Jake Betz

I’m sharing my experience as an out-of-state buyer so others can consider all factors before making a long trip. The advertised price at Gregory INFINITI may look attractive, but several additional ch others can consider all factors before making a long trip. The advertised price at Gregory INFINITI may look attractive, but several additional charges and issues came up during the final paperwork: • Out-of-state fee: $500. We drove four hours from Indiana to purchase the vehicle. This fee was not included on the original out-the-door quote but appeared in the final contract, even though the dealership already knew we were Indiana residents. Buyers should carefully verify that the final numbers match the original quote. • IKON service: $1,000. Even if you decline this service package, there is still a $100 charge. • Trade-in value: Approximately $1,000 lower than KBB estimates. During the paperwork process, the value also changed when numbers were transferred between documents, further reducing the amount. • Gas tank: The vehicle was delivered with only half a tank of gas, which was surprising for a luxury-brand dealership experience. If we had not already driven four hours to the dealership, we likely would have walked away. Unfortunately, these concerns were not acknowledged or addressed by management. I hope sharing this experience helps other out-of-state buyers review all paperwork carefully before committing to a long drive. More

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Great experience with this dealership. Jake, the salesman, was attentive, helpful, and never pushy. He really listened to what I needed and made the whole process smooth and stress-free. I Jake, the salesman, was attentive, helpful, and never pushy. He really listened to what I needed and made the whole process smooth and stress-free. I appreciate the honest and professional service More

by Jeff T Verified Customer Verified Customer

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Had a new tire change done at Gregory Infinity in Lieberty, IL and the experience was excellent. The team was quick, professional, and clearly knew what they were doing. Everything was explained clea Lieberty, IL and the experience was excellent. The team was quick, professional, and clearly knew what they were doing. Everything was explained clearly and the work was done right the first time. Car drives great and I’d definitely come back for future service. More

by Kenny Lanky Verified Customer Verified Customer

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I certainly would recommend Gregory Infiniti as they continue to service my car so professionally. I really trust them which i think is so important. Betsy Garcia is wonderful, kind, and so knowledgea continue to service my car so professionally. I really trust them which i think is so important. Betsy Garcia is wonderful, kind, and so knowledgeable. More

by vonfjob Verified Customer Verified Customer

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I would recommend this dealership and working with Trevor, Tom and Jason. They are professional and friendly. I would though, in my recommendation, tell someone to expect extra fees to be tacked on su Trevor, Tom and Jason. They are professional and friendly. I would though, in my recommendation, tell someone to expect extra fees to be tacked on such as out of state “fine”, unremovable tracking device fee and charge for registering vehicle on site ( These should absolutely be optional. And I feel badly for the sales team that they have to try to explain why they are not optional. . The company policies that force these fees should be reconsidered by management; they are an unwelcome surprise in the buying experience. More

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