James Jordan

What a joke of a dealership. I’ve come multiple times for my brand new truck because I put a lot of miles on my truck for work. They’ve “forgotten” to do tire rotations 2 times, I’ve come multiple times for my brand new truck because I put a lot of miles on my truck for work. They’ve “forgotten” to do tire rotations 2 times, I had to drive back and waste my time when I noticed. It’s easy for me to notice because I have a scratch on 2 rims and neither rim was in a different spot. The service manager is awful to work with. The service advisors lie straight to your face. I personally believe their training includes a week long “how to lie to customers” training course. I purchased wheel and tire packages, extended warranties, and the factory warranty is still on the truck. They ALWAYS say it’s not covered, no matter the issue. Before they even look at it. They’ll call out the service manager to make sure it’s not covered. He will look at something and say “oh yea that’ll never be covered” without even taking a look at it or having it taken apart. My first experience… a piece of trim on my brand new truck (200 miles) is bent and clearly a factory defect. The service manager comes out, yanks it out, looks at it, and says yea this isn’t a big deal at all, we won’t replace this, new one will be exact same. I tell him, look at the same trim on the passenger side of my car, it fits perfectly and it’s flush with the side of the center console like it should be, compared to the trim on the driver side it’s clearly noticeable. This is a little defective trim that shouldn’t be a problem to have taken care of. His exact words “yea that’s just how it’s going to be? What did you expect buying a Chevy?” He proceeded to tell me that “it would be too much work to replace the trim because it is sold as an assembly with all the rest of the trim in the front” My response was simply “I don’t care how much work it is, take care of it under warranty like it should be” He let me know he would order the parts and it would take 2-3 weeks. 2 months later I call in and they have no record of my previous visit and no parts on order. Next experience is with my wheel and tire package. I specially chose the highest package that will cover rim scratches. The first thing the service advisor tells me is that it’s not covered. I showed him on a piece of paper that is signed by the dealership that this is covered under the warranty. He proceeded to tell me he has worked here for 2 years and never has he seen a rim covered. So either he is lying or finance department lied to my face when they sold me the warranty. I call finance, they tell me it’s all covered. I call service, they tell me it’s not. I ask the departments to communicate with each other to figure this out, and no one calls me. I call back 2 weeks later and they have no record of anything or my visit at all. My most recent experience… the passenger mirror falls out when I try to adjust it, truck has 20k miles on it now and has no scratches or dents or any signs of me crashing the car. The service manager walks over, looks at it for 5 seconds, says “oh yes this will never be covered”. I get a quote for $1700 to replace the entire mirror assembly. He says it isn’t covered under factory warranty or under the extended warranty. I take it to my local guy at the gas station, he takes the time to use a screwdriver and work on the mirror for 5 minutes. He fixes it and charges me $0 (I forced him to take a big tip). The service advisors in general are just rude and serve no real purpose to the facility. I’ve worked with 4 of them. They all need training in customer service. Someone should write DO YOUR JOB on the wall in big letters. The service manager is the worst service manager in the country. He just takes a peek and makes a decision. No one actually takes the time to take anything apart and look at it. If I had caved and not held my ground, I would have paid $1700 for something that would have been fixed in 5 minutes. I guarantee the dealership would have fixed it and charged me $1700 without replacing any parts at all. Save yourself More

Print