James Dixon

The General Manager, James Dixon, is capable of lying straight to your face. When we arrived at the dealership, James clearly stated he would honor the Ford Motor employee discount. He said they could no straight to your face. When we arrived at the dealership, James clearly stated he would honor the Ford Motor employee discount. He said they could not list it as an S Plan, but would deduct money to meet the Ford employee discount price. He said, this is because doing too many S Plans would get them audited. He then transferred us over to a Sales person, Mario. After long chats, several test drives, and then finally reviewing cost, Mario said they would not honor the S Plan. I asked to speak to James Dixon again. James came over and looked me straight in the face and said, “When I stated that, I was speaking hypothetically.” I was completely shocked! And when I reiterated his exact words, he said, “No, I was saying IF we would offer that pricing. But we can’t do that.” Well, I don’t like liars and walked out immediately. Especially liars who do it straight to your face. I would NOT recommend Nelson Mazda to anyone. More

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Nelson Mazda kept me informed of the diagnosis of my car”s problem along the way. I had to wait on the part to arrive. After the part came the service department worked quickly to get my car fixed and car”s problem along the way. I had to wait on the part to arrive. After the part came the service department worked quickly to get my car fixed and back on the road. More

by bethjhnson1986 Verified Customer Verified Customer

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They were good at being responsive and getting back to me quickly to work with me quickly to work with me More

by trainerheather Verified Customer Verified Customer

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My experience at Nelson Mazda Cool Springs was amazing. Quick, efficient and the employees were very nice! Quick, efficient and the employees were very nice! More

by jordanbrown1215 Verified Customer Verified Customer

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I was in a bind and thay service me quickly so that I may get to work. get to work. More

by tieggaines Verified Customer Verified Customer

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Great quick service!! The service advisors and team are always so professional and efficient. My tech Joel is an absolute legend. always so professional and efficient. My tech Joel is an absolute legend. More

by Cameron Schmidt Verified Customer Verified Customer

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The service professionals were very prompt & thorough they made sure we understood everything that was being serviced on our vehicle. They are very patient and respond in a timely manner. Great overall e they made sure we understood everything that was being serviced on our vehicle. They are very patient and respond in a timely manner. Great overall experience 10/10 recommend. More

by Gabriellesellaars Verified Customer Verified Customer

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The greatest service personnel ever. Bought Mazda #2 because of the super service on Mazda #1 at this dealership. We’re now a total Mazda family. because of the super service on Mazda #1 at this dealership. We’re now a total Mazda family. More

by Spiro Verified Customer Verified Customer

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The sales service is phenomenal. Knowledgeable, honest and hard working. The service side is fast and personable. I didn't have appointment but got in. and hard working. The service side is fast and personable. I didn't have appointment but got in. More

by ypreston98 Verified Customer Verified Customer

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The service department competed my tire rotation and oil change in a timely manor while having the absolute best attitude during my visit. 10/10. change in a timely manor while having the absolute best attitude during my visit. 10/10. More

by tristanmignogna Verified Customer Verified Customer

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