James Perez | Page 2

I WAS VERY PLEASED TO WORK WITH MR. JONES AS HE WORKED VERY HARD TO PUT OUR DEAL TOGETHER..THIS IS THE 2ND CAR MR.JONES SOLD US..THANK YOU MR.JONES AND MR.PALMER..I LOVE THE DODGE QUAD!! JONES AS HE WORKED VERY HARD TO PUT OUR DEAL TOGETHER..THIS IS THE 2ND CAR MR.JONES SOLD US..THANK YOU MR.JONES AND MR.PALMER..I LOVE THE DODGE QUAD!! LEO N KAREN AUBREY...... More

by leokarenc Verified Customer Verified Customer

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James Perez and I had a he said she said conversation. I said don't do all the maintenance he suggested just fix the broken door. He said that I said do all the work. So when the car was ready 2 1/2 days I said don't do all the maintenance he suggested just fix the broken door. He said that I said do all the work. So when the car was ready 2 1/2 days later the bill was far more than expected and they had completed all the "maintenance" to the tune of over $700. NOT what was expected. More

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Dale was very compassionate and patient. Made me feel at ease. Michelle was knowledgeable and funny!!!. Made me feel at ease. Michelle was knowledgeable and funny!!!. More

by dark_phoenix277 Verified Customer Verified Customer

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Very good people to work with when purchasing a vehicle. Good delivery process, did not take hours like other dealers Good delivery process, did not take hours like other dealers More

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Excellent vehicles. Unfortunately, horrible communication with parts and service. Ex recalls( there where 2). The 1st one I initiated the call to parts. Extensive wait f Unfortunately, horrible communication with parts and service. Ex recalls( there where 2). The 1st one I initiated the call to parts. Extensive wait for part. The 2nd( which is extremely urgent as it deals with the coolant agent , which can result in fire to vehicles and potential passengers) I was promised a call from the parts department, when the part was in, never came. I’m talking months. I let it go to to have issues, but again no promised call. Again, I initiated the call. Insult to injury, a slap in the face; they were fully stocked. It gets worse. Service reported, again with my initiated call( 4, 1/2 hrs in) left a voicemail, that was return 1/2hr. The recall required a 2nd part- not in stock!! Bottom line- parts and service get a low grade for communication to each other. More importantly to the consumer. Now I’m onto day 2. I had anticipated 1 day. Reality is; I’ll receive my vehicles, day 3. Obviously, I would have gotten the recall done. It would have been helpful to know in advance it would take 3 days. Sadly, I endured many excuses More

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