James G. | Page 15

Everything was good except for the time it took to get the vehicle back. Was told an hour and a half and took 3 and a half hours. I had to call to check on the vehicle status and was told it was ready. Th the vehicle back. Was told an hour and a half and took 3 and a half hours. I had to call to check on the vehicle status and was told it was ready. There is no telling how long the vehicle was ready to be picked up because I never received a call. Communication needs to improve. My time is extremely valuable and it seems that's not important to the service department. More

by matt.sobol Verified Customer Verified Customer

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Service department communicates very well on time expectation and price quote. Will definitely use them in the future. expectation and price quote. Will definitely use them in the future. More

by sgslas Verified Customer Verified Customer

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Service department is first rate. Highly recommended, James was well informed and affable to boot. Highly recommended, James was well informed and affable to boot. More

by rtelzrow Verified Customer Verified Customer

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I had good experience in the dealership with the oil and air filter change. I was informed of the pricing incurred beforehand. air filter change. I was informed of the pricing incurred beforehand. More

by sachi1325 Verified Customer Verified Customer

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I bought my truck here, and I keep bringing it back for the outstanding service with excellent attention to detail. the outstanding service with excellent attention to detail. More

by seattlephysicaltherapy Verified Customer Verified Customer

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The customer service by the service desk people was non existent. If there would be continued poor service like I experienced I will go to another dealership for my next vehicle purchase. existent. If there would be continued poor service like I experienced I will go to another dealership for my next vehicle purchase. More

by NIC.BOYS206 Verified Customer Verified Customer

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I was charged over $300 for an oil change. An estimate of the price was not disclosed to me at the time of making my appointment, and I discovered this after arriving. The cost of parts was in An estimate of the price was not disclosed to me at the time of making my appointment, and I discovered this after arriving. The cost of parts was inflated between %300 - %1100, while markup is expected, this seems absurd. I am unable to find an oil change at a certified technician in the region for more than $150. I built a good client relationship during the sales process, and now feel betrayed by the absurd product markup, overall cost of service, and the failure to disclose this in advance. The service itself, however, appears to have been performed well. Thank you for that. More

by cmichaelpetrie Verified Customer Verified Customer

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James was great and very helpful throughout the entire process. I appreciated his communication throughout the time they had my car. process. I appreciated his communication throughout the time they had my car. More

by beckyforkan Verified Customer Verified Customer

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Service tech was awesome! Went beyond his job duties, not just with me but with other customers as well. Went beyond his job duties, not just with me but with other customers as well. More

by teri.l.lee.2018 Verified Customer Verified Customer

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Well done, but took a few phone calls and 2 visits! ! Thank you very much ! Thank you very much More

by LEANNEBLY Verified Customer Verified Customer

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