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Jamel Heard

Overview Reviews (36) Inventory (330)

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Jamel Heard

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Jamel Heard | Page 2

Sales Representative

Dean Team Volvo Cars of St. Louis

7700 Manchester Rd
St. Louis, MO 63143

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4.8

36 Reviews

Overview Reviews (36) Inventory (330)

Dealership Experience

1 yr, 10 mos

Industry Experience

5 yrs, 10 mos

4.8

36 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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36 Reviews of Jamel Heard

July 06, 2023

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Employee Rating

Jamel was wonderful to work with and he helped us find exactly the vehicle we wanted at a great price. We recently moved back to the area and I couldn't have been happier with the support we received. My exactly the vehicle we wanted at a great price. We recently moved back to the area and I couldn't have been happier with the support we received. My thanks to Jamel and the Dean team for going above and beyond - I'm grateful! More

by The Martin Family

Recommend Dealer

Yes

Helpful 0

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Jul 06, 2023 -

Dean Team Volvo Cars of St. Louis responded

Thank you, The Martin Family, for your outstanding review and your compliments on Jamel. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Jamel provided you with a professional car buying experience and provided excellent service in helping you find the exact vehicle you wanted!! We greatly appreciate your business and your support!! We hope you enjoy your new Volvo and please let us know if there’s anything else we can do for you. Happy motoring!!

July 06, 2023

Dealership Rating

Employee Rating

He’s a guy of his word! Told me what he could do, and he DID IT! I’ve never had such a smooth process purchasing a car. My situation was definitely complicated, but Jamel ma Told me what he could do, and he DID IT! I’ve never had such a smooth process purchasing a car. My situation was definitely complicated, but Jamel made sure I left completely satisfied! He gained a lifetime customer! More

by Alondra Brand

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shelby Diepenbrock

Helpful 0

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Jul 06, 2023 -

Dean Team Volvo Cars of St. Louis responded

Thank you, Alondra, for your outstanding review and your compliments on Jamel. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Jamel gained another lifetime customer and provided you with a professional and low-pressure car buying experience!! We greatly appreciate your business and your support!! We hope you enjoy your new vehicle and please let us know if there’s anything else we can do for you. Happy motoring!!

July 06, 2023

Dealership Rating

Employee Rating

Jamel was an excellent salesperson to work with as well as the management staff. He did his job without pressure and is able to communicate in such a professional and comfortable manner. Jamel was able to as the management staff. He did his job without pressure and is able to communicate in such a professional and comfortable manner. Jamel was able to get me approved before coming to the dealership. I did NOT have to wait at the dealership for hours and hours to get approved. I will always refer EVERYONE I know to Jamel. THANK YOU FOR YOUR HELP More

by TAMIA Turner

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Jul 06, 2023 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding, Tamia!! We're thrilled to hear that Jamel provided excellent service in helping you decide on the perfect car for you!! It's wonderful that you appreciate Jamel's customer service skills and attentiveness throughout the entire process. Thank you for choosing our dealership, and happy motoring!! - Volvo Cars St Louis

June 01, 2023

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Knowledgeable. Patient. So easy to work with. Really made my over all experience the best ever. Not to mention MY DREAM CAR! Patient. So easy to work with. Really made my over all experience the best ever. Not to mention MY DREAM CAR! More

by Jenn

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian McClain, Shelby Diepenbrock

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Jun 01, 2023 -

Dean Team Volvo Cars of St. Louis responded

Thank you, Jenn, for your kind review. We always strive to provide the best car buying experience ever. We are so thrilled we were able to provide you with the best car buying experience and for providing you with your Dream Car!!! We greatly appreciate your support and your business. Please let us know if you need anything!! Thank you!!!

May 20, 2023

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Jamel made everything easy. He listened to our needs and found us exactly what we wanted. He was wonderful to work with, I’ve never been happier buying a car. He listened to our needs and found us exactly what we wanted. He was wonderful to work with, I’ve never been happier buying a car. More

by andreaelizabeth1

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Jackson

Helpful 0

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May 22, 2023 -

Dean Team Volvo Cars of St. Louis responded

Thank you for your outstanding review and your compliments on Jamel. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Jamel provided you with the best car buying experience. We greatly appreciate your business and your support!! We hope you enjoy your new Volvo and please let us know if there’s anything else we can do for you.

May 08, 2023

Dealership Rating

Employee Rating

I should’ve went to Jamel before I went to Bommarito. They couldn’t find me any cars in my price range and ran my credit multiple times. When I went to Jamel he listened and understood what I needed. He They couldn’t find me any cars in my price range and ran my credit multiple times. When I went to Jamel he listened and understood what I needed. He was very patient and I was only there for about an hour. I love my Chevy so much and my kids do as well. He is truly a blessing to us all. I will be in touch and sending people your way. Thanks Jamel. More

by Chasidy

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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May 10, 2023 -

Dean Team Volvo Cars of St. Louis responded

Thank you, Chasidy, for your awesome review and your compliments on Jamel. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Jamel and our Team provided you with an above and beyond car buying experience. We greatly appreciate your business and your support!! We are very happy to hear your loving your new Chevrolet and please let us know if there’s anything else we can do for you.

