I visited the service center to perform my regularly schedule oil change, tire rotation and inspection. During the inspection, it was found that my rear brake pads were down to 3mm and should be replaced soon. I leased a 2016 Q50 a year and one-half ago with only 20,000 miles suburb/highway driving. I was a little surprised to need new pads at such low mileage given my driving habits (maybe 30,000 miles) and was asking questions to understand what was going on. I was told that it was not the service department's job to answer these questions, just tell me the problems and recommended service - I could take it or leave it. Surprised by that answer, I went in spoke to the manager who was, at first, helpful in trying to understand the situation. He quickly lost interest and passed me off to the service manager. The service manager was visibly too busy to speak to me, multi-tasking and not looking me in the eye. His answers were short, general and deflective - referring me to Infiniti USA if I wanted answers. Needless to say, for the customer service was extremely poor for the cost and investment in this type of vehicle. I recommend looking to other Infiniti dealerships for service and sales.