James Hobbs
James Hobbs at Med Center Mazda

James Hobbs | Page 18

Service Advisor

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.6
1,269 Reviews

Dealership Experience

15 yrs, 7 mos

4.6

1,269 Reviews

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1269 Reviews of James Hobbs

January 26, 2025

Dealership Rating
Employee Rating

Super service center. Good and professional service. Nice waiting area has snacks, coffee and water. The technician sends a video as the service wraps, which shows and exp More

by UKLING
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

January 25, 2025

Dealership Rating
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Good, courteous, attentive customer service. Timely service, warm and clean waiting area and a variety of snacks! More

by MADKINSBAKER
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Recommend Dealer
Yes

January 25, 2025

Dealership Rating
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Very professional from drop off to pick up. Replaced battery, under warranty without any problems. More

by traywib
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

January 23, 2025

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The Service was as expected: good and kind The waiting room is comfortable, and it has various snacks and drinks. I am waiting for Mr. James’s answer about an issue by car showed after the med service on More

by Marlen Perez
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Recommend Dealer
Yes

January 21, 2025

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They were very timely in letting me know when to come and how long it would take for the updates to be made to my vehicle. More

by Kamencorey
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Recommend Dealer
Yes

January 18, 2025

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Experience was good. I was very disappointed that FOX news(not local Fox channel) was playing in the waiting area. I would have preferred a game or HGTV, etc -whatever. I More

by Nataliesansom
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Recommend Dealer
Yes

January 15, 2025

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Very nice. Service was fantastic and they were very friendly and super helpful. Keep up the great work! More

by jdthomaspgal14
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

January 09, 2025

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Great customer service and kept us informed on what was going on with our vehicle. Video was great explaining everything More

by Rr4usm
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

January 09, 2025

Dealership Rating
Employee Rating

Very professional, friendly, easy to work with. They provide a very nice and comfortable waiting area while your vehicle is being serviced. More

by LBallard
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

January 04, 2025

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Employee Rating

Whoever worked on our car put too much oil in and we had to return due to heavy black smoking. Such an inconvenience and could have been very dangerous for our teenager. Your workers need to pay attention More

by mpretnar
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Barry Burns

Jan 07, 2025

Med Center Mazda responded

Hi there, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and concern this situation caused. Your safety and trust are extremely important to us, and we regret that our service fell short of the high standards we strive to uphold. We understand how alarming the issue must have been. Please know that we are reviewing this incident with our service team to ensure greater attention to detail moving forward and to prevent similar occurrences in the future. We appreciate your understanding and are glad we could provide a complimentary oil change as a gesture of goodwill. If there’s anything more we can do to address this experience or assist you further, please don’t hesitate to reach out to our General Manager, Chris Martin, at cmartin@medcentermazda.com directly. Thank you for giving us the opportunity to make this right, and we hope to restore your confidence in our team.

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