May 02, 2023

Dealership Rating

Employee Rating

I had a very pleasant experience at Dean Team Volvo. I was able to walk in and test drive and then purchase within an hour or so. Answered all of my questions and have followed up afterward. I was able to walk in and test drive and then purchase within an hour or so. Answered all of my questions and have followed up afterward. More

by kellystl314

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shelby Diepenbrock

Helpful 0

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May 02, 2023 -

Dean Team Volvo Cars of St. Louis responded

Thank you for your kind review and your compliments on our Team. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that our Team provided you with an above and beyond car buying experience. We greatly appreciate your business and your support!! We hope you enjoy your new Vehicle and please let us know if there’s anything else we can do for you.

May 01, 2023

Dealership Rating

Employee Rating

Jamel was easy to talk to, understood what I needed, and didn’t take no for an answer from the banks. I’m happy I left with a newer car than I had and I love it now, so does my son. Thanks Volvo and Jamel. didn’t take no for an answer from the banks. I’m happy I left with a newer car than I had and I love it now, so does my son. Thanks Volvo and Jamel. I’ll be back in a few months to upgrade 😏 The finance guy was funny too. Great energy overall. More

by Abagail

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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May 02, 2023 -

Dean Team Volvo Cars of St. Louis responded

Thank you for your awesome review and your compliments on Jamel. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Jamel and our Team provided you with an above and beyond car buying experience. We greatly appreciate your business and your support!! We hope you enjoy your new Vehicle and please let us know if there’s anything else we can do for you.

May 01, 2023

Dealership Rating

Employee Rating

Jamel was great & very professional. Fastest car purchase I’ve ever made. Highly recommend! Thanks again for everything Fastest car purchase I’ve ever made. Highly recommend! Thanks again for everything More

by Keonna

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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May 01, 2023 -

Dean Team Volvo Cars of St. Louis responded

Thank you for your awesome review and your compliments on Jamel. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Jamel provided you with an above and beyond car buying experience. We greatly appreciate your business and your support!! We hope you enjoy your new Vehicle and please let us know if there’s anything else we can do for you.

April 29, 2023

Dealership Rating

Employee Rating

Easily the worst purchasing process I've experienced. Purchasing my home was easier than the staff made the process to buy a car from them. I would not recommend this dealership nor Jamel to another pers Purchasing my home was easier than the staff made the process to buy a car from them. I would not recommend this dealership nor Jamel to another person interested in buying a vehicle. He and Scott (the manager) would not let me purchase the vehicle out of state without allowing local appointments to have first dibs, and when the horrendous process was finally over and I received the vehicle a week later, it did not pass state inspection. If you want an honest dealership with integrity and professional customer care, flyover this establishment. More

by Bf

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Scott Varnum, Shelby Diepenbrock

Helpful 1

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May 01, 2023 -

Dean Team Volvo Cars of St. Louis responded

We truly apologize that another customer had a deposit and an appointment on the vehicle the customer was interested in. That gave the other customer first right of refusal on the vehicle. When the other customer wouldn't come to agreement to purchase the vehicle, we reached back out to the customer and allowed the customer to purchase the vehicle. This is a general practice in most of all car dealerships and we adhere to be fair to all of our customers.

May 02, 2023 -

Bf responded

This is inaccurate. When I inquired about the car the day prior, there was no mention of this holding policy or another customer when I asked if the car was available. That is why a customer would ask if it is available. If it is being held for an appointment, which is not a standard policy as stated by the attorney general's office I inquired with, then I should've been told the car was being held without a deposit for a test drive. In effect, this policy you've noted holds a vehicle without a deposit for a customer that simply has an appointment to view/test drive it. If that was truly standard practice across all dealerships, they would not allow appointments to be scheduled without additional financial obligations. I've gone to view a car on several occasions in several states over the years only to arrive and the car was sold. Shady practices by a shady dealership.

May 02, 2023 -

Bf responded

The general manager of this dealership, Scott, refused to sell me a vehicle through an out of state purchase until local buyers had an opportunity to purchase the vehicle, or if I used their financing. The local buyers that showed up throughout the day were not interested, as I simultaneously tried to purchase the car for 8 hours. Throughout this time, Scott gave me the run around to allow for local appointments to test drive the car and give them priority. Scott sent me a purchase order without calculated tax to waste more time, and told me he knows more about those appointments than I think, so he won’t take my deposit while I finish the purchase. Once Scott finally allowed me to purchase the car because local buyers weren’t interested, he raised the deposit amount from $1,000 to $3,000 and refused to repair the cracked windshield that ultimately FAILED state inspection (for several reasons). The car was held for days after my bank sent forms and payment because staff were on leave and not checking until I called. I had to become an expert in this process just to keep things moving efficiently. Either this is their way of doing business, or this was personally done towards me as an out-of-state purchaser. Regardless, Scott made sure to make each step of what should be an exciting process, purchasing my first Porsche, the worst sales transaction I’ve experienced. My local friends in Missouri had not heard good things about this dealership, and this transaction grounded those rumors. While I should have listened to their advice, the car kept me in the fight to make this purchase. Please understand, it was a FIGHT.

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