I don't ever feel good after spending money for service
at this dealership. In my experience, the customer service is just sub par. My recent service experience was with Jaime from the intital introducti
at this dealership. In my experience, the customer service is just sub par. My recent service experience was with Jaime from the intital introduction of him coming to my car all the way to the end, it was just blah, no smile, or any bit of extra kindess, just very matter-of-fact. I will be fair, he was not rude, but not at all pleasant. He asked me what I needed, and I told him what I thought, but I'm not a service advisor, he did not check my mileage (as most have done in the past) or say what I might need, I had to ask about a service based on the mileage I had, then he told me what maintenance was due and the cost. Once my service was completed, I received the text message with the results of my mutli-point inspection where a few things were listed as Critical, but he did not come talk to me, by the time I read though the analysis my car was already out front. I do not understand how if I have items listed as Critical, why he wouldn't talk to me about them or even give me the option to get it done the same day, my car was already out front. I asked about a loaner if I wanted to get them items taken care of same day and he pretty much brushed me off and said even though they were listed as Critical that it was just maintenance. Just very displeased with the customer service.
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by MIKACUTIE
Service Price Transparency
Sep 19, 2023 -
INFINITI of South Bay responded
Mika,
Thank you for your feedback and we apologize for any misunderstandings. Please know and please trust that we sincerely have your best interests in mind. Your brake fluid was at "yellow" indicating future attention. Brake fluid should be changed every 20.000 miles or 2 years. You had your fluid changed in April of 2022, so you still have some time on this service. We never want to over charge our clients or recommend services that are not needed. This was an alert that this is needs future attention. It is recommended that you change your engine air filter and Jaime will call to see if we can get you back in for this under our EXPRESS SERVICE. This will help your engine run more efficiently. We appreciate your business and your feedback and look forward to resolving any concerns.
Carlos Robles
Service Manager
INFINITI of South Bay
The facility is always clean and neat.
The employees are always extremely helpful, friendly and knowledgeable about any concerns i may have. The service is swift and thorough. I love this
The employees are always extremely helpful, friendly and knowledgeable about any concerns i may have. The service is swift and thorough. I love this dealership because they provide all my auto needs and they do it with a smile
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by SEXXYDLT@yahoo.com
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2023 -
INFINITI of South Bay responded
Thank you for the compliment on the cleanliness our our dealership. We work hard to provide a luxury experience for our INFINITI clients. Jaime is one of our best Service Advisors and makes the time to explain and communicate. We are glad that you found him to be friendly, helpful and knowledgeable, there couldn't be a better compliment. We will be sure to share your feedback with Jaime and the team. Thank you for choosing INFINITI of South Bay. It's great having clients like you!
Carlos Robles
Service Manager
INFINITI of South Bay
Excellent and fast service.
Easy substitute vehicle. Excellent work on vehicle. Highly recommend. Excellent service manager.
Easy substitute vehicle. Excellent work on vehicle. Highly recommend. Excellent service manager.
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by JUNEDJOHNSON
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2023 -
INFINITI of South Bay responded
Juned,
Thank you for sharing here on DealerRater that we provided excellent and fast service. We truly aim to deliver an exceptional client experience and when we read feedback like you have provided it gives our efforts and our jobs clear validation. Thank you for being our client and thank you for choosing INFINITI of South Bay!
Carlos Robles
Service Manager
INFINITI of South Bay
I had an outstanding experience, very helpful.
The service was done in a timely manner. I am very happy with the service.
The service was done in a timely manner. I am very happy with the service.
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by SHARONRIDGEWAY
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2023 -
INFINITI of South Bay responded
Sharon,
We all appreciate your time in recognizing our service team of Edson, Ever, Jerry, Jaime and Felix in that they provided an OUTSTANDING experience! That is a welcomed and appreciated accolade, thank you. We are pleased to learn that you have been happy with our service, that we have completed your service in a timely manner and that our team has been helpful. As the department manager, it makes me feel confident that we are delivering. Thank you for your loyalty.
