James Baker
James Baker at New Brighton Ford

James Baker

Service Manager

New Brighton Ford

1100 Silver Lake Road NW
New Brighton, MN 55112

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4.5
32 Reviews
4.5

32 Reviews

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32 Reviews of James Baker

February 11, 2026

Dealership Rating
Employee Rating

Terrible service. Charged $800 to diagnose a problem that was obvious plus $400 to fix More

by stephtom17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Orlando Benavides, Brett Wahl

January 20, 2026

Dealership Rating
Employee Rating

I have determined that New Brighton Ford is communicative, professional and easy to work with. More

by dan.johnson
Recommend Dealer
Yes

Other Employees Tagged: Orlando Benavides, Brett Wahl

January 14, 2026

Dealership Rating
Employee Rating

Friendly, polite, neat and clean. Helpful, answered my questions, did not take a long time for my service. More

by irisloon99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 11, 2025

Dealership Rating
Employee Rating

Best in Minnesota. .... Best follow up on cars, in Minnesota best plan best options, servicing also More

by G.WMS1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Orlando Benavides, Brett Wahl, Julie Bakken , Brent Johnson

November 29, 2025

Dealership Rating
Employee Rating

Fast courteous service. Reliable service. They also told me what they were fixing and the reason why. More

by selutmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Orlando Benavides, Brett Wahl , Brent Johnson

November 21, 2025

Dealership Rating
Employee Rating

can always count on these guys ! my first choice for service on my Ford Edge More

by pmayden
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Orlando Benavides, Brett Wahl , Brent Johnson

November 12, 2025

Dealership Rating
Employee Rating

I'm being sent too many of these surveys from you. Please reduce the amount of them. More

by zwieste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Orlando Benavides, Brett Wahl , Brent Johnson

November 03, 2025

Dealership Rating
Employee Rating

Very good customer service. Answered all my questions in terms I could understand even if they didn't necessarily pretain to their dealership. Very helpful. More

by gmlaugh5698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Orlando Benavides, Brett Wahl , Brent Johnson

October 23, 2025

Dealership Rating
Employee Rating

Professional and caring. Didn't want to rush. Let me know everything that was wrong before fixing and there recommendations. More

by jayala14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Orlando Benavides, Brett Wahl , Brent Johnson

August 19, 2025

Dealership Rating
Employee Rating

Great service and Great pricing. Had extra accessories added . I recommend David and the team at New Brighton Ford. More

by mangstman0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Zipkin, Matt Angstman

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