James Porter

Purchase was good. Post support was terrible. Dealership did not disclose KNOWN issue with vehicle and has not offered an acceptable resolution. Communication has been Post support was terrible. Dealership did not disclose KNOWN issue with vehicle and has not offered an acceptable resolution. Communication has been bad/absent. Issue went up to General Manager without resolution. Dealership could have easily and inexpensively fixed the issue, but GM would rather save a nickel than have a life-long customer. Very disappointed in what started out as a great experience. More

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Came in to have airbag replaced due to recall and ended up purchasing a vehicle. Very professional staff, Robin was awesome, and this dealership knows how to take care of it’s customers up purchasing a vehicle. Very professional staff, Robin was awesome, and this dealership knows how to take care of it’s customers More

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I had researched in advance the make/model/color/year of I had researched in advance the make/model/color/year of the car I was wanting. We found it at Santa Barbara Lexus in excellent condition. I was ve I had researched in advance the make/model/color/year of the car I was wanting. We found it at Santa Barbara Lexus in excellent condition. I was very pleased with both Eitan's and James' sales service and drove the car home that day. More

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This is my third vehicle from this Dealership. Mike Courville, favorite of all favorites, has found me exactly what I wanted and has always assisted me in a warm and professional manner. He has been th Courville, favorite of all favorites, has found me exactly what I wanted and has always assisted me in a warm and professional manner. He has been there a long time and is really an excellent Salesperson! Jim Porter was also there when I got my last Lexus and remembered me, such a good feeling to have people remember customers. More

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Very personable as well as knowledgeable. Staff. I Very personable as well as knowledgeable. Staff. I enjoyed the non-pressure atmosphere. The refreshments were a nice touch. This is the place I woul Very personable as well as knowledgeable. Staff. I enjoyed the non-pressure atmosphere. The refreshments were a nice touch. This is the place I would send my friends. More

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Excellent costumer service.Sales and service department Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and profe Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and professional . More

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DCH Lexus of Santa Barbara staff: From the time I step foot onto the property, I am always greeted with a ray of smiles, from every department I pass through. I am extremely satisfied From the time I step foot onto the property, I am always greeted with a ray of smiles, from every department I pass through. I am extremely satisfied every time I come and everyone makes me feel like I'm right at home. I have been doing business with them for 6plus years, and have always recommended family and friends here due to great experiences, and overall efficient communication. I am grateful to this wonderful team, who always take their time to help achieve higher standards each visit. Thank you all for an amazing car buying experience, I'm very proud to be apart of the Lexus Family. I look forward to continuous visits!! More

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Purchase of used 2008 400H I found the listing on Carfax.com and email dealership to inquire about photo's and condition. I received email from Robin and she went ahead and took I found the listing on Carfax.com and email dealership to inquire about photo's and condition. I received email from Robin and she went ahead and took photos overnight of the recent trade in. We arrange a meeting and test drive. The vehicle was what I wanted and pricing was in my budget. Everything went so smooth - no pressure sale and financing. Love the experience and the SUV! I look forward to starting my venture with your service department. More

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Service Excellent service! Glauco Pergolizzi immediately put us at ease. Very friendly and very knowledgeable about the Lexus we purchase. Will share our expe Excellent service! Glauco Pergolizzi immediately put us at ease. Very friendly and very knowledgeable about the Lexus we purchase. Will share our experience with family and friends! Isaiah Figuerora and James Porter very good service! More

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Yes and No Would I buy a car from DCH lexus? Yes and no. Yes because the sales people were pretty decent. No because of the overall treatment. I love dealing wit Would I buy a car from DCH lexus? Yes and no. Yes because the sales people were pretty decent. No because of the overall treatment. I love dealing with great sales people but isnt that kind of part of their job description?? My family and I had recently upgraded to a bigger SUV due to upsizing our family. We saw the car online and was able to work a deal out over the phone since the dealership was close to 3hrs away from where we lived. We ended up driving down to the dealership and the car was a perfect fit for us. The interior condition wasn't the cleanest...in fact I found a hand full of pretzels, a funion, and a vanilla crispy wafer underneath the third row seat. There were also fingerprints all over the back windows. They had the car go back to get detailed and brought it back from being detailed 45min later. Quick detail job I know. I inspected it and found the same food in the back seat and fingerprints. Also there was sand in the creveses of the seats. So I pointed it out and they took it back again. 20 minutes later it came back. Only found 2 pretzels this time and the sand was still there. Instead of having them send it back for the 3rd time I knew it wasn't going to come back any cleaner. So that was strike number 1. After the deal closed it was still daytime and we were unable to see that the front windshield had a hazy coat on it which made it very unsafe to drive at nighttime due to the glare from the oncoming headlights. My husband and I decided that since we were already going to have to pay someone to detail our car since the dealership failed to do, we would see if the detailer could get that film off. He wasn't able too so the windshield was considered damage. My husband called the dealership and they took a couple days to work something out. They needed us to drive to the next city, which is an hour there and an hour back, to pay out of our pockets to get the windshield replaced. They would reimburse us of course but the fact that we have had close to $600 come out of our pockets 3 days after buying the car, not cool. $250 detail job, $292 for windshield, and $50 for the gas we used to drive and get the windshield. We were only reimbursed for the windshield. Just dissapointed that they didnt take responsibility for all of the out of pocket costs. No one should drive away with a new car having to get it professionally detailed themselves on their own time and money. I should have never even had to send the car back to get re detailed. It should have been in mint shape as is. In conclusion if you want to leave the dealership driving a like new car and a safe one, I might add, probably shouldn't go to this one. We've bought a handful of cars over the last 10 years and have never been unsatisfied like we were with this purchase. More

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