James Hobbs
James Hobbs at Med Center Mazda
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James Hobbs

Service Advisor

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.7
1,170 Reviews

Dealership Experience

14 yrs, 4 mos

4.7

1,170 Reviews

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1170 Reviews of James Hobbs

May 05, 2025

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Employee Rating

Wish they would have done a more through exam of my car since now my car shakes when I push the brakes and it didn't do this before. More

by Mathompson83
Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

May 05, 2025

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This was such an easy process! Everyone is so professional. We are so happy with everything. More

by lindsaydraney
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Recommend Dealer
Yes

Other Employees Tagged: Todd Stratton , Billu Maisel

May 02, 2025

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Arrived for 9:15 appt, explained what I wanted done, answered my questions and was given an approximate time car would be done. Service was completed around the time given. Check out was easy. Satisf More

by PRICER21300
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Stratton

May 02, 2025

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I have serious concerns after having had my car serviced one week earlier and being told that there were no service issues other than my tire wear. When I brought the car back the next week, I was told I n More

by Debra
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Recommend Dealer
No

Other Employees Tagged: Todd Stratton

May 02, 2025

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Was my first experience here, but was very well pleased with the professional service there. More

by rodneywillif0rd
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Fred Farmer

April 30, 2025

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Nice, trustworthy I trust what they tell me about what my car needs Friendly atmosphere More

by TERRIEWATTS
Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

April 29, 2025

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Best collision center I’ve experienced in my nearly 70 years. Knowledgeable and friendly staff, good work and clean suv when I picked it up. Would use again if ever the need arises again. More

by DEE.RDB
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Recommend Dealer
Yes

Other Employees Tagged: Todd Mayers, Chris Martin

April 28, 2025

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Wait was too long but the service was good. I waited over two hours for an oil change that was a scheduled event. More

by Mollymphoto
Recommend Dealer
No

Other Employees Tagged: James Hobbs

May 01, 2025

Med Center Mazda responded

Thank you for your feedback—we’re glad to hear you were satisfied with the service overall. That said, we understand how frustrating it can be to wait longer than expected for a scheduled oil change, and we apologize for the delay. Our team is continually working to improve efficiency without compromising the quality of care our customers deserve. Feedback like yours is invaluable in helping us identify where we can do better, and we’ll be reviewing this experience to help ensure smoother visits moving forward. If you’d like to discuss your concerns further, please feel free to reach out to our General Manager, Chris Martin, at cmartin@medcentermazda.com. We appreciate you bringing this to our attention and look forward to providing a better experience next time.

April 26, 2025

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Employee Rating

We called service center many times, but phone was always busy not one answer. James responded with text messages. So I was able to contact him back to know what was going on with my car. More

by yangshelly77
Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

April 23, 2025

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Employee Rating

Very good deal ship. It took to long for oil change and service check up. More

by akj1540
Service Price Transparency
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Recommend Dealer
Yes
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