Jaime Perez

Andrea Mooney took real good care of us. Went the extra distance to find the exact vehicle and color we wanted. The sales manager was very nice and easy to deal with Went the extra distance to find the exact vehicle and color we wanted. The sales manager was very nice and easy to deal with More

by bcogunner Verified Customer Verified Customer

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This team is very professional and do a great job communicating through the whole process. communicating through the whole process. More

by jason.schwabauer Verified Customer Verified Customer

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Muy buena atención y gran apoyo en mi compra son muy buen equipo de trabajo equipo de trabajo More

by Gamagaro Verified Customer Verified Customer

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Purchased a 2025 4Runner Limited Hybrid on 5/13/25. Had numerous issues driving the 135 miles home from dealership. Checked tires & they were over inflated by 7 PSI on each tire. Deflated tires to 33 P Had numerous issues driving the 135 miles home from dealership. Checked tires & they were over inflated by 7 PSI on each tire. Deflated tires to 33 PSI per the door thru the week & it didn’t seem to help. On 5/21 took vehicle to Discount Tire to have tire pressures & tire condition checked out. The Pre Delivery Inspection form was blank & obvious nobody reported shaking of the vehicle. I called Service Dept Mgr on 5/22 & I had to leave a message & he never returned phone calls. Was told by Sales Mgr that someone from the Service Dept had done a full PDI & test drive but didn’t have any problems & didn’t fill out the PDI form. Was told to take back to dealership to have them check issues or take to another dealership. Corwin Toyota did test drive & then a full inspection on on 5/23. Found that all 4 tires were out of balance, 1 was actually .75 out of balance & the other 3 were .25. Driving over 55 mph on the highway with these tires so far out of balance could have resulted in a wreck. More

by jtrujillo1313 Verified Customer Verified Customer

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This was my second service (under warranty) on my 2024 Toyota Rav4. The service was quick and efficient! I appreciate it. Toyota Rav4. The service was quick and efficient! I appreciate it. More

by janet.hobbs95 Verified Customer Verified Customer

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I recently purchased a 2018 Chevy Suburban from Toyota McDonald, and the experience was fantastic! The team was super helpful, knowledgeable, and made the whole process smooth and stress-free. I truly fel McDonald, and the experience was fantastic! The team was super helpful, knowledgeable, and made the whole process smooth and stress-free. I truly felt supported from start to finish. I would highly recommend them to anyone looking for a great vehicle and excellent customer service! More

by ellisjamesfosters Verified Customer Verified Customer

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Very easy to work with. Brenton was very helpful answering all our questions about our 2025 Grand Highlander Hybrid. Brenton was very helpful answering all our questions about our 2025 Grand Highlander Hybrid. More

by rocky24 Verified Customer Verified Customer

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Jaime was great. Got us into a payment we could live with. Our saleman was slow, input our credit info incorrectly which caused a delay. It should not take over 5 Got us into a payment we could live with. Our saleman was slow, input our credit info incorrectly which caused a delay. It should not take over 5 hours. Also noted alcohol on our salemans breath as he leaned in to ask me to give him a favorable review. More

by FBEN39 Verified Customer Verified Customer

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The staff at McDonald Toyota treat you well. They are customer service driven. Thanks for helping us add another Toyota to our family. They are customer service driven. Thanks for helping us add another Toyota to our family. More

by Susan Clough Verified Customer Verified Customer

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We worked with Andi Mooney to get the make, model and color Highlander Hybrid that we wanted. She was willing to work with us to find "our" Highlander when the Toyota dealerships in the Albuquerque area color Highlander Hybrid that we wanted. She was willing to work with us to find "our" Highlander when the Toyota dealerships in the Albuquerque area were not. She located "our" Highlander at another dealership and arranged a trade to have it delivered to McDonald Automotive when it was built. She kept us apprised of its status and pending arrival date. She facilitated our delivery and set up several functions, especially Bluetooth service, that we would have otherwise struggled with.. It was a pleasure working with such a professional and customer oriented person. Following our great relationship working with Andi, we were passed off to Finance, Jaime Perez. As we went through all the papers necessary for our cash purchase of out Highlander, we repeatedly mentioned that we would need to take with us the documents we would need to title/register the vehicle in New Mexico. He assured us that they would be provided. When we finished, he handed us a large envelope and told us that all the documents we needed were in it. We took the envelope to the NM DMN [Department of Motor Vehicles] to title/register the Highlander. The DMV person told us that we could not title/register it because we did not have either a title or MCO [Manufacturer's Certificate of Ownership]. One or the other was required to title/register the vehicle in NM. He told us to call the dealer and see what they could do. We call Jaime and explained the situation to him. He did not appear to know what a MCO was or how to proceed. He transferred the call to the Title Clerk, Pam, who knew what an MCO was and said that she could provide one. Pam spoke with the DMV staffer and got things squared away. She told us that she would pull the purchase papers and prepare the document , to include an MCO, and overnight it to us. She called the next day to say that she had not received the purchase papers yet from Finance so was not able to prepare the documents, but that she would probably receive the purchase papers in a couple of days and would generate the needed documents and mail them to us then. Do not know why it takes over a week to get the papers from Finance, Jaime, to Pam particularly when it was a cash sale. We were charged $800 for services which McDonald Toyota of Fort Morgan was to perform to facilitate our purchase. One of the services was to provide our title/registration in an efficient and timely manner. We have NOT received this paid for service. More

by currierh2o Verified Customer Verified Customer

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