James Hood
James Hood at Banister Chrysler Dodge Jeep Ram of Hampton

James Hood

Product Specialist - Used Cars

Banister Chrysler Dodge Jeep Ram of Hampton

4116 W Mercury Blvd
Hampton, VA 23666

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4.5
48 Reviews
4.5

48 Reviews

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48 Reviews of James Hood

May 07, 2026

Dealership Rating
Employee Rating

Zero, the worst dealership I have ever dealt with, over 4 months and still have not received a title for the vehicle I bought. They installed the wrong size tires, which rub when in tight turns. There are m More

by Simon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

April 24, 2026

Dealership Rating
Employee Rating

Friendly, helpful and patient. Darrel Ford was NOT pushy and was good at his job. More

by westnoel1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Darrell Ford

April 14, 2026

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Employee Rating

Just bought 2016 jeep wrangler January 10th and four days later won't even start. Light on dah board by shift gears don't come on. I had to get it towed to yall and now you do t even have a car for me to dri More

by terrym1976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Darrell Ford , Service department

March 27, 2026

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Employee Rating

“Dan the man” Banister has been around this area for years, bringing good deals, a good selection and great service. Thx! More

by jbills1time
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Andrew, April, Robert, Judy

Mar 30, 2026

Banister Chrysler Dodge Jeep Ram of Hampton responded

jbills1time: It's comments like yours that give us such great pleasure and provides us with the opportunity to continue to serve the communities that we do business with. We thank you for your support and Banister Chrysler Dodge Jeep RAM would like to continue to earn your business. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

March 23, 2026

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Employee Rating

I'm still not happy. Sensors are still going off of my dash. I will never buy from blBanister again More

by Mud Babies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Darrell Ford , Judah

Mar 24, 2026

Banister Chrysler Dodge Jeep Ram of Hampton responded

Hello Mud Babies: Our goal at Banister Chrysler Dodge Jeep RAM is to give all of our guests a truly exceptional experience. We regret that you are still having challenges with your sensors. We would welcome another opportunity to get it right for you. We appreciate your business and we make it our business to assist you when you are experiencing issues with your vehicle. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

Mar 24, 2026

Mud Babies responded

Can we make an appointment for next week?

March 20, 2026

Dealership Rating
Employee Rating

James went over and beyond to help my every need! ! So polite and easy going!! He made this part of the car buying process much easy! Judah was awesome as well!!! He help me get a car that I had no in More

by kcampbell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Judah and andrew

Mar 30, 2026

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you kcampbell: Banister Chrysler Dodge Jeep RAM appreciates your feedback and we are especially pleased that we were able to assist you during your purchasing experience. I will share your comments with our team and encourage them to continue to give all of our guests that truly exceptional experience. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

February 24, 2026

Dealership Rating
Employee Rating

Robert Melton, James Hood, and the entire team were great to work with. They all had a part in getting my deal ready over a couple of weeks. They worked with me and continued to engage, negotiate patiently More

by a.mess3399
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Canon Hughes, Lindsay Givens, Darrell Ford, Ashley House, Whispur Granger, Wes Ward , Robert Melton, Dolphus West, Andrew Coffman

Mar 30, 2026

Banister Chrysler Dodge Jeep Ram of Hampton responded

It is with joy that our staff at Banister Chrysler Dodge Jeep RAM gave you such an exceptional experience and that we were able to assist you in your purchasing experience. We hope that you are enjoying your new vehicle and we always welcome referrals. (smile) Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

February 13, 2026

Dealership Rating
Employee Rating

Very pleasant transaction. Our salesperson Kelly Walklin worked very hard on a bitter cold day to make our sale work for us. We were already service department customers at t More

by GV32296
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lindsay Givens, Wes Ward

February 10, 2026

Dealership Rating
Employee Rating

Great people to deal with and worked well with me throughout the process!! Love my Tahoe!! More

by elwoodhowell80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 06, 2025

Dealership Rating
Employee Rating

Sade and James were amazing! They got me a perfect car for a reasonable price! Thank you guys! More

by beautyandthebucs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lindsay Givens, Darrell Ford , Sade

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