James Fappiano

Drove in and left with a new car same day! I cannot believe how easy it was to lease our new car. My car died, I went in and spoke to Jose. We worked the numbers super fast and easy (James was I cannot believe how easy it was to lease our new car. My car died, I went in and spoke to Jose. We worked the numbers super fast and easy (James was so wonderful), signed a couple forms (thank you Mike), picked the car and drove away! What an amazing experience. Thank you so much! I love my new Rav 4! More

by melissavozzolo Verified Customer Verified Customer

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Toyota Rav 4 Limited Jim and Alvin made the painful experience of buying a car very pleasant. Alvin was particularly intuitive as to what I wanted to experience without gi Jim and Alvin made the painful experience of buying a car very pleasant. Alvin was particularly intuitive as to what I wanted to experience without giving me the entire annoying sales pitch. We were in and out of the dealership in 2 hrs including a test drive. Feedback for Toyota: your options and trim lines are very confusing and you almost lost a sale to Honda because of the level of frustration I experienced with making an informed decision. In addition the lack of an SUV option with manual transmission was extremely disappointing. Thank you. More

by knoblocs3 Verified Customer Verified Customer

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Cordial, hard-working staff and thorough service! I needed to downsize to a more economical vehicle and was looking for a reputable dealership that would streamline the process, and the staff at Hoffm I needed to downsize to a more economical vehicle and was looking for a reputable dealership that would streamline the process, and the staff at Hoffman Toyota exceeded my expectations. Dan was very patient, attentive, and completed the sale efficiently. James and Jamal were also very kind, discreet, and worked diligently to help me finance the vehicle at a reasonable rate. Overall, the staff was friendly and love their job, which made for a pleasant experience. I love my new car and will strongly recommend this dealership to anyone seeking to buy a Toyota! More

by ecroce Verified Customer Verified Customer

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Great Service Hoffman provided a top flight professional and friendly service. Jimmy and Amaury were detailed and provided a smooth transaction. Thank you much!!! Hoffman provided a top flight professional and friendly service. Jimmy and Amaury were detailed and provided a smooth transaction. Thank you much!!! I will look forward to future business. More

by laqbrie Verified Customer Verified Customer

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Excellent service I bought my RAV4 from Hoffman Toyota because they have excellent service . I bought my first new car there in 2006 and I had great experience . They I bought my RAV4 from Hoffman Toyota because they have excellent service . I bought my first new car there in 2006 and I had great experience . They were patient , answered all my questions and they gained my trust. So I did not hesitate to go back there to get another vehicle . I met Amaury who was easy to talk to and was very helpful. James assisted and make sure I got everything I requested, it can't get any easier than that 👌. More

by mccalla33 Verified Customer Verified Customer

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Professional and efficient I recently leased a 2017 Toyota RAV4. The experience was seemless with none of the dreaded car dealership/salesman drama. Statring with the general I recently leased a 2017 Toyota RAV4. The experience was seemless with none of the dreaded car dealership/salesman drama. Statring with the general manager to the sales manager to our sales representative, all were friendly, listened to our needs and were responsive - they did not waste our time. I will definitely go back to Hoffman Toyota to purchase/lease a car for our teenage son. More

by mparrotta Verified Customer Verified Customer

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ONLY CHOICE FOR TOYOTA IN CT!!!!!!!! “Driven by trust.” That is so much more than a slogan. This dealership builds trust and is absolutely the SOLE choice in the state of CT to purchase “Driven by trust.” That is so much more than a slogan. This dealership builds trust and is absolutely the SOLE choice in the state of CT to purchase a vehicle. I began my search for a 4Runner TRD Pro in January. I went to Torrington Toyota, Wallingford Toyota, A-1 Toyota, Greentree Toyota, Litchfield Toyota, and Curry Toyota. EVERY other dealership told me that Toyota had stopped making TRD pros in the 4Runner but they had great deals on the lot. Each other dealership underrated my trade, played the cliché car dealership games and were horrible representatives of the Toyota brand. Enter—Stephanie Samuelson who works in the internet department of Hoffman Toyota. She reached out from my online inquiries and said she spoke to her manager James Fappiano and they could get me a TRD Pro 4 Runner but it would take 2-4 months. A-1 Toyota tried to convince me they were lying. Long story short…I called corporate Toyota and they wanted the names of dealerships lying and told me to go with the dealership saying I could get the truck. I called James Fappiano. Did I mention he is the sales manager? Hoffman doesn’t play the “manager is above you and behind closed doors” game. Right away, Jimmy was friendly, personable, diligent, and dedicated to making the deal work. They gave me an AMAZING deal on my trade (above all the other dealers), and he helped me add the accessories I would truly need rather than just push a sale and rack up money on my account. Julio Sosa became my sales rep. Julio is the man. He dealt with my endless nagging about when the truck would arrive with a smile. He even called me when he saw a TRD pro on the road to share they look amazing and to keep waiting it’s on the way. Jimmy and Julio were attentive to EVERY question and need along the way. Delivery day arrived! Stephanie wrote a sweet e-mail to congratulate me. Julio was there to greet me as I walked in. Jimmy was caring and attentive to every need. Jamal Alkatib in finance had called the night before and gave me confidence all would go smoothly, Mike Viara who handled the finance was fast, efficient, and no last minute games and BS everyone else does. It was a flawless experience. Julio went over everything in the vehicle with me, helped me set up various items I store in my truck, and had me leaving off that lot feeling as though I had made a new pal. As for the other sales reps…they were all friendly, cordial, speaking with me, one gave me a cap for my tow hitch on the 4Runner, they wanted to make it clear—you’re part of a crew at Hoffman. I now get why they say, “driven by trust,” this is the only dealership where you can let go and enjoy the process. You can ACTUALLY trust them to make everything work smoothly, effortlessly, and get the ride YOU desire….at a cost YOU can afford…with support YOU will cherish. Notice the theme? At Hoffman…it’s about YOU…not just them making another deal. More

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Great sales experience It was a great overall experience. Everyone we worked with was very helpful and professional. I am likely to return to this dealership for my next p It was a great overall experience. Everyone we worked with was very helpful and professional. I am likely to return to this dealership for my next purchase. More

by midori7 Verified Customer Verified Customer

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Exceptional Dealership First time experience at Hoffman Toyota, very positive. Everyone that I dealt with at the dealership was very friendly, courteous. It made the proces First time experience at Hoffman Toyota, very positive. Everyone that I dealt with at the dealership was very friendly, courteous. It made the process of buying the car stress free. I would highly recommend Hoffman Toyota as a dealership. More

by antmh38 Verified Customer Verified Customer

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Friendly and professional We liked how the Toyota and Honda dealerships worked together to help us find the car for us. The 2 Brand Specialist (salesmen) we dealt with Amaury f We liked how the Toyota and Honda dealerships worked together to help us find the car for us. The 2 Brand Specialist (salesmen) we dealt with Amaury from Toyota and Miguel from Honda were very polite and informative. We especially liked how high pressured saled tactics were not used here as we experieced at other dealerships we visited. More

by sargspoon Verified Customer Verified Customer

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