James Klingbeil | Page 3

Body shop repair Great experience with Nissan of Gadsden. The body shop repaired my vehicle after I was involved in an accident. James, the service/body shop manager, Great experience with Nissan of Gadsden. The body shop repaired my vehicle after I was involved in an accident. James, the service/body shop manager, worked with the other driver’s insurance company to ensure my car was repaired in a timely manner and that I had a loaner car to drive while repairs were made to my car. More

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GOOD FAST QUALITY WORK FAST PERSONABLE PEOPLE HARD WORKERS GOOD TIME GOOD QUALITY SERVICE WORK DONE ON TIME AND TO STANDARDS SEGT BY THE INDUSTRY I AM WILL SATISFIE FAST PERSONABLE PEOPLE HARD WORKERS GOOD TIME GOOD QUALITY SERVICE WORK DONE ON TIME AND TO STANDARDS SEGT BY THE INDUSTRY I AM WILL SATISFIED WITH THE QUALITY AND WORKMANSHIP More

by apmssgr Verified Customer Verified Customer

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Excellent customer service Every time I go in for Service, they are happy to assist in any way Jason Jared an all the guys in Service and parts even sales miss Kenny an Brian. Every time I go in for Service, they are happy to assist in any way Jason Jared an all the guys in Service and parts even sales miss Kenny an Brian. More

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Poorest Customer Service I've Encountered in a Long Time An unfortunate circumstance, but, I had two (2) vehicles with the service department. The first was a Nissan Murano and the other a Hyundai Sonata. T An unfortunate circumstance, but, I had two (2) vehicles with the service department. The first was a Nissan Murano and the other a Hyundai Sonata. The Sonata was a vehicle I purchased at this dealership, the Murano was there to have repairs done to the alternator. While my initial visit was OK, I would recommend that anyone who needs service work stay away from the service writer Jeremy. I had multiple issues with the Murano that involved another companies work and I needed Jeremy to supply an estimate to the original company so that I could be reimbursed for the original repairs (they were under warranty). I tried on multiple occasions to get Jeremy to call and to email the information to the other company and he not once called or emailed the other company, and when asked, he was "to busy". Rather than enlist some help, he let my problem sit until I reached out to others. I spoke next with the Sales Manager, Steve and got a very similar result. I explained and he was going "immediately" to the service area to email the information to the other company. After two (2) hours, still not done and finally I spoke with James K, the actual Service Manager, and within 30 minutes the information was sent. No individual should have to work so hard to get something done with a dealership with more than 30+ employees. They were more concerned with their time than with mine and I would recommend NO ONE go there for service and if you do, seek out James K, because Jeremy is a worthless service writer and cares nothing about customer service, only about the $ he would earn off of writing your service. Meanwhile, Steve, is only worried about selling a vehicle and nothing about follow up work on the other components of the dealership and making sure that "ALL" customers are satisfied. I also came to find out that a couple of my messages were not even passed on to others I had ask about speaking to including a specific sales person and the GM. All I can say, we will find out in a few days how the actual work on the vehicle happens, but, I'm three (3) weeks into the process and I still don't have my Murano back, however, I have a commitment from James K that I will get it back on Monday the 29th. PITIFUL CUSTOMER SERVICE WITH THE EXCEPTION OF THE SERVICE MANAGER HIMSELF, JAMES K. Thanks for his help I may have my problems rectified. More

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I had a great experience with the service department.. I have had nothing but great experiences with the service department. They are very kind and understanding. Jeremy and Jason have made sure that eve I have had nothing but great experiences with the service department. They are very kind and understanding. Jeremy and Jason have made sure that everything is taken care of when I brought my Rogue in for body work. I also had my 6 month service completed. They were GREAT! I am very satisfied with this dealership and service department. More

by SHERRYFINCHER Verified Customer Verified Customer

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Excellent, personalized service! Nissan of Gadsden has been our family's car dealership choice for years. They provide excellent, personalized service. Jeremy and Jason are outstandin Nissan of Gadsden has been our family's car dealership choice for years. They provide excellent, personalized service. Jeremy and Jason are outstanding to work with and go above and beyond in all they do. I would definitely recommend Nissan of Gadsden. More

by CCElrod Verified Customer Verified Customer

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Fast & Friendly Service I made an appointment ,my service was quick in & out 1 hour & 10 minutes . The staff was very friendly , waiting area nice and comfortable ! Drinks an I made an appointment ,my service was quick in & out 1 hour & 10 minutes . The staff was very friendly , waiting area nice and comfortable ! Drinks and snacks available free! More

by tammyowens933 Verified Customer Verified Customer

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Great job I was told when we got there that it could take up to 4 hours for my warranty repair and it only took right at 2 hours. So I was impressed with that I was told when we got there that it could take up to 4 hours for my warranty repair and it only took right at 2 hours. So I was impressed with that and that also included my oil change and tire rotation. More

by Sampatt42 Verified Customer Verified Customer

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Very happy with my visit Very happy with Nissan of Gadsden service Department . Was completed in a timely manner. Service department was very friendly and helpful. Highly re Very happy with Nissan of Gadsden service Department . Was completed in a timely manner. Service department was very friendly and helpful. Highly recommend to anyone More

by JIMMYWILSON452 Verified Customer Verified Customer

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Very knowledgeable James and Jason do an outstanding job. Both are very knowledgeable. Jason do great job on customer service side. James is an excellent manager. James and Jason do an outstanding job. Both are very knowledgeable. Jason do great job on customer service side. James is an excellent manager. He is able to get his employees to do perform a fast and good job in our vehicles. More

by ALEXCHEVRON Verified Customer Verified Customer

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