a sales rep. Is contagious. He is knowledgeable about product, is believable and I can see he is dedicated. I am excited about the car I purchased "XV Crosstreck" 2015, and would recommend this dealership, specially Mario Padron. I learned Subaru is a great make of cars and the re-sale value is held. More

Print

great experience I walked in not expecting to leave happy. I have been a "Toyota Guy" for about 20 years. I expected to buy another Toyota. Mario was polite and pa I walked in not expecting to leave happy. I have been a "Toyota Guy" for about 20 years. I expected to buy another Toyota. Mario was polite and patient with both my wife and I. He basically worked very hard along with Jaime to get me a great deal on the price of the car and the financing. Mario worked very hard to make the deal happen and he continues to work hard on his customer service to make me happy, even after the the sale. Thanks Mario. More

Print

Great service by both Mario Padron and Jaime Gaitan I leased a Subaru Legacy and the service was excellent. Without a doubt I will recommend both of them. Mario in selling the correct product and Jai I leased a Subaru Legacy and the service was excellent. Without a doubt I will recommend both of them. Mario in selling the correct product and Jaime working the numbers. More

Print

EXCELLENT CUSTOMER SERVICE I HAD A GOOD EXPERIENCE, MARIO & JAIME DID A GREAT JOB. THEY WENT ABOVE AND BEYOND TO GED US THE BEST DEAL POSSIBLE; AND FOR THAT I AM GREATFUL . I HAD A GOOD EXPERIENCE, MARIO & JAIME DID A GREAT JOB. THEY WENT ABOVE AND BEYOND TO GED US THE BEST DEAL POSSIBLE; AND FOR THAT I AM GREATFUL . More

Print

Nice and patience service He took the time to explain us all the options we had and help us to get the car we were looking for. Thank you! He took the time to explain us all the options we had and help us to get the car we were looking for. Thank you! More

Print