James Dixon
James Dixon at Nelson Mazda Cool Springs
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James Dixon | Page 2

General Manager

Nelson Mazda Cool Springs

7104 S Springs Dr
Franklin, TN 37067

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rated
47 Reviews

Dealership Experience

5 yrs, 11 mos

Industry Experience

20 yrs, 10 mos

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rated

47 Reviews

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47 Reviews of James Dixon

August 16, 2021

Dealership Rating
Employee Rating

This is the 4th time you have asked me for this. I have done this 3 times now. You need a better person to do this survey. More

by Donna Elam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Simpson , Cristian Hardin, Pete Lasalandra, Kyle Mountsier, Devin Rogers, I don’t know anymore.

Aug 16, 2021

Nelson Mazda Cool Springs responded

Donna, We are so glad that we had the opportunity to work with you, and it to be a positive one here at Nelson Mazda Cool Springs. Please don't hesitate to reach out if you need anything else.

August 15, 2021

Dealership Rating
Employee Rating

The entire Nelson Mazda team is awesome. They are always very helpful, professional and friendly every time that I go there for service! I greatly appreciate everything that they do for me! More

by Tomcat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Simpson , Cristian Hardin, Pete Lasalandra, Kyle Mountsier, Devin Rogers

Aug 16, 2021

Nelson Mazda Cool Springs responded

It has been a pleasure serving you over the years. Quality customer service is always our number one priority, and we're happy to hear that we have met your expectations. Thank you again for choosing Nelson Mazda Cool Springs, we look forward to having you as one of our valued customers for many more years to come!

August 05, 2021

Dealership Rating
Employee Rating

Always great customer service! I really appreciated the streamlined service so that I was only dealing with one person while purchasing my vehicle and doing my test drives. I also love that their sales rep More

by andr0451
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Nicole Rogers , Cameron Busby

Aug 05, 2021

Nelson Mazda Cool Springs responded

Thank you for sharing your thoughts about your experience with Nelson Mazda Cool Springs. We appreciate your business and look forward to seeing you again soon!

August 04, 2021

Dealership Rating
Employee Rating

Very bumpy experience In the beginning . Hard to get in touch with anyone and after being told one thing and it didn’t happen, I almost walked away. In the end the deal was made and they delivered my car t More

by slhatcher0918
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chaz Garrett, Bria Tate

Aug 04, 2021

Nelson Mazda Cool Springs responded

Hello, We apologize for the bumpy start and you were originally unsatisfied with your service estimate but grateful that you gave us the opportunity to work with you to rectify the situation. Thank you for choosing Nelso Mazda Cool Springs, and we hope to see you again in the future.

July 29, 2021

Dealership Rating
Employee Rating

Great service and even better service advisor to work with! Cristian Hardin always gives me amazing service with a great attitude and top notch response time every time I bring my car in to be serviced. More

by ansleyrhea15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Simpson , Cristian Hardin, Pete Lasalandra

Jul 29, 2021

Nelson Mazda Cool Springs responded

Ansley, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 14, 2021

Dealership Rating
Employee Rating

Nelson Mazda was awesome! They were able to get my car in right away and give me an honest estimate on everything. Once approved, the process was very easy and they were very thorough with the estimate. The More

by Anneohhh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Simpson , Cristian Hardin, Pete Lasalandra, Kyle Mountsier, Devin Rogers, Caitlin

Jul 14, 2021

Nelson Mazda Cool Springs responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nelson Mazda Cool Springs, we look forward to having you as one of our valued customers for many more years to come!

July 02, 2021

Dealership Rating
Employee Rating

Always professional, courteous and helpful. Jake was willing to go the extra mile to find the vehicle we wanted. We enjoyed the process with him. More

by nicklong0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Lasalandra, Kyle Mountsier, Jacob Singelmann

Jul 02, 2021

Nelson Mazda Cool Springs responded

Nick, thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Jake and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 14, 2021

Dealership Rating
Employee Rating

Exceptional service and great people to work with on my purchase. Kylie was terrific in helping me find a car I love and that fit my budget. No pressure to buy and Kylie made the process easy. Highly rec More

by Duper0824
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angie Yehudah , Kylie Lowery

Jun 14, 2021

Nelson Mazda Cool Springs responded

Thank you! We appreciate your business, Kylie and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

February 07, 2021

Dealership Rating
Employee Rating

This dealership was AMAZING!!! They went above and beyond to get me into the car that I wanted. They were patient and super helpful throughout the entire process and I never felt the pressure to do something More

by 1ofakind2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tanner Hostetter

Feb 07, 2021

Nelson Mazda Cool Springs responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nelson Mazda Cool Springs!

January 01, 2021

Dealership Rating
Employee Rating

I had my vehicle serviced by this dealership and issue was not fixed. They won’t take my calls or call me back after they promised to do so to fix my issue. I have tried to be patient but clearly they don More

by BROWMAN20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Simpson , Cristian Hardin, Pete Lasalandra, Kyle Mountsier, Devin Rogers

Jan 15, 2021

Nelson Mazda Cool Springs responded

Hello, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly to James Dixon, our General Manager, at 615-435-2603. Thanks!

Jan 15, 2021

BROWMAN20 responded

Pete finally contacted me and was able to offer solutions. Thank you Pete!

Jan 15, 2021

Nelson Mazda Cool Springs responded

So glad to hear that! Pete is amazing and we are so glad to have you has a customer!

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