James Gangler

Always great service at this dealership. I can’t speak to everyone but those sisters that look like twins are incredible. Super informative. Always wear a smile no matter how stressed they l I can’t speak to everyone but those sisters that look like twins are incredible. Super informative. Always wear a smile no matter how stressed they look. More

by brandie.k.mcginnis Verified Customer Verified Customer

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Just have to wait too long for an oil change. This time service was good. This time service was good. More

by sept196453 Verified Customer Verified Customer

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First, and foremost, under James's new leadership in the service department at Clay Cooley Chrysler Dodged Jeep Ram, the Irving location things are looking brighter with a new meaning to “customer satisfact service department at Clay Cooley Chrysler Dodged Jeep Ram, the Irving location things are looking brighter with a new meaning to “customer satisfaction”. He has a clam, efficient and professional demeanor when paperwork on your vehicle crosses his desk. When I first met him, I had some serious issues with this location regarding remaining a loyal customer. James definitely went the extra mile and handled every problem that almost seemed impossible to get my Jeep out the shop and back on the road. His staff is doing a fantastic job in complimenting his style and expectation of customer’s satisfaction, and I might add that I feel i could be at SEWELL!!!! while I wait in the lobby!!!!! Thank you James and AJ for giving your customer a great experience and peace of mind 🫶🏾 More

by MARNITHAB Verified Customer Verified Customer

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Took care of me, very professional and easy to deal with, overall a great service experience compared to other dealers overall a great service experience compared to other dealers More

by Alonzogaona12 Verified Customer Verified Customer

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They don’t know how to program the key. Waste my time told me to go tow my car to get the Killswitch taken off. Then bring it back show they program my key and they still can’t figure out Waste my time told me to go tow my car to get the Killswitch taken off. Then bring it back show they program my key and they still can’t figure out how smh. If the dealership don’t know how to program your key who else would. And still charge me ! 🤷🏼‍♂️ More

by Tomtrieu1985 Verified Customer Verified Customer

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My experience with this service center was incredibly disappointing. I brought my vehicle in for a simple recall, but it turned into a multi-day ordeal due to extremely poor communication. They discovere disappointing. I brought my vehicle in for a simple recall, but it turned into a multi-day ordeal due to extremely poor communication. They discovered an unrelated wiring issue but failed to inform me until a day later, leaving me without a car for nearly two days. This lack of proactive updates caused significant disruption, forcing me to reschedule essential errands and medical appointments. Based on this frustrating experience and the complete disregard for customer communication, I have lost all confidence in this establishment and will not be returning for future service. More

by iammrhall Verified Customer Verified Customer

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Came in to get the passenger rear turn signal fixed, tires rotated, oil change, and check engine light looked at. Left $230 poorer with a turn signal that still didn’t work and check engine light still tires rotated, oil change, and check engine light looked at. Left $230 poorer with a turn signal that still didn’t work and check engine light still on. But at least the tech had time to look it over and right up $13,000 of recommended repairs. Including a hilarious $5000 for new mirrors. The driver side is perfectly fine, the passenger fixed in place and has been for years. Aftermarket sideview mirrors run about $450 for that truck, so only a 1000% markup. More

by benjaminktankersley Verified Customer Verified Customer

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The Overall Experience was Horrible. My Cousin was in From Misourri for the Labor day weekend, and Was hit by a loose Truck Tire With Rim on the Highway, Which did a lot of Mechanical My Cousin was in From Misourri for the Labor day weekend, and Was hit by a loose Truck Tire With Rim on the Highway, Which did a lot of Mechanical Damage but No Body Damage. We called in and Explained in Detail Including her Initial Plans were to Leave that Tuesday Morning...They Responded that they would get it looked at First thing in the Morning. We arrived with the Car @ 7:05am Friday Morning, and Went through With Misty The Entire Scenario, and I gave her all the Codes the Car was Throwing, She assured us that it would be Looked at that morning, They sent the Car to the Same People that Do the Oil Changes....Why? Zero Idea when all the Damage was in the Suspension. We Called @ 12:03 to check on it as we had not heard anything...Had to Leave a Voicemail . 45 minutes later we made another Phone call, and Was told that They had not even looked at it Yet, but it was Back there waiting, and that they Were really busy with Oil Changes. Called back a Couple Hours later was told the same thing, so we asked for the Manger of that department (Still Zero Idea why it was in that Department (Again Suspension Related) and were told by the Manager that he was busy with Customer that do business with him, and that it takes them 3 days Minimum to access a vehicle.....Immediately Called back and Left a message for the Director James Gangler, and received a call back in 10 minutes, Now he tried to make excuses for this at First, but after a long Conversation of Back and Forth, He agreed that it does not Take 3 days, and that that he would get to the Bottom of It. At About 4:45pm I call a call back that the car was finally looked at, and they needed to send to the mechanics that work on Suspensions (Genius!) But that They would Not be able to do that until First thing the Next day....Saturday Morning on a holiday weekend. Finally about noon on Saturday we have an Estimate, that also needed to go to the insurance Company on a Holiday Weekend, and they would not be in to approve until Tuesday...First thing Tuesday Morning they received the Approval, and were to Start moving on the Car. End Result....She Received her car Monday of the Following Week....Late in the Day After Being Told it would be ready about 10am , so she had to wait to Drive the 8 hour drive back home the Following Tuesday. When she picked it up, their was a Noise in the Dash that was not there Before the Tire Instance...Instead of waiting another day to a week, she took the Car and Drove back home, And Instantly traded it in on another Vehicle that is not a Jeep. I would Never Buy any Vehicle From Clay Cooley after this Experience.......I am just so Disappointed that Clay Cooley Bought the Jeep Dealership rights, because Frank Parra would have NEVER Treated anyone Like this (Active Customer or not) and the Standard was never 3 Days to Assess a vehicle More

by Lisa.cooke Verified Customer Verified Customer

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Excellent, clean, professional. Always welcoming and they make you feel like you're family. I highly recommend them. Always welcoming and they make you feel like you're family. I highly recommend them. More

by timothydraffety Verified Customer Verified Customer

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The service was slow but the job go done. The van is running better now and hope my next visit goes smoothly. The van is running better now and hope my next visit goes smoothly. More

by mason0191y Verified Customer Verified Customer

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