Carlos Robles
Service Manager
INFINITI of South Bay
This dealership has work space while you wait for your
car. Free coffee bar. Originally came in for oil change, which they use synthetic 0-20 and wash the car for under 110.00. Super deal.
After inspect
car. Free coffee bar. Originally came in for oil change, which they use synthetic 0-20 and wash the car for under 110.00. Super deal.
After inspecting my car they texted me a video of the camera used to look at how worn down my brakes were. Service center was able to replace my rear brakes in less than one hour. Excellent experience. Love my Infinity family.
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by kathleenyesnick
Sep 19, 2023 -
INFINITI of South Bay responded
Kathleen,
It makes me smile to read your review letting me know how my team delivered, how our amenities pleased, and how our prices WOW'd! Thank you for your time to detail and explain your experience here at INFINITI of South Bay. You are a wonderful client and we greatly appreciate your business... now please tell all your friends ; ) Looking forward to seeing you again soon.
Carlos Robles
Service Manager
INFINITI of South Bay
Unsatisfied.
Tried to correct oil change overcharge but dealer refused. Also some services suggested were proved unnecessary.
Tried to correct oil change overcharge but dealer refused. Also some services suggested were proved unnecessary.
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by BOBROSENBAUM
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2023 -
INFINITI of South Bay responded
Bob,
We looked into your situation and understand that you returned with a coupon some time AFTER service was performed. Every special service offer has a disclaimer that includes:
"Cannot be combined with any other offers. Must present coupon at time of write up. Not valid for prior purchase. Void where prohibited"
We did say that we would gladly honor the coupon on your next visit, even if it had expired. We thought that was fair, and are sorry you did not agree.
Carlos Robles
Service Manager
INFINITI of South Bay
Jun 22, 2023 -
BOBROSENBAUM responded
Thank you for your response but I was disappointed with your answer.
You know that as an Infiniti owner I regularly receive Infiniti' offers for various service discounts. The purpose of those offers is to have me bring my vehicle in for service which I have done.
Honoring an old oil discount certificate at my next oil change when Infiniti will probably send me a new one makes me feel uncomfortable and that I am not a valued customer.
Sep 19, 2023 -
INFINITI of South Bay responded
Thank you for your response but I was disappointed with your answer.
You know that as an Infiniti owner I regularly receive Infiniti' offers for various service discounts. The purpose of those offers is to have me bring my vehicle in for service which I have done.
Honoring an old oil discount certificate at my next oil change when Infiniti will probably send me a new one makes me feel uncomfortable and that I am not a valued customer.
Awesome Customer Service .
Excellent communication skills. This place is number one on my list !!! When you have an appointment the service department is on time . Car is ready
Excellent communication skills. This place is number one on my list !!! When you have an appointment the service department is on time . Car is ready as promised
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by TOTALEBLESSD41
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2023 -
INFINITI of South Bay responded
We love reviews like this! Thank you for such an amazing, energetic and positive review! This is one to share with the team. Edson, Ever, Jerry, Jaime and Felix... thank you for recognizing each of them for contributing to your exceptional experience. We appreciate your loyalty and look forward to servicing your vehicle in the years ahead.
Carlos Robles
Service Manager
INFINITI of South Bay
5 He was pleasant to deal with and very approachable I
will be going to him more with any cat problems!
will be going to him more with any cat problems!
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by LYAN.CO@YAHOO.COM
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
It was smooth and quick.
I felt Jaime Zamora went above and beyond. Excellent service. Thank you!
I felt Jaime Zamora went above and beyond. Excellent service. Thank you!
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by DANIELLEWALKERBECK
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Love the service and employees in the service department
all around knowledgeable and helpful people
all around knowledgeable and helpful people
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by NANCID0707
Verified Customer
Verified Customer
Service Price Transparency
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