Jim was very pleasant and very helpful.
We enjoyed working with him and would recommend him to family and friends
We enjoyed working with him and would recommend him to family and friends
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by yvettem4
Jul 20, 2023 -
Delray Buick GMC responded
Thank you for the positive feedback! We're glad to hear that Jim provided excellent service and made your experience enjoyable. We appreciate your recommendation and hope to assist you again in the future. Have a great day!
Jim fix made my purchasing experience of a used car the
absolute best! I normally hate dealing with car salesmen due to the pressure they can put on you, but working with Jim was a different experience an
absolute best! I normally hate dealing with car salesmen due to the pressure they can put on you, but working with Jim was a different experience and I am thankful for that.
I never felt pressured to purchase and I believe I left with a great deal on a used car. Jim and team were 5 star!
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by PED1956
Jun 30, 2023 -
Delray Buick GMC responded
Thank you for the great review! We're so glad that Jim and our team could provide you with a pressure-free and enjoyable car-buying experience. Congratulations on your new car, and we appreciate your business!
My salesman was FANTASTIC!
! As for their finance department, I still cannot believe that they could not manage to get me a warranty & still keep me within my budget. I'd reco
! As for their finance department, I still cannot believe that they could not manage to get me a warranty & still keep me within my budget. I'd recommend Jim 1000% but as for their finance dept, DO BETTER!
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by seliniaortiz891
Jun 20, 2023 -
Delray Buick GMC responded
Seliniaortiz891, thank you for your feedback. I'm glad to hear that your salesman provided fantastic service! However, I'm sorry to hear you did not find our finance department to meet your expectations. We appreciate you bringing this to our attention. If there's anything else we can do for you, please don't hesitate to reach out. Thank you!
Jim was excellent!
Great service! I would definitely refer him to others. I bought an suv and wanted to exchange for another one the following day. He came in on his da
Great service! I would definitely refer him to others. I bought an suv and wanted to exchange for another one the following day. He came in on his day off and made the process very smooth. He honored my choice without showing any negative reactions. Great customers service and was transparent about everything.
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by Alexia_durham
Jun 30, 2023 -
Delray Buick GMC responded
Alexia, thank you so much for the positive review! We're glad to hear that Jim provided excellent service and made your SUV exchange process smooth. We appreciate your kind words about his customer service skills. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Have a great day! - The Delray Buick GMC Team
James was great to work with.
He was personable, timely, and professional throughout the pre and post sale process.
He was personable, timely, and professional throughout the pre and post sale process.
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by hsloan
Jun 06, 2023 -
Delray Buick GMC responded
We're thrilled to hear that James provided personable and professional service throughout your pre and post-sale process, hsloan! Thank you for sharing your positive experience with us here at Delray Buick GMC, it's always our pleasure to serve you. Safe travels in your vehicle!
I am Jordan Guada, a 23-year-old and I am livid with the
service I received at Delray Buick GMC.
I paid for a pre-owned 2015 Ford Explorer in full, with cold hard cash, and what do I get for it? A vehicl
service I received at Delray Buick GMC.
I paid for a pre-owned 2015 Ford Explorer in full, with cold hard cash, and what do I get for it? A vehicle that started making a horrifying knocking sound as soon as I drove it off the lot! This is a far cry from the "quality" pre-owned vehicle I was promised when I handed over my hard-earned money.
The incompetence of the team was on full display when I contacted them about the issue. Gregory Budd, the Pre-Owned Manager promised a fix. Well, guess what? That fix never happened! My calls were left unanswered, my concerns ignored, and my patience thoroughly tested.
I reached out to James 'Jim' Fix, the dealer who sold me the car, but it was like shouting into the wind. No response, no resolution, no respect for a customer who paid in full upfront.
Let me make this abundantly clear: I paid in cash, and instead of driving home a reliable vehicle for my father, I got a ticking time bomb of mechanical issues and a dealership that disappeared faster than my respect for them.
I have to ask, is this how Delray Buick GMC treats its customers, or is it just the young black men who walk through their doors? The sheer disregard for my concerns and the utter lack of professionalism I experienced is appalling and disrespectful to the extreme.
To anyone considering Delray Buick GMC for their next vehicle purchase, I have one word for you: Don't. Save yourself the frustration and disappointment that I experienced. I walked in with cash in hand and left with a faulty vehicle and a broken promise of service.
I'm sharing my experience so no other hardworking individual is deceived by their glossy promises only to be left high and dry. I hope no one else has to feel the anger and frustration I've been subjected to by Delray Buick GMC.
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by Jordan Guada
Other Employees Tagged:
Gregory Budd
May 24, 2023 -
Delray Buick GMC responded
Jordan, thank you for bringing this to our attention. We are deeply sorry that your experience with us was less than satisfactory. At our dealership, we strive to provide each customer with an exceptional experience, and we're sorry for any miscommunication you experienced between our Sales Department and Service Department. We would welcome the opportunity to discuss your concerns in more detail and work toward finding an appropriate solution. Please give us a call at your convenience so we can make things right. Thank you.
May 24, 2023 -
Jordan Guada responded
Hi,
I am not looking to make anymore calls to the dealership. I've made plenty within the past week when I was trying to get this issue resolved prior to my review. Destiny told me that you all were booked out until May 28th however Greg says that I can just stop in (casually after the review was posted but did not call us once on Friday) when the dealership is about an hour away. I am looking just for means of just confirming the appointment and that was just something that was super overlooked here when I just paid $17,500 to the dealership.
You can give me a email at jordangalerts@gmail.com to come to a solution you feel is possible, but I am not looking to speak to Jim or Greg at this time as I do not feel as if my time or money was respected towards them after this issue.
Thank you.
Jordan
Seamless process, and great experience… Absolutely love
my new vehicle! Highly recommend working with this dealership team.
my new vehicle! Highly recommend working with this dealership team.
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by Cecile Kirby
Other Employees Tagged:
Alan Senhoreti
May 19, 2023 -
Delray Buick GMC responded
We are happy to hear that you had such a seamless and great experience working with our team at Delray Buick GMC, Cecile! Congratulations on your new GMC. We appreciate your feedback and thank you for recommending us. Enjoy the ride!
Great experience!
Jim was very nice, patience and helped me thru this process. I would buy here again.
Jim was very nice, patience and helped me thru this process. I would buy here again.
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by Biscardijon
May 19, 2023 -
Delray Buick GMC responded
Jim and the Delray Buick GMC team are thrilled to hear about your great experience! We are grateful that you found Jim to be very nice, patient, and helpful as he assisted you through the process. Thank you for choosing our dealership and we hope to see you again in the future.
Vlad is great.
Made the car buying experience very enjoyable painless. Is a man of his word
Made the car buying experience very enjoyable painless. Is a man of his word
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by Alex Ritch
Other Employees Tagged:
Gregory Budd, Vlad Nikolaenko
May 11, 2023 -
Delray Buick GMC responded
We appreciate you taking the time to share your kind words about our team and how helpful they were throughout the car-buying process. We know how stressful purchasing a new car can be, so we’re thrilled to know they made it enjoyable for you. Thank you for choosing Delray Buick GMC, don’t hesitate to reach out if there’s ever anything else we can help with!
Vlad was absolutely great.
Made the car buying experience very painless and is a man of his word.
Made the car buying experience very painless and is a man of his word.
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by Alex Ritch
Other Employees Tagged:
Gregory Budd, Vlad Nikolaenko
May 11, 2023 -
Delray Buick GMC responded
We’re glad to hear that Vlad gave you the stress-free and easy buying experience you deserve, Alex. Your new Buick is an excellent choice and we hope that it’s everything you could want and more! If there’s anything else Delray Buick GMC can do to help you, please don’t hesitate to ask.
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