James Cassels

Five Star went above and beyond securing SUV from another dealer in a different state dealer in a different state More

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Thursday, I had inquired about my car on the website and that night, Austin sent me a video of it! We communicated via email and neither my husband or I could get to the dealership Friday so made arrangemen that night, Austin sent me a video of it! We communicated via email and neither my husband or I could get to the dealership Friday so made arrangements to meet up first thing Saturday so gave Austin my number and said we would be there by the time they opened. We arrived and, not only was Austin there to greet us, but he had the car parked by the entrance for us to test drive. I'm unfamiliar with the area, but he was able to casually guide us around and made the experience very comfortable for us. I've been wanting the VW Atlas for years and knew it was time to trade in our van for one... we just hadn't quite found The One or the one with the right price. He gave us a quote and when we still couldn't make it happen by paying cashing, he went and spoke with the GM and they came out and gave us a new quote that had me smiling with pure joy when my husband said "okay!". Due to unforeseen circumstances with maintenance on the car, we didn't get to drive home with it Saturday, but Austin remained in contact with me to make sure the car was in tip top shape before we took it from them. Getting the call today that it was ready, was the best news ever! He delivered it to my work (school) and explained some more things to me and then took my van. Everyone at outside duty were in awe of the service I received and told them to car shop with Austin and Sam Peck's Chevrolet in Carrollton!!! Thank you, Austin!!! More

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Everyone was great at the dealership. Listened to my needs and requests and worked to complete them. Listened to my needs and requests and worked to complete them. More

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Excellent customer service, online support, service and SALES! (AMAZING!) I LOVE the Sam Pack Chevrolet Family! SALES! (AMAZING!) I LOVE the Sam Pack Chevrolet Family! More

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The entire experience was easy, pain free. The vehicle I purchased was not at the dealership, so we completed all the paperwork then that drove it to my home for final approval The vehicle I purchased was not at the dealership, so we completed all the paperwork then that drove it to my home for final approval More

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Finance was fast and easy. They worked as a team and saved me money on my extended warranty. They worked as a team and saved me money on my extended warranty. More

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Our salesman, the finance representative, the sales manager, and the finance manager all worked diligently with us to make sure our family was taken care of. We have now purchased 6 cars from Sam Pack manager, and the finance manager all worked diligently with us to make sure our family was taken care of. We have now purchased 6 cars from Sam Packs, with 3 being in the last month. We cannot express enough gratitude to everyone that worked hard to help us get what we needed in such a short amount of time. We will not go to another dealership! More

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Lloyd is the guy to go for any car buying he made sure we got just what we wanted. from the moment we walked into five star chevrolet they treated us like family and took care of us. also answered all of our got just what we wanted. from the moment we walked into five star chevrolet they treated us like family and took care of us. also answered all of our questions and we just know we will be back to five star chevrolet. More

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Superb Experience from all departments and everyone we dealt with showed the definition of excellent customer service !!! James, Austin and Lee were outstanding !!! dealt with showed the definition of excellent customer service !!! James, Austin and Lee were outstanding !!! More

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Lloyd and the team took great care of me. Made the truck buying process smooth, and snatched a great steal on the Colorado. Definitely recommend! Made the truck buying process smooth, and snatched a great steal on the Colorado. Definitely recommend! More

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