James Hartzberg | Page 3

Low stress. Attention to me and my needs. I dreaded purchasing a car, and establishing a relationship with a new dealership. But, after Esther, Samantha, etc., no more dread! This is my new I dreaded purchasing a car, and establishing a relationship with a new dealership. But, after Esther, Samantha, etc., no more dread! This is my new family! I am grateful for their knowledge and care. Esther help my hand the whole way through - and made the sale, and a loyal customer!. More

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Review of Sales Rep: Alexander Hartyl Regarding my experience with the sales staff, especially our Sales person, Alexander (Alex) Hartyl, the purchase process was a pleasure. Alex did e Regarding my experience with the sales staff, especially our Sales person, Alexander (Alex) Hartyl, the purchase process was a pleasure. Alex did everything to make sure our car was available on the anticipated date, and although I was abroad at the time, made every effort to contact me, and stayed in contact until my return. The "paper" process was simplified and expeditious, and he had all documents ready when I came in to accept delivery. The car was in perfect condition on delivery. I then had some additional products ordered and the car was ready within a day. He then delivered the car to my home exactly when he said he would. Most of all, he did a walk-around before handing me the keys, and found a small defect, which I probably would not have seen for a while, which he promptly showed me, and then committed to have it repaired ASAP. He knew that the defect had probably occurred during application of the Perma-Plate products. He could have very well just left me the car as is was. with the defect to save himself the inconvenience, However, he took the "high road" and brought the car back to the dealer for the minor repair. He then made a second delivery after the car was fixed. That incident really was a demonstration of his honest character. He totally took responsibility for the problem and in getting the car back in perfect shape. He did as good a job as possible in showing and demonstrating the features of the car in the time that was available to me. He was definitely an asset to the company and dealership. More

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Elin Buskhe Product Consultant My wife and I recently purchased a 2016 Subaru Legacy from Subaru Santa Monica and we were extremely pleased with our buying experience. Our Product C My wife and I recently purchased a 2016 Subaru Legacy from Subaru Santa Monica and we were extremely pleased with our buying experience. Our Product Consultant was Elin Buskhe and she was awesome!!! Elin's communication with us throughout the process was excellent and she went out of her way to make our buying experience a great one. I cannot say enough about how well my wife and I were treated, how smoothly the process went, and the absolute excellent overall service that we received from her. We had a remarkable experience from start to finish at Subaru Santa Monica. The Product Consultant who helped us, Elin Buskhe, was exceedingly pleasant and cordial from the first interaction with her. We walked onto the show room but never said that we were looking to buy a new car were just "shopping around." Even with no guarantee of a sale, Elin stuck with us as we looked at different models of Subaru's with different options. She never once pressured us to buy anything and was very experienced about our choice of the Legacy 2.5i limited model and features. Elin communication with us throughout the process was excellent and she went out of her way to make our buying experience a great one. She demonstrated in depth knowledge of the vehicle itself, the manufacturer, and Subaru's history. Buying a car can be frustrating at times, but working with the right people makes the process more pleasant. Having been fortunate enough to have Elin who is very knowledgeable guide us through the process was what made our experience great enough to recommend her in particular and Subaru Santa Monica to others. Financial Manger Iryna Gilbert was great to work with as well. Elin Buskhe spent a lot of time working to make sure we knew and understood all the features, systems, apps, and various buttons of the car before driving it off the lot and that we were happy with everything. She was genuinely concern that we were totally satisfied with the car and service. Elin, in my humble opinion, exemplify what a true sincere salesperson/consultant specialist should be. She is a role model extraordinaire!!! More

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Great car buying experience Vance Walden was the best car salesman I've ever dealt with. No pressure, super helpful, and very informative. He put in the time to get me the car I Vance Walden was the best car salesman I've ever dealt with. No pressure, super helpful, and very informative. He put in the time to get me the car I wanted. And I love the car! More

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Love my new Crosstrek Katia and Edgar made purchasing my new Crosstrek super easy and pain free. It was easy to email and call them and when I was ready to purchase they ha Katia and Edgar made purchasing my new Crosstrek super easy and pain free. It was easy to email and call them and when I was ready to purchase they had everything set up and ready by the time a came in. More

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Henry did an excellent job of explaining car features. Great orientation to my new Forester! Henry was very thorough in explaining all features of the car. Look forward to next Subaru transaction. I' ve Great orientation to my new Forester! Henry was very thorough in explaining all features of the car. Look forward to next Subaru transaction. I' very pleased. More

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Bought Forester with Henry Emdenborg Had a great experience. Very easy and quick and Henry taught us a lot and got us a great deal. Very satisfied with our experience. Had a great experience. Very easy and quick and Henry taught us a lot and got us a great deal. Very satisfied with our experience. More

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Henry Emdenborg was amazing and really helpful Henry was great. Right from the get go he knew exactly what we were looking for and lades us on a crosstrek. He had exceptional product knowledge and Henry was great. Right from the get go he knew exactly what we were looking for and lades us on a crosstrek. He had exceptional product knowledge and really knew what he was talking about. He was very kind and gentle throughout the process and we had a really nice conversation about ucla and other things. Interesting perosonality. I would highly recommend this dealership! Thanks henry!! More

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Henry Emdenborg was great ! Henry and the team were very attentive and helpful when purchasing my first car. I dreaded this process for quite some time, largely out of fear of be Henry and the team were very attentive and helpful when purchasing my first car. I dreaded this process for quite some time, largely out of fear of being scammed or not being happy with what I got as I've never gone through this process before. They made it seamless, and I actually left with a deal that other Subaru dealerships couldn't match. Happy my first car buying experience was with these guys! I lucked out. More

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Fantastic experience buying a car I had the privilege of working with Henry Emdenborg, a young, energetic, totally informed, personally engaging and extremely patient and helpful repre I had the privilege of working with Henry Emdenborg, a young, energetic, totally informed, personally engaging and extremely patient and helpful representative. Look for him when you buy your Subaru! He is terrific!!! More

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