James Hartzberg

Friendly environment caring staff you feel so welcomed . They made my purchase so easy . I was truly impressed . They made my purchase so easy . I was truly impressed . More

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Worst Customer Service I bought a Crosstrek from them in 2016 and am now trading in that vehicle in a different state. I have called and emailed for two weeks trying to get I bought a Crosstrek from them in 2016 and am now trading in that vehicle in a different state. I have called and emailed for two weeks trying to get my extended warranty reimbursed which Subaru of America assured me would be no issue. I haven't heard anything back from Subaru Santa Monica. I have NEVER experienced worse customer service. More

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Cheated This dealership lies and cheated me during my purchase. They gave me false information and are not being held accountable for what was said when signi This dealership lies and cheated me during my purchase. They gave me false information and are not being held accountable for what was said when signing the contract. Please beware when going through this dealership. The management does not take care of customers once they have sold the car to you. Customer service is AWFUL and unhelpful. Save yourself the time, energy and money and go elsewhere. More

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Most Dishonest and Incompetent Service Dept This dealership is dishonest, but I'm going to start off with the positive: It does sufficient sales volume that allows it to offer some pretty good d This dealership is dishonest, but I'm going to start off with the positive: It does sufficient sales volume that allows it to offer some pretty good deals. If you are going to buy a car from them run, don't walk, and insist on dealing only with Maria Cerceda. She is good people, and either hasn't read, or chooses to ignore, the manual saying that lying and deception is an acceptable practice. Maria knows Subaru products, and she has the patience of Job. I even trusted her to deliver my new car (I don't let anyone drive my car). Maria also had the good sense to honor my request not to subject me to the high pressure sales tactics the finance department will place on you to buy various after market products. Google these products before you buy them and you'll understand why they have to be sold, rather than customers asking for them. Unfortunately, a car is ultimately only as good as the service support it receives, and you can't trust Subaru Santa Monica's service department. Here are some examples: Nearly a year ago I took my car in for a routine oil change and tire inspection. As I'm a perfectionist and rigidly adhere to the tire specs Subaru recommends --35 psi in the front; 33 psi in the rear - I asked that my tire pressure be left alone because I didn't trust the tech to do it correctly. After picking up the car, I headed to the gas station to readjust the tire pressures, as the front and rear tires should have been reversed. They weren't. There also was another sign the tires hadn't been rotated, despite the work order saying it had. At the time, SSM had a newly hired service rep named Chris Woodson. Chris is a southern gentleman who is honest and takes pride in his work. He could have lied and said the tech mistakenly adjusted the tires after rotating them. Instead, he told me to bring the car in and he'd investigate. Long story short: my tires weren't rotated because one of the screws was jammed and needed a special instrument. The tech was too lazy to go get it, so he just marked the work order saying the work was completed. Chris, a mechanic himself, personally rotated my tires and invited me to watch him do it. Chris lasted at SSM less than a year, and while I have no first hand-knowledge or evidence about why, my guess it had to do with the fact that his professionalism and Boy Scout honesty was a bad cultural fit. He was quite a loyal employee: He asked me to take down a negative review of my experience, despite the fact that it praised him mightily. As a favor to him, I did. I took my Subaru in today for another oil change and tire rotation. Unlike my older model, my 2018 Subaru gives a very accurate reading of the tire pressure. So, I let the assistant manager I spoke with know that I expected my tire pressure to be properly adjusted. When I picked up the car, he told me that he personally made the adjustments, assuring me they were dead-on accurate. The photo below shows the reading within two minutes of me pulling out; one front tire was overinflated by two pounds and both back tires overinflated by three pounds. There's more: While waiting for my car I noticed a tech on multiple occasions smash a car's tires while trying to align them on the service bay. I was taken aback by his ineptness and carelessness, but also with the force he hit the bay. It seemed to me the force could have knocked out the alignment. Regardless, I wouldn't want that guy touching my car. It's hardly surprising that a customer's vehicle was damaged last week at the shop. For reasons unknown to me, someone decided to reset the opening of my rear latch so that I’d have to open it manually. I discovered this when I had my dog in the car – he panicked when I had trouble opening it and jumped under the rear door and onto the street. Had a car been coming the other way, he would have been killed. Some clown also changed my lighting setting to manual from automatic, which I didn’t immediately realize when I was driving at night. Other signs of disregard: I asked that my license plates be put on the car. I mistakenly expected they would take off the temporary sticker, but they couldn't be bothered. They also were too lazy to remove some tree sap on my car as part of their free car wash. Admittedly, not the end of the world, but it reflects a work ethic that says, "I really don't give a xxxx." I'm not alone. My neighbor had a more serious issue with SSM's service department a few years ago. She also regarded Chris as a savior. I love and trust Subaru; they quickly resolved an issue for me when I bought my first Outback. I'm sending them this review and will update it if, and when, I get a response. I can't imagine that a company known for its commitment to safety and reliability wants a team of dishonest and disinterested amateurs servicing its awesome vehicles. More

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Great! My new service adviser Dwight Riley was great, he arranged the rental car while mine was worked on, kept me informed and had my car ready when he pro My new service adviser Dwight Riley was great, he arranged the rental car while mine was worked on, kept me informed and had my car ready when he promised. Thank you Dwight More

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Above and Beyond Ruben Grenados of the Santa Monica Subaru went way above his ability to help me. I was faced with a challenge with my warranty, and somehow Mr. Grenad Ruben Grenados of the Santa Monica Subaru went way above his ability to help me. I was faced with a challenge with my warranty, and somehow Mr. Grenados made it work! He listens to customers needs, and delivers. Ruben deserves his own store, his Crew is so Nice all the way to the Mechanics. I will always be grateful for my Subaru Santa Monica Experience. Thank.you Ruben Granados and Subaru! Awesome Crew! Give them raises please! More

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Great service for recall Andrew Sideris was quick, friendly, and efficient. He processed my car for two recalls, set me up with a loaner car, and had recommendations for my ne Andrew Sideris was quick, friendly, and efficient. He processed my car for two recalls, set me up with a loaner car, and had recommendations for my next visit. More

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Very friendly everything was very very good thank you Because of Sean Kent I bought a car She know a lot and explain me Everson Thank you Sean very much I and my friend will be back Because of Sean Kent I bought a car She know a lot and explain me Everson Thank you Sean very much I and my friend will be back More

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Great price and Fantastic Service! Patrick McCoy was incredibly knowledgeable and patient. He helped me find an incredible deal on a 2017 Forester, and worked through several different Patrick McCoy was incredibly knowledgeable and patient. He helped me find an incredible deal on a 2017 Forester, and worked through several different scenarios to make sure that I got exactly what I was looking for! More

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Very efficient clear and to the point explanation. Mr. Mathew Turney, the salesman, has been very helpful in finding the right car trim I was looking for. Mathew was very efficient, patient and knowle Mr. Mathew Turney, the salesman, has been very helpful in finding the right car trim I was looking for. Mathew was very efficient, patient and knowledgeable in explaining the in and outs of the operation of the sophisticated technological aspects of the car. He made me feel that I made the right choice. The 2017 Subaru Xtrek I just got with the help of Salesman Mathew is Superb. Moreover, Mathew gave me a detailed and clear explanation about "Star-Link, Eyesight and blind spot technology. I am very satisfied and impressed. More

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