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James Hobbs

Overview Reviews (1269) Inventory (235)

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James Hobbs

James Hobbs | Page 38

Service Advisor

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.6

1,269 Reviews

Overview Reviews (1269) Inventory (235)

Dealership Experience

15 yrs, 7 mos

4.6

1,269 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1269 Reviews of James Hobbs

February 12, 2024

Dealership Rating

Employee Rating

The customer service was pleasant and efficient. The waiting room was comfortable. The wait time for repair was quicker than expected. The waiting room was comfortable. The wait time for repair was quicker than expected. More

by calvinjthomas3rd

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Hobbs

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Feb 13, 2024 -

Med Center Mazda responded

Hi Calvin, thank you for sharing your positive experience with us! We're thrilled to hear that our customer service was pleasant and efficient, and that our waiting room was comfortable. We strive to exceed expectations, and we're glad we could provide you with a quicker repair time.

February 11, 2024

Dealership Rating

Employee Rating

Easy to make an appointment. Cordial with quick service. Nice amenities for service waiting. I will return for service. Cordial with quick service. Nice amenities for service waiting. I will return for service. More

by warsnave

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Hobbs

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February 11, 2024

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Employee Rating

Easy to schedule service. Timely service of my vehicle. Courteous staff. Clean facility. Completed request. Timely service of my vehicle. Courteous staff. Clean facility. Completed request. More

by jmwright329

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Hobbs

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February 09, 2024

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Employee Rating

Took 1. 5 hours for an oil change, with a morning appointment No No xxxx no 5 hours for an oil change, with a morning appointment No No xxxx no More

by johnliv

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Hobbs

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Feb 12, 2024 -

Med Center Mazda responded

Hi John, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your recent oil change appointment. We understand your frustration with the extended wait time, and we want to assure you that this is not the level of service we strive for. Your feedback is valuable to us, and we would like to take this opportunity to address your concerns and work towards improving your experience with us in the future. To further discuss this matter or provide any necessary assistance, please feel free to contact Chris Martin, our General Manager, at cmartin@medcentermazda.com. We appreciate your time.

February 09, 2024

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Employee Rating

Pleasant & thorough. I was very satisfied with my services & the customer service Will absolutely be back again for my services I was very satisfied with my services & the customer service Will absolutely be back again for my services More

by kacillacrews

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Hobbs

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February 08, 2024

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Employee Rating

I had a popping noise out of my front drivers tire/wheel. The noise was diagnosed and fixed. The noise was diagnosed and fixed. More

by Meem

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Hobbs

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February 06, 2024

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Employee Rating

It was difficult to get in touch with someone on the phone. The wait was entirely too long for an oil change and tire rotation, when I did have an appointment. phone. The wait was entirely too long for an oil change and tire rotation, when I did have an appointment. More

by meredith6

Verified Customer

Recommend Dealer

Other Employees Tagged: James Hobbs

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Feb 07, 2024 -

Med Center Mazda responded

Hi Meredith, Thank you for sharing your recent experience with us. We apologize for the difficulties you encountered in reaching us by phone and the wait time during your scheduled oil change and tire rotation appointment. We understand your frustration, and we would appreciate the opportunity to improve your experience with us. At your earliest convenience, please feel free to contact Chris Martin, our General Manager, at cmartin@medcentermazda.com, so that he can personally address your concerns right away. Thank you.

February 03, 2024

Dealership Rating

Employee Rating

Great service department, pleasant experience, knowledgeable staff! I would say it’s the most efficient service dept I’ve ever used! knowledgeable staff! I would say it’s the most efficient service dept I’ve ever used! More

by jancatanzano

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Barry Burns

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February 02, 2024

Dealership Rating

Employee Rating

No No no no no no no no no no no no no no no no no no no no no no no no no More

by nickmolloy7806

Verified Customer

Recommend Dealer

Other Employees Tagged: James Hobbs

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Feb 05, 2024 -

Med Center Mazda responded

Hi Nick, Thank you for leaving us a review. We're sorry to hear about your less than 5-star experience. We would appreciate the opportunity to learn more about your visit and discuss your concerns directly. At your earliest leisure, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com. He will be happy to assist you further. We hope to hear from you soon.

February 02, 2024

Dealership Rating

Employee Rating

My experience is always exceptional. Everyone is always courteous and professional. I am happy to drive an hour and 15 minutes to have my Mazda 6 serviced at Med Center. Everyone is always courteous and professional. I am happy to drive an hour and 15 minutes to have my Mazda 6 serviced at Med Center. More

by LEFenn

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: James Hobbs

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