James Martinez
James Martinez at McCombs Ford West

James Martinez | Page 2

BDC Director

McCombs Ford West

7111 NW Loop 410
San Antonio, TX 78238

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25 Reviews
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25 Reviews

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25 Reviews of James Martinez

May 07, 2022

Dealership Rating
Employee Rating

Adam was very helpful in the purchase of my new vehicle he pointed me in the right direction and had a great attitude. I highly recommend him as your next sales man! More

by andrew
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Toba

January 11, 2022

Dealership Rating
Employee Rating

Personable, professional and a quick processing made purchasing my new 2021 Bronco a great experience. More

by melanie1.garcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Toba , Brandon Reyna

November 06, 2021

Dealership Rating
Employee Rating

When you have problems with staff! Talk to Henery Finley that GM is the best! He says what he is gonna do and delivers big time as well as his maintenance director Jessie! I have faith back at red mccombs F More

by palaciosv
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

October 31, 2021

Dealership Rating
Employee Rating

Adam Great customer service and financing was great too! Thank you Bring my daughter to buy More

by Rarias
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Toba

April 25, 2021

Dealership Rating
Employee Rating

It was a great experience and Chris got the job done I couldn’t be happier with my truck! I will be back in the future! More

by Joshua Ceja Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Gates, LG Winfrey

November 11, 2020

Dealership Rating
Employee Rating

Great experience! The team was attentive and professional. They didn’t try to get me to purchase things I didn’t want and I believe were fair and reasonable in their dealings. I love my new truc More

by Happy Customer
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Samuel Jay, Jesus Marquez, Brandon Reyna

July 06, 2020

Dealership Rating
Employee Rating

Lincoln MKZ Hybrid I bought my car in mid May. I was promised a second key fob. I had the tires from my trade in mounted on the car I bought. After leaving the dealershi More

by sugarbear2339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kristopher Saxon

Jul 06, 2020

McCombs Ford West responded

This has definitely been addressed with you on multiple occasions. We do not have the ability to make a second key fob for your vehicle. The best we could have ever done was to contact the previous owner of your vehicle and politely ask for the additional key. This assumes that the previous owner actually had the key, wanted to help us by bringing it back to us, or even picked up our phone call. We have tried to get your second key but we not successful. We simply have no key to give to you nor do we have the correct key fob to make a key for you. We wish there was something we could do, but the only vehicles on our lot we can ever guarantee two keys for are certified Fords. We have those fobs on hand and can replicate them and they are a part of the certification program. For the rest, we are at the mercy of the previous owner's ability to hang on to both keys and to give them to us when they trade.

Jul 08, 2020

sugarbear2339 responded

Please provide dates and times this was addressed with me. I have my phone records where I called the dealership and only got through to Kris Saxon once and he hung up on me. The other times I was told that he was given the message to return my call but never got a call back. Never was I told or see it publicized that IF there is only one fob that was all I would get, in fact I was unware there was only one fob until I was in the car, getting ready to leave. It was at that time Kris told me he could "call his man at Lincoln and get one." I'm sure Lincoln will be pleased to learn that you don't have the ability to make keys for their cars. BTW I have a witness.

June 14, 2020

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Employee Rating

They were all very professional and helpful. They are also a very friendly and respectful group. The building itself is very nice, neat, and most of all clean. More

by villegas_rudy
Recommend Dealer
Yes

Other Employees Tagged: Majd Tabrizy, Jesus Antonio Gomez, and Danny in Finance

May 01, 2020

Dealership Rating
Employee Rating

Great dealership, even greater sales representative, George Garza. He was with us from start to finish! Professional, friendly, hard worker, and knowledgeable. Would highly recommend. More

by Daniel Rodriguez
Recommend Dealer
Yes

Other Employees Tagged: George Garza , Arthur and Tony

April 28, 2020

Dealership Rating
Employee Rating

Outstanding buying experience from JD at Mccombs Ford West. He really takes the time to listen to your needs and sincerely cares about you the customer not just the sale Thanks so much! Awesome More

by Cpoole73
Recommend Dealer
Yes

Other Employees Tagged: Jason Manko, Kris "with a K" Laguana, Alex Pena , Brandon Reyna, Sarah Serna, Majd Tabrizy, Alex Velasquez, JD